The seller is located at Paris, France

70%
positive reviews
over the last 90 days
Customer reviews (133)
Profile Image pickles.d 0 reviews given 0 upvotes
Bought on 11/11/2020 Published on 25/11/2020

Profile Image David.W 1 reviews given 0 upvotes
Bought on 01/11/2020 Published on 24/11/2020

Poor delivery parts missing Read more
Profile Image Lester .J 1 reviews given 0 upvotes
Bought on 02/11/2020 Published on 23/11/2020

We have now been waiting since the 9th of November foe a replacement due to the toilet bieng damaged, the company asked us to take photos and to fill in the form supplied in French for us to get a replacement. We did this bit was told that the form needed to be resent as it wasn't satisfactory so we have re sent this now 5 times with an email asking them to confirm that they have received it but we haven't yet received any response. I'm very disappointed in the service as I really need the replacement ASAP due to the toilet bieng a replacement for my son who has mobility issues Read more
Profile Image handymano.112088 0 reviews given 0 upvotes
Bought on 01/11/2020 Published on 19/11/2020

Over a week late and many emails. Finally arrived and toilet smashed to pieces, Waiting on a replacement but have no confidence that this will make it here un damaged. Read more
Profile Image Ross.C88 2 reviews given 0 upvotes
Bought on 29/09/2020 Published on 19/11/2020

Happy that product arrived safely and in good condition just wish had come on original dates given Read more
Profile Image Juszczak.M 4 reviews given 0 upvotes
Bought on 28/09/2020 Published on 16/11/2020

Great product , toilet lid came broken but after contact with seller got new one sent straight away. Good customer service, highly recommended Read more
Profile Image Juszczak.M 4 reviews given 0 upvotes
Bought on 20/10/2020 Published on 16/11/2020

Great service, good quality products , highly recommended Read more
Profile Image Ian.S188 1 reviews given 0 upvotes
Bought on 27/10/2020 Published on 16/11/2020

Easy to order and arrived on time in perfect condition. Would definitely recommend. Read more
Profile Image Neel.D 1 reviews given 0 upvotes
Bought on 29/10/2020 Published on 12/11/2020

Good seller but not so impressed with product as pillar legs don't fit UK standard drilled bath with 180mm tap hole spacing. They are 150mm spaced so needed to order new £40 pillars Grohe 18121000 Read more
Profile Image Kevin.B1772 2 reviews given 0 upvotes
Bought on 28/10/2020 Published on 11/11/2020

Very helpful as had a small problem with the delivery Read more
Detailed terms of sale
  • Shipping terms
    RECEIPT OF GOODS: It is the customer's responsibility to check the quantity and conformity of the goods upon receipt of the goods, in the presence of the person who delivers them. It must mention errors in quantities, non-compliance and apparent defects upon receipt on the order or delivery. He must also report hidden defects which would later be revealed within eight days of their discovery for professional customers and within thirty days of their discovery for private customers. If the customer does not notice any deterioration due to transport until after the goods have been accepted, he has 3 days to report the problem to us, with supporting photos. Our after-sales service analyzes each case individually and reserves the right to refuse reimbursement if it has not been proven that the defect already existed at the time of receipt by the customer.

  • Returns and refunds
    In accordance with the provisions of the Consumer Code, the Buyer has a period of fourteen calendar days to exercise his right of withdrawal without having to justify reasons, or to pay penalties, with the exception of return costs. At the end of this period, the right of withdrawal becomes irrevocably void. This period of fourteen calendar days begins to run on the day of taking possession of the last item ordered. RETURN CONDITIONS: The products must be returned new, in their original packaging and accompanied by all the accessories and notices present at the time of delivery. Upon receipt of the goods, our after-sales service will check its condition and compliance, reserving the right to refuse it if it shows signs of deterioration or wear. During the entire return process, the responsibility rests with the customer. RETURN PERIODS: The customer has 14 days to inform us and return the product. RETURN COSTS: Return costs are the responsibility of the customer. Upon receipt of the return request, our after-sales service analyzes the request. If the request is accepted, our after-sales service will provide you with the information necessary for return shipping. If we are responsible for the error, we will reimburse the return costs. REIMBURSEMENT: VP Sanitaire has 30 days from receipt of the package to reimburse. The customer can claim reimbursement only if the goods are in new condition, with their original packaging and all the necessary parts and instructions. NON-RETURNED PRODUCTS: We will not ensure the return of used products, without original packaging or damaged.