Private Floor

FREE DELIVERY

Please check the package before accepting it and indicate on the delivery note if the package is damaged, open or wet. You can refuse to accept the package if you have doubts about the integrity of the package. If there is no mention on the delivery note, the claim will not be accepted. The wording "subject to unpacking" has no legal value. Disputes must be reported within 24 hours of receiving your order. All cartons and packing materials must be retained or your claim will be rejected

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.