The seller is located at Colchester, United Kingdom

46%
positive reviews
over the last 90 days

What the seller has to say

« Primus Online are here to help you create the perfect home by offering not only fantastic customer service and support but the very best products at our most competitive prices. Having been in this industry for a long time, we can take advantage of the best deals from suppliers across the UK & Europe and pass these to YOU the customer, so why not give us a try and benefit from our vast knowledge and experience. »

Customer reviews (38)
Profile Image Darren.T109 1 reviews given 0 upvotes
Bought on 27/09/2020 Published on 16/10/2020

You’ve taken my money and not even sent the product out to me. I will be taking this matter up with the fraud department I bank with Read more
Profile Image Victoria.C349 1 reviews given 0 upvotes
Bought on 03/09/2020 Published on 14/10/2020

Completely avoid! Lost deliveries, repeat new deliveries, never received! Read more
Profile Image Alexandru.L5f63cf1809538 0 reviews given 0 upvotes
Bought on 17/09/2020 Published on 02/10/2020

The item is not delivered two weeks after the order. My bathroom works can not continue without the radiator. No customer service, no communication, nobody knows anything. Read more
Profile Image Jo.T123 1 reviews given 0 upvotes
Bought on 18/09/2020 Published on 30/09/2020

No response to my email query. I have not received the toilet yet? Read more
Profile Image Pankaj.G 1 reviews given 0 upvotes
Bought on 09/09/2020 Published on 23/09/2020

Extremely unhappy with the seller, Primus Online. Cheap strategy to collect back orders for the item which is not in stock. They have a broken unit and hence the stock but they'll send an e-mail stating the item was damaged in courier and are unable to ship another because the product is out of stock. They operate through another name on Amazon and it's the same story. if you're reading this review then please ensure that they have a fresh unit IN STOCK and not a broken one which they'll make you wait. Read more
Profile Image Miroslav.K18 1 reviews given 0 upvotes
Bought on 02/09/2020 Published on 22/09/2020

I don’t have any as I did not receive the item . Read more
Profile Image Paula.S300 1 reviews given 0 upvotes
Bought on 09/09/2020 Published on 21/09/2020

Item not received yet, had to chase 2 days after last expected delivery date, told damaged in transit, now out of stock until early october....not sure if I have been scammed Read more
Seller's reply
Hi Paula, you most certainly have not been "scammed" we are a small family business who have been in this industry for over 45 years and certainly would have not survived in a very extreme tough industry if we were to scam any customer. Very difficult times for the industry at the moment which stock shortages, increased damages etc. we are all trying our extreme best.
Profile Image Matt.M9 3 reviews given 0 upvotes
Bought on 12/11/2018 Published on 14/09/2020

excellent quality fast delivery customer is very happy with the purchase. Read more
Profile Image Nicola.B762 1 reviews given 0 upvotes
Bought on 14/06/2020 Published on 28/08/2020

Very professional service Read more
Seller's reply
Thank you for your feedback. Primus Online
Profile Image Karen.H442 1 reviews given 0 upvotes
Bought on 23/08/2020 Published on 28/08/2020

Errr no. The box only contained one part of the cabinet; the cornice is the only thing in the box. How do I get my money back ?? Read more
Seller's reply
Dear Customer, you have only purchased the Cornice, not the complete Cabinet, you can send back the order for a full product refund as the item has been ordered in error by yourself. Primus Online
Detailed terms of sale
  • FREE Delivery on all orders to Mainland UK includes England, Wales, Mainland Scotland.

    Deliveries to Scottish Islands, Isle of Wight, Isle of Mann, Northern Ireland are an additional £25.00

    We do not ship to Channel Islands.