The seller is located at , United Kingdom

What the seller has to say

« Mattress Guru is an established business in the bedroom furniture with manufacturing, wholesaling and retailing knowledge under our belt, we aim to bring our best premium products direct to consumers at low prices alongside with our top customer service. Our office hours are Monday to Friday 9AM to 4PM (closed bank holidays), we aim to respond to all emails within 24 hours If you have any questions regarding our products please feel free to get in touch and we will be happy to help Unfortunately, we do not deliver to offshore locations such as Jersey, Shetland Islands, N.Ireland, Isle of Man etc and we can only deliver to Mainland UK Postcodes. If you are unsure please feel free to get in touch. »

Munir Safdar, Managing Director

Detailed terms of sale
  • - Delivery is carried out by XDP Express, DX, GP Logistic and by ourselves;

    - We are unable to deliver to offshore locations such as, Jersey, Shetland Islands, N.Ireland, Isle of Man etc and we can only deliver to Mainland UK Postcodes. If you are unsure please feel free to get in touch;

    - We can only deliver Monday to Friday between 9AM and 8PM (no time slots can be provided). We are unable to deliver on weekends or bank holidays

    - We cannot postpone deliveries as a request by the customer, past the Mano Mano predefined date so please place an order when you are ready.
    - Any order received on Public Holidays or Weekends will be dispatched on the immediate next Working Day.
    - The couriers are only able to deliver to the property entrance
    - The couriers are unable to remove old unwanted furniture
    - Our couriers are unable to call prior to delivery
    - The customer must ensure that if the package arrives damaged that they clearly mark this by the signature
    - Our couriers are instructed to collect a signature on all items and cannot leave goods unattended.
    Once an order has been placed with our Free standard delivery we can dispatch it within 48 hours* via a 1-3 working day service with our couriers. You will receive an email via Mano Mano notifying you that the item has been dispatched and providing further details.
    Delivery takes place between 9AM and 8PM.

    Unfortunately, we do not deliver to offshore locations such as Jersey, Shetland Islands, N.Ireland, Isle of Man etc and we can only deliver to Mainland UK Postcodes. If you are unsure please feel free to get in touch.
  • - Delivery is carried out by XDP Express, DX, GP Logistic and by ourselves;

    - We are unable to deliver to offshore locations such as, Jersey, Shetland Islands, N.Ireland, Isle of Man etc and we can only deliver to Mainland UK Postcodes. If you are unsure please feel free to get in touch;

    - We can only deliver Monday to Friday between 9AM and 8PM (no time slots can be provided). We are unable to deliver on weekends or bank holidays

    - We cannot postpone deliveries as a request by the customer, past the Mano Mano predefined date so please place an order when you are ready.
    - Any order received on Public Holidays or Weekends will be dispatched on the immediate next Working Day.
    - The couriers are only able to deliver to the property entrance
    - The couriers are unable to remove old unwanted furniture
    - Our couriers are unable to call prior to delivery
    - The customer must ensure that if the package arrives damaged that they clearly mark this by the signature
    - Our couriers are instructed to collect a signature on all items and cannot leave goods unattended.
    Once an order has been placed with our Free standard delivery we can dispatch it within 48 hours* via a 1-3 working day service with our couriers. You will receive an email via Mano Mano notifying you that the item has been dispatched and providing further details.
    Delivery takes place between 9AM and 8PM.

    Unfortunately, we do not deliver to offshore locations such as Jersey, Shetland Islands, N.Ireland, Isle of Man etc and we can only deliver to Mainland UK Postcodes. If you are unsure please feel free to get in touch.
  • Information Usage and Protection

    Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
    To process your order, to maintain guarantee records and to provide after-sales service (we may pass your details to another organization to supply/deliver products or services you have purchased and/or to provide after-sales service);
    To carry out security checks (this may involve passing your details to Sage Pay, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks. It helps to protect you and us from fraudulent transactions);

    Customer Rights
    You can ask us to update your personal information by emailing precise details of your request to through our Mano Mano store page. Please ensure you type "update" in the subject line of your email.
    You can ask us not to send you future marketing communications. To do this, simply contact us through Mano Mano. Type "No Marketing" in the subject line and then include your postal address, including postcode, your email address. We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after sale obligations.
  • Thank you for submitting an unwanted return request with Mano Mano.

    If your item is damaged or defective please get in touch with us via contact seller option in your ManoMano Account. Please provide us with as much information and images of your issue so we can resolve this promptly.

    If your item is unwanted please ensure that the goods are returned to us in excellent saleable condition and in the same packaging as the item was delivered in. If the item has been used or shows signs of use then your refund may be considerably less depending on inspection results.

    Goods must be returned back to the distribution depot within 30 days of receiving your goods.

    Please return your goods to:
    -----
    Mattress Guru Inspections
    Visco Therapy (Manufacturers)
    19 CLOTHIER ROAD
    Bristol
    UK
    BS4 5PS
    Ref: [your order your number] followed by [your postcode]

    -----
    We recommend that you return your items to your local post office or arrange for a courier to collect from you by using services such as parcel monkey or parcel 2 go. This is usually the easiest and most cost-effective method.

    If you have any questions please email our Customer Service department and we will be happy to help
  • VISCO THERAPY,19 CLOTHIER ROAD ,BRISTOL,BS4 5PS