The seller is located at Gangelt, Germany, Germany

71%
positive reviews
over the last 90 days

What the seller has to say

« Is there anything better than sparkling children´s eyes? For this reason we have made it our task to make a child´s heart beat faster. With our high quality wooden climbing frames, play houses, swings, sandpits with playful features, we bring the imaginative adventure playground directly to your child home! In the beginning of the 1990s the managing director, Guido Goyen sold the first self-developed climbing frame. First, the towers were sold through the trade. In the late 1990s with the gained presence of the internet he decided to distribute the climbing frames independently online. The online sale became a real success. In 2009 the company Wickey was born and sold climbing frames under the same brand name. Since then we are growing steadily, selling climbing frames online throughout Europe and in recent years expanded our product range by offering children´s beds. »

Customer reviews (113)
Profile Image John.H167 0 reviews given 0 upvotes
Bought on 30/05/2020 Published on 06/10/2020

Easy to assemble. Sturdy frame, safe for kids. Received product on time. Very good value for money. Read more
Profile Image Penny.F14 2 reviews given 0 upvotes
Bought on 26/07/2020 Published on 30/09/2020

The item was very easy to order and the company was great keeping me informed of progress of the item but did not give me a final delivery date, the item just turned up. The delivery driver couldn't find my address as my details were not exactly matched with the details printed on the item and it just turned up with no warning. I had a phone call to say he was looking for my house, my name and property number was all wrong. The driver was not amused to find I had a disability and couldn't help to off load the item into my property and was either going to take the item away or leave it on the pavement next to the main road. Thankfully a neighbour stepped in to help. If I had been given a delivery date my husband would have been here to help. Read more
Seller's reply
Dear customer, we are pleased that you have generally had a good experience with our company. We would like to apologize for the inconvenience caused with the delivery. I see that, together with our customer service, you have come to an appropriate solution to the problem. Please do not hesitate to contact us if necessary. With kind regards, your Wickey Team
Profile Image Annie.V844 1 reviews given 0 upvotes
Bought on 19/07/2020 Published on 16/09/2020

The seller was great, good communications, no issues. Read more
Profile Image Alex.W47 1 reviews given 0 upvotes
Bought on 17/07/2020 Published on 15/09/2020

the climbing frame arrived on time and was well wrapped . Everything was present and in good order . The instructions are a bit difficult to follow as they are predominantly in German but we worked it out Read more
Profile Image Paul.C767 4 reviews given 0 upvotes
Bought on 26/06/2020 Published on 31/08/2020

Get what you pay for I guess Read more
Seller's reply
Dear customer, we would like to apologize for any inconvenience caused. I see that, together with our customer service, you have come to an appropriate solution in the end. Hopefully everything is okay now. Please do not hesitate to contact us if necessary. With kind regards, your Wickey Team
Profile Image Helen.P189 1 reviews given 0 upvotes
Bought on 05/07/2020 Published on 13/08/2020

Fast delivery than expected but no notifications of early delivery luckily we were home. Read more
Profile Image Ronan.I 1 reviews given 0 upvotes
Bought on 13/07/2020 Published on 13/08/2020

For the price the quality of what is provided is not good. Pieces should be pre-drilled and finished Read more
Seller's reply
Dear customer, we are very sorry that you were disappointed about the missing drill holes. I can assure you, however, that this has a customer-friendly background. We would be pleased if you would send us detailed information so that we know what we can improve if necessary. We are at your disposal, best regards, your Wickey Team
Profile Image handymano.58431 1 reviews given 0 upvotes
Bought on 06/07/2020 Published on 13/08/2020

only one board came damaged however i followed the procedures as advised and within a week i received the replacement. Very good and efficient customer service. 100% recommended Read more
Profile Image Dougie.B 1 reviews given 0 upvotes
Bought on 01/07/2020 Published on 13/08/2020

Came in good time and in good condition Read more
Profile Image Charlotte.M544 3 reviews given 0 upvotes
Bought on 01/07/2020 Published on 31/07/2020

Yes the only downside was they didn’t update me as to when it was arriving. Read more
Detailed terms of sale
  • Delivery within EU is free of any import duties. Shipping costs are charged only once.

    Zone 1: England and Wales (Mainland)
    Shipping costs £6.95/€ 7.90
    Free delivery for orders over £/€ 50.-
    For bulky items a delivery surcharge of £ 61.51 / € 69.90 may apply

    Zone 2: Scotland, Ireland, Denmark, Norway, Sweden, Finland and the following areas
    Postal code: CA, DD, DG, DH, EH, FK, G, IV30 - 35, IV99, KA1 - 26, KA 29 - KA30, KY, PA1 - 19, ML, NE, PA1 - PA19, PA39 - PA40, PA80 - PA98, PH1 - PH18, PH30, PH49 - PH50, SR, TD

    For bulky items a delivery surcharge of £ 58.02 / € 69.90 may apply
    For orders under £/€ 50.- you pay £ 6.95 / € 7.90 shipping costs

    Zone 3: Northern Ireland and the following areas
    Postal code: BT, EX39, GY, HS, IV1 - 28, IV36 - 63, IM, JE, KA27 - KA28, KW, NE, PA20 - 38, PA41 - 78, PH19 - PH26, PH31 - PH44, PO30 - PO41, TR21 - TR25, ZE

    For bulky items a delivery surcharge of £ 219.91 / € 249.90 may apply
    For orders under £/€ 50.- you pay £ 6.95 / € 7.90 shipping costs

    The shipping costs in Pounds may differ depending on the daily exchange rate.
    The delivery is free curbside. In general, the unloading occurs with a pallet truck. In some exceptional cases, the delivery needs to be unloaded by hand. We hereby ask you explicitly for your help.

