123bain

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
In accordance with distance selling legislation, the customer has a period of 14 days from receipt to return any unsuitable product. Except in cases where the return is the result of an error on our part, the return costs will be at the customer's expense.

Return address : Nessby- Service Retour -2 chemin du genie, allée denis papin - 69200 Vénissieux - France

The cost of returning products is borne by the customer.

The amount of the costs will be indicated by email according to the product(s) returned.

The customer must return the product no later than thirty (30) days following the communication of his decision to retract.

To return a product, 123bain offers the customer the possibility of :

- Return the product by their own means. The customer must return the product at his or her own expense, using the carrier of his or her choice.

- Use a prepaid label: this will be sent to the customer by e-mail. Its amount will be deducted from the product refund.

The customer is hereby informed that the prepaid label provided following a return request must only be used for the return of the product(s) associated with this request.

If this is not done, 123bain.fr will defer reimbursement until the product(s) have been recovered, thereby exposing the customer to longer reimbursement delays.

If the customer opts for a return method other than the one described above, it is essential that we are able to identify the customer making the return in order to proceed with the refund. It is therefore necessary to enclose all identification documents (copy of order summary, invoice, etc.) with the returned product.

Failure to do so will prolong the processing of the return and the refund period.

123bain undertakes to reimburse the customer within 7 days of receipt of the products.
Refunds will be made via the payment method used to place the order.

For more information, please send an email to contact@123bain.fr with your order number in the subject line and explaining the reason for your return.

Nom: NESSBY Numéro d'enregistrement: FR60508902368 Enregistré en France Adresse: 2 chemin du génie allée denis papin 69200 Venissieux