Longacres

If you change your mind
You have 28 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
You can return any item you're not happy with within 28 days of receiving it provided you have contacted us within 7 days of receipt to advise of its return. In the first instance, please contact us through your ManoMano account, or get in touch with a ManoMano customer service agent by chat to discuss the return. Please note that we will not pay the costs of returning an item to us unless it is faulty. For your protection and peace of mind, we recommend you use a recorded delivery service to return items, and ensure that the compensation value covers the value of the item. To get a full refund of the price you paid for the product, simply return the item to us in its original condition, in its original packaging, within 28 days of cancellation. If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.