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Big Furniture Warehouse

Detailed terms of sale

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The seller is located at , Timor-Leste

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Detailed terms of sale

Delivery Fees are included in the price of the goods

Some items cannot be delivered to the Highlands and Islands

If you change your mind
You have 30 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
We offer a 30-day cancellation policy on all items unless otherwise stated. The item in question must be returned to us as new and in its original packaging. By as new and in its original packaging, we mean: • All original packaging, labels and assembly instructions to in good condition, allowing it to be resold at full price • The products have not been assembled and/or used All return requests must be emailed to us and citing a reason. If you have purchased flat packed furniture, please check all panels and contents prior to assembling the item. Due to courier restrictions, they will not be able to collect an assembled piece of furniture if a collection or exchange is necessary. All goods that are returned to us will be checked on arrival to make sure they are in a reasonable condition with everything complete, and only then will we process your full refund. We aim to process all return refunds within 48 hours of receiving the goods back into our Warehouse. Returns address: Unit 2 Tower Road Darwen BB3 2AT Damaged Items Any damages or faults with any items need to be relayed to us within 3 working days of receipt of goods. Please email us with your reason for return, citing any damage, faults or imperfections along with any photographic evidence you may have. Once you have contacted us with regards to a damaged or faulty item, we will assess whether we offer either replacement parts or to exchange the item in part (applicable only to multi-box items) or whole. Any noticeable damage caused by a courier can be either be refused on delivery and therefore sent back to us by the courier or you will need to email us within 24hrs so we can arrange for the courier to collect and have the damage assessed. Full refunds including postage costs will be refunded for any items damaged in transit or upon receipt. On some items it may be necessary for us to request photographic evidence of damage should we decide if returning the item is not cost-effective.

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