The seller is located at , United Kingdom
What the seller has to say
« Home is the junction of everything going on in your life, so let us help you make an inspirational place where you feel safe and happy. »
Wayne Prince, Managing Director
Detailed terms of sale
Cobalt Logistics, Unite B-G, Bradley Lane, Bilston, WV14 8DL, United Kingdom
Post Brexit Deliveries to the Republic of Ireland and Northern Ireland
Due to issues with deliveries to the Republic of Ireland, we had to make the difficult decision to temporarily stop taking orders. As soon as things have changed, we will update our systems.
Our Northern Ireland orders will be delivered within 7-10 working days.
Our rugs will be delivered directly by the supplier. They will contact you regarding your delivery.
Delivery is Free in most postcode areas, but there might be a delivery surcharge if you live outside our standard postcode areas. The surcharge will be calculated at checkout and ranges from £12.95 to £19.
Small Furniture, Barbecues and Parasols
DX Freight will deliver your Small Furniture, BBQ or Parasol and they will contact you directly regarding your delivery once we created the label. We use their Next Day Delivery Service where possible.
Delivery is Free in most postcode areas, but there might be a delivery surcharge if you live outside our standard postcode areas. The surcharge will be calculated at checkout and ranges from £25 to £49.
"If you order Small Furniture, a Barbecue, a Parasol and/or a Garden Set at the same time, we will deliver them together with either the 2-person delivery service or pallet delivery, depending on your postcode area."
Large Furniture and Garden Furniture: 2-Person Delivery Service
We offer a FREE 2-PERSON DELIVERY on Garden Furniture orders in most of the UK mainland postcode areas (Zone 1).
If you live in one of the following postcodes, your garden set will be delivered directly from our warehouse, Local Delivery: B, WV, WS and DY.
You will be contacted directly by our driver to organise delivery. Their 2-person delivery service includes placing your (garden) furniture into your room of choice or garden and removing the packaging. They will not assemble it.
We have partnered with BJS Home Delivery for all other postcodes in Zone 1 and 2 to provide you with a 2-Person Delivery Service. If or once your furniture or garden set is in stock:
We will pass on your contact details to BJS within 1-2 working days.
BJS will send you an Email and SMS the same day with a link, through which you can accept your proposed delivery date (usually for 48 hours later), or you can request a different date. Make sure we have your correct contact details.
BJS will send you a delivery confirmation including your tracking number.
The day before your delivery, you will receive a 3-hour timeslot and you can track your delivery team.
You will receive a phone call from the delivery team approximately half an hour before they arrive.
The delivery team will place your new furniture in your room of choice or your garden set in your garden. They will unpack it and take away all the packaging. They will not assemble it.
Quickly check if the FREE 2-PERSON DELIVERY applies to your postcode area:
Zone 1 – 2-PERSON DELIVERY FREE for AL, B*, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DG, DH, DL, DN, DT, DY*, E1W, E, EC, EH, EN, EX, FY, G, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KA (exc 27-28), KT, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PL, PO (exc 30-41), PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, TN, TQ, TR (exc 21-25), TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS*, WV*, YO
* Local Delivery
If you live in one of those beautiful areas outside our standard postcode areas, there is a delivery surcharge for your 2-Person delivery and it might take a few day longer to get it out to you:
Zone 2 – 2-PERSON DELIVERY £25 for AB, DD, FK, IV, KW1-14, KY, PA1-19, PA21-38, PH1-41, PH49-50
Pallet Delivery Service
If you live in any of the following postcode areas, we unfortunately can’t arrange a 2-person delivery, but we can deliver your new garden furniture on a pallet to your kerbside. This delivery service will be provided by the Fortec Distribution Network. It will take 3-5 working days and we will contact you regarding your delivery date.
For our Northern Ireland Customers: as soon as your garden furniture has arrived in the Northern Ireland depot, they will contact you regarding your delivery date. Delivery will between 7-10 working days.
Zone 3 - PALLET DELIVERY £25 for PO30-41 (Isle of Wight)
Zone 4 – PALLET DELIVERY £59 for BT (All of Northern Ireland)
Zone 5 – PALLET DELIVERY £99 for IM1-9 (Isle of Man), KA27-28, KW15-17, PA20, PA41-78, PH42-44
Republic of Ireland
For our customers in the Republic of Ireland the following surcharge applies:
Zone 6 – PALLET DELIVERY £79 for the whole Republic of Ireland – This service is temporarily suspended due to Brexit.
We don’t want to ignore you guys, as you have gardens and sunshine too! Deliveries will take a little bit longer though. Normally it takes around 10-working days from dispatch. There is a delivery surcharge though and if there is import duty, you will have to pay this direct to the shipper.
Zone 7 - PALLET DELIVERY £99 for GY (exc GY9), JE
If you live in the following postcode areas, please contact us for a quote.
HS, TR21-25, ZE, GY9
Important notes regarding your 2-person delivery service
Changes - You can make changes to your delivery date and delivery details until Midday the day before your booked delivery date.
Safe Place - You can provide the delivery company with a "safe place" to leave your furniture, incase you can't be home to take the delivery. You can organise that at the time of your booking or in writing before Midday the day before your booked delivery date.
Delivery Times - The 3-hour time slots are between 7am and 9pm.
Delivery Days - At the moment we can only offer weekday deliveries between 7am and 9pm. Depending on your postcode area, you will be offered weekdays based on the route of the delivery team. In some areas them might for example only come on a Thursday and Friday.
Failed Delivery - If nobody is home after arranging the delivery date and you have not been in contact with the delivery company regarding a safe place, we will have to charge for the redelivery. The delivery team will call from around 30 minutes away and the customer service team will email too incase they cannot get hold of you. They will try everything to make the delivery successful, but can't leave the furniture without your consent. The price for redelivery depends on the size of you garden set and postcode area. Prices are from £65 including VAT.
Damages - The delivery team will place your new garden set in your garden, will unpack it for you and will take away the rubbish. They will not assemble it, but will make sure there aren't any issues. If there are small issues, we can resolve those for you by sending out replacement parts. You should accept the delivery, but make sure the issues are noted by the delivery team. If you are not sure if it is the correct set, there is large damage or you are not sure about the colour, please contact us on 0800 772 3766 before the delivery team is leaving. We can together decide for the delivery team to take it back immediately or if there is another solution.
Unforeseen Circumstances - 98% of our orders are delivered on the booked delivery date, but it can happen that due to unforeseen circumstances the delivery can't take place on the booked date. The delivery company will contact you as soon as they are aware and will rebook your delivery. We cannot accept liability for any loss or inconvenience caused.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
www.homejuctionuk.co.uk may change this policy from time to time by updating this page.
We may collect the following information:
Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special -
offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you are not happy with your order, we will still be friends! You can return your order up to 30 days after it has been delivered to you.
So far as possible, Goods should be returned:
• with both Goods and Packaging as far as possible in their original condition
• securely wrapped
• including our Returns Note with your Name and Order Number
• at your risk and cost
• we suggest, by recorded or signed delivery. If it is large furniture, we are happy to organise collection for you. Depending on your Postcode the collection cost starts at £60. We will always quote you before organising collection. The cost for the collection will be deducted from your refund. If the set was not sufficiently wrapped and damage occurred in transit because of this fact, a further amount might be deducted.
Before sending back your order, you must let us know your details by email.
Island Spring Sourcing Ltd t/a Home Junction
1386 London Road, Leigh-on-Sea, Essex, SS9 2UJ
Company Registration No: 08763995