Livingandhome Set of 2 Velvet Studded High Back Dining Chair, Grey

I ordered 4 of these chairs and was ordered and delivered on 2nd July. I emailed as soon as I opened the boxes to say 2 chairs were damaged. I sent photos and started the return process and would be sorted ASAP. First of all they wanted me to pay for the courier and I had to negotiate with 2 companies Mano Mano and their supplier Home & Living even though I placed the order and paid Mano Mano. My chairs were not picked up until 31st of August. Yes a month later even though I contacted them religiously. I then received 2 new chairs on 12th August to say they are below sub standard is being kind, the legs have scratches and the finishing on the material is thrown together with no standard of quality. As of this moment I have not received the new legs which thy said would be delivered today. I have been conversing with 2 companies which is highly stressful. Mano Mano have no say how the return process is dealt with so leave the customer deeply distressed. They had promised me compensation which is not to be completed until I receive the legs which is ironic. I did try and return all 4 chairs but was told I would have to pay for the courier as it is not Mano Mano policy. It is now 2 months since my purchase, I don’t have quality products, I have scratched legs then has not been rectified, I could not return the items with out cost to myself, customer service by both companies has been well below par and. It one penny returned as promised. I have contacted Their Ombudsman and Trading Standards today and reported both companies. Please beware when ordering. I have many photos and email correspondences.

Lovely pair of chairs for the price you pay. The build is fiddly as you need to get them aligned to balance the four legs but you get there eventually.

The chairs look nice once eventually assembled but beware, there are 2 large cracks in the underside of one of the seats and 1 of the knockers on the back of the chair is lopsided. There is also a sharp staple or nail sticking out of the back of one and the On one of the chairs there are actually no studs at all attached to the top section! ? Also the instructions and poorly lined up holes make for difficult assembly of the chairs. All in all, it feels a shame that poor workmanship has let down a really nicely designed chair.