Trade Counter Online

- Standard delivery is charged at a flat rate of £5.00 for up to 30 kgs. - Next Working Day delivery can be arranged for an additional fee of £9. Please contact us at fastdelivery@tco.co.uk - Flexible delivery options like Saturday/Sunday, Pre-10 am or 12 pm delivery available on request. Please get in touch with us at fastdelivery@tco.co.uk - Shipping to British Islands £20.00 up to 30kgs. - Over 30kg and up to 3m is £20 with 3-5 working days (UK Mainland only) -------------------------------------------------- - For heavy or oversized freight items like doors and fencing posts, shipping costs £50 plus VAT. Please note that this is a single freight/handling surcharge, only £50 per order.

- The deadline for next-day (working) delivery is 3 p.m. If you miss this deadline, please contact us, and we will do what we can to accommodate you. - No deliveries will be made on weekends or national holidays unless special provisions have been made. - You will receive an email with the consignment number once your item has been shipped. - Orders containing multiple items may arrive in multiple shipments. - Please do not schedule a joiner or installer until all items have been delivered and inspected. - Please understand that delivery may be delayed due to natural causes, weather, slow traffic, bank holidays, etc. - We are not responsible for delays outside our control. If an event beyond our control delays our delivery of the products, we will notify you as soon as possible and take measures to minimise the impact of the delay. - If we comply with this condition, we will not be liable for any delays caused by the event; however, if there is a risk of a significant delay, you may contact us to cancel the order and receive a refund for any products you have paid for but not received.

The prices we quote always include VAT at the relevant rate and we also show the EX VAT price for VAT registered trade customers' information only.

Our stringent internal procedures ensure that your personal data is kept confidential within TCO Direct Ltd. We store and manage your personal data within our most trusted and high-security UK/EU servers. If you are from outside the UK, we will move, store and manage your personal data on our UK/EU servers. Your personal data is held and restricted accessed by authorised TCO staff only and stored in a secure location, protected from non-authorised personnel and outside TCO location. The Internet is not secure, however, we have put in place various security procedures on our website and our system to make it as secure as possible. All of the forms which gather or display personal data on our website are protected by a mechanism called SSL. Firewalls are used to block unauthorised access to our servers which are themselves located in a secure location.

If you change your mind, returns are free!
You have 30 days to change your mind. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Free returns postage is applied only for exchanges, faulty or incorrect items.

Free returns postage DO NOT apply for any reason, such as you changing your mind, no longer requiring the item, or the size not fitting.

You can post the parcel at your local post office. Once you have done so, please inform us at returns@tco.co.uk with both the tracking number and order number. We will then raise a refund.

To ensure a faster refund process, please include a note with your order reference number inside the parcel and post it to the address below:

TCO Returns,
Unit 5 Baluniefield Industrial Estate,
Balunie Drive,
Dundee, DD4 8UT,
Scotland,
United Kingdom.

TCO Direct Ltd Company Reg Number: SC453104 Unit 5 Baluniefield Trading Estate, Dundee, DD4 8UT