Trade Counter Online

Detailed terms of sale

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The seller is located at , United Kingdom

What the seller has to say

Trade Counter Online operates from a 10,000 ft2 warehouse in the UK. We are passionate about quality service and quality products. We have over 20 years experience in the building & DIY industry supplying 1000’s of top brand products

Detailed terms of sale

- Standard delivery is charged at a flat rate of £5.00 for up to 30 kgs. - Orders shipped within 1 working day, tracked services. Next day shipping service £9 - Flexible delivery options like Saturday/Sunday, Pre-10am or 12pm delivery available on request, please contact us. - Shipping to British Islands £20.00 upto 30kgs. - Over 30kg and up to 3m is £10.80 with 3-4 working days (UK Mainland only) -------------------------------------------------- - For heavy or large freight items like doors, fencing posts, shipping costs £50 plus VAT. Please note that this is a single freight/handling surcharge, only £50 per order.

- The deadline for next-day (working) delivery is 3 p.m. If you miss this deadline, please contact us, and we will do what we can to accommodate you. - No deliveries will be made on weekends or national holidays unless special provisions have been made. - You will receive an email with the consignment number once your item has been shipped. - Orders containing multiple items may arrive in multiple shipments. - Please do not schedule a joiner or installer until all items have been delivered and inspected. - Please understand that delivery may be delayed due to natural causes, weather, slow traffic, bank holidays, etc. - We are not responsible for delays outside our control. If an event beyond our control delays our delivery of the products, we will notify you as soon as possible and take measures to minimise the impact of the delay. - If we comply with this condition, we will not be liable for any delays caused by the event; however, if there is a risk of a significant delay, you may contact us to cancel the order and receive a refund for any products you have paid for but not received.

The prices we quote always include VAT at the relevant rate and we also show the EX VAT price for VAT registered trade customers' information only.

Our stringent internal procedures ensure that your personal data is kept confidential within TCO Direct Ltd. We store and manage your personal data within our most trusted and high-security UK/EU servers. If you are from outside the UK, we will move, store and manage your personal data on our UK/EU servers. Your personal data is held and restricted accessed by authorised TCO staff only and stored in a secure location, protected from non-authorised personnel and outside TCO location. The Internet is not secure, however, we have put in place various security procedures on our website and our system to make it as secure as possible. All of the forms which gather or display personal data on our website are protected by a mechanism called SSL. Firewalls are used to block unauthorised access to our servers which are themselves located in a secure location.

If you change your mind, returns are free!
You have 14 days to change your mind. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
- Please be aware of the delivery conditions below.
- Please do not book a joiner / fitter until delivery is received and all items are checked.
- Orders with more than one item may arrive in multiple deliveries.
- Normal delivery schedules are Monday - Friday (excluding public holidays).
- On arrival, we recommend inspecting the goods for faults/damages immediately and prefer to be contacted within 48 hours of receiving them to ensure a smooth returns process.
- Remember to let us know of any shortages, as they cannot be corrected after 2 working days.

TCO Direct Ltd Company Reg Number: SC453104 Unit 5 Baluniefield Trading Estate, Dundee, DD4 8UT

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