    Delivery is during normal business hours.
  • 1) Scope of Application

    1.1 These Terms and Conditions of the company Wickey GmbH & Co. KG (hereinafter referred to as "Seller”) shall apply to all contracts concluded between a consumer or an trader (hereinafter referred to as "Client”) and the Seller relating to all goods and/or services presented in the online shop of the Seller. The inclusion of the Client's own conditions is herewith objected to, unless other terms have been stipulated.

    1.2 A consumer pursuant to these Terms and Conditions is any individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. A trader pursuant to these Terms and Conditions is any person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

    2) Conclusion of the Contract

    2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.

    2.2 The Client may submit the offer by the online order form integrated into the Seller's online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the virtual basket.

    2.3 The Seller may accept the Client's offer within five days

    by transferring a written order confirmation or an order conformation in written form (fax or e- mail); insofar receipt of order confirmation by the Client is decisive, or
    by delivering ordered goods to the Client; insofar receipt of goods by the Client is decisive, or
    by requesting the Client to pay after he/she placed his/her order.
    Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.

    2.4 The period for acceptance of the offer shall start on the day after the Client has sent the offer and ends on expiry of the fifth day following the sending of the offer.

    2.5 The contract’s content will be stored by the Seller and will be sent to the Client in writing including these Terms and Conditions and Client Information (for example via e-mail, fax or letter) after the Client has submitted his order. The contract text may not be called up by the Client on the Seller’s website following conclusion of the order process.

    2.6 The Client can correct all the data entered via the usual keyboard and mouse function prior to submitting his binding order. In addition, prior to submitting the order, all data entered will be displayed in a confirmation window and can be corrected here as well, via the usual keyboard and mouse function.

    2.7 The contractual language is English.

    2.8 Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client`s responsibility to ensure that the e-mail address he/she provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is the Client`s responsibility, if SPAM filters are used, to ensure that all e- mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

    3) Right to cancel

    Consumers are entitled to the right of cancellation. Detailed informations about the right of cancellation are provided in the Seller’s instruction on cancellation.

    4) Price and Delivery Costs

    4.1 Unless otherwise stated in the product descriptions, prices indicated are end prices and include the statutory value-added tax. Any possible additional delivery and dispatch costs are specified separately in the respective product description.

    4.2 For deliveries to countries outside the European Union, additional costs may arise which are beyond the Seller’s control. They shall be borne by the Client. Such costs are for example money transfer costs (transfer fees, exchange rate charges) or customs duties or import taxes.

    4.3 Payment can be made using one of the methods mentioned in the Seller’s online shop .

    4.4 If payment in advance has been agreed upon, payment shall be due immediately upon conclusion of the contract.

    5) Shipment and delivery conditions

    5.1 Goods are generally delivered on dispatch route and to the delivery address indicated by the Client, unless otherwise agreed.

    5.2 Should delivery to the Client not be possible, the assigned transport company returns the goods to the Seller and the Client bears the cost for the unsuccessful dispatch. This shall not apply if the Client is not responsible for the event that entails the impossibility of delivery, or if he/she has been temporarily impeded to receive the ordered goods, unless the Seller has given notice to the Client in an adequate period of time prior to the delivery.

    5.3 The risk of accidental destruction and accidental deterioration of the sold goods shall in principle be transferred to the Client when they come into the physical possession of the Client or a person identified by the Client to take possession of the goods. . Should the Client act as a trader, the risk of accidental destruction and accidental deterioration in the event of a sale by dispatch shall be transferred upon delivery of the goods to a qualified transport person at the Seller's place of business.

    5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-supply and if he has concluded a concrete hedging transaction with the supplier. The Seller shall make all reasonable efforts to obtain the goods. In case of non-availability or partial availability of the goods he shall inform the Client without delay and payments made by the Client will be immediately refunded.

    5.5 Collection by the Client is not possible for logistical reasons.

    6) Liability for defects

    6.1 The statutory consumer rights will apply.

    6.2 If the Client is a consumer and he uses his short-term right to reject the product, he has to return the product at his cost.

    7) Law and Jurisdiction

    7.1 If a Client acts as a consumer pursuant to Section 1.2, any contractual relationships between the parties are governed by British law excluding the UN-Convention on Contract for the International Sale of Goods and the courts of the State where the Client is domiciled will have exclusive jurisdiction over any dispute relating to these relationships.

    7.2 If a Client acts as a trader pursuant to Section 1.2, any contractual relationships between the parties are governed by German law excluding the UN-Convention on Contract for the International Sale of Goods and the courts of the State where the Seller is domiciled will have exclusive jurisdiction over any dispute relating to these relationships.

    8) Information about online dispute resolution

    The EU Commission provides on its website the following link to the ODR platform: EU Commission

    This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.
  • Please, contact us on ManoMano, choose the article you would like to return and follow the instructions.
    After we have received the return form you filled in, we will contact to tune a method of return.

    Wrap the item carefully and attach a copy of the invoice.
    After we have received the returned article, we will refund the paid amount.
    What should I do when an article is damaged?

    Was your article not delivered properly? We are very sorry for that. We do pack every order carefully. Unfortunately we can not always prevent shipping damage. Please, follow the instructions, so we can find a suitable solution.

    Please, always unwrap the items to check for any possible transport damage.
    In case of damage, please let the carrier note this on the consignment receipt and send us a picture of that.
    Always accept the goods. (Please do not refuse or return).
    Use the return form and choose the article you would like to return and follow the instructions.
    After we have received the form we will contact you, to find a suitable solution together. We will send a back order if applicable.
  • Wickey GmbH & Co. KG
    Franz-Savels-Straße 69
    52538 Gangelt
    +44 330 8080240
    Germany
    manomano@wickey.de
    VAT Number: DE815028509

    LUCID Packaging Register DE1191140762168-V