Mirrorstone Heating Ltd

Free delivery for orders over £50.00

SECURING YOUR INFORMATION We are as dedicated to the protection of your data as we are to providing the best service possible. To restrict any unauthorised access from third parties we have set up relevant electronic, physical and managerial procedures to protect any and all information that has been gathered online.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
All Mirrorstone Infrared Heating Panels are covered by a 14-day refund and exchange policy, which activates on the day of purchase. This does not include Custom Image Infrared Panels, which cannot be returned under any circumstances. All returns will also be subject to restocking fees of 15%. Should you receive a panel that is dead on arrival, the reseller shall notify Mirrorstone Heating immediately. Should a resolution not be achieved over the phone, Mirrorstone Heating will arrange for a collection the next working day. Any modified, tampered with or altered panels will not be eligible for return, as the warranty will have become void. Mirrorstone Heating is not obliged in any way to refund orders outside of the 14 day returns and exchanges deadline. Mirrorstone Heating does not accept any liability for failures or delays arising either partially or wholly due to an Act of God, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authorities, Strikes, Lock Outs, Failures in supplies or any other cause outside of its control.

Mirrorstone Heating Ltd, 21 High View Close, Hamilton, Leicester, LE4 9LJ