Liberty House Toys Ltd
Liberty House Toys Ltd
The seller is located at , United Kingdom

What the seller has to say

« Liberty House Toys is a leading supplier of fine children’s furniture, traditional toys, playroom furniture, and nursery products to retailers throughout the UK. Since 2006 we have designed, developed and sourced all of our own products. We supply to independent web stores, retailers, national chains and mail order catalogues. From placing an order through to delivery and after sales service, our business is supported by a modern warehouse (60,000 square feet), up to date I.T. systems, and dedicated customer service and marketing teams. We are committed to providing and developing quality products for young children. From quality crafted wood furniture, practical plastic play tables, playpens, doll houses and play kitchens we have something for everyone. We also ensure that our products are safe and fit for purpose - meeting the requirements outlined by the Toy Safety Directive and other standards. We are continually adding to our ranges and driven by our core values – innovation, value, responsiveness and customer focus – we will continue to provide furniture and toys that are unique, fun, well made and great value. Of course this will always be supported by fast and responsive service – all queries will be dealt with quickly and efficiently -. »

David Hughes, Managing Director

Detailed terms of sale
  • Standard UK postcode order delivered free of charge. All orders despatched via trackable parcel carrier.

    Delivery Costs

    Delivery cost of £9.95 per parcel, applies to the postcodes advised below.
    AB370AA:AB389ZZ,AB440AA:AB459ZZ,AB530AA:AB569ZZ UK postal code format
    BT10AA:BT999ZZ,CA180AA:CA279ZZ,HS10AA:HS99ZZ,IM10AA:IM99ZZ UK postal code format
    IV70AA:IV79ZZ,IV90AA:IV129ZZ,IV140AA:IV289ZZ,IV300AA:IV329ZZ,IV360AA:IV369ZZ,IV400AA:IV569ZZ
    KA289ZZ,KW10AA:KW999ZZ,LA150AA:LA239ZZ UK postal code format
    PA200AA:PA389ZZ,PA410AA:PA499ZZ,PA600AA:PA789ZZ,PA800AA:PA889ZZ UK postal code format
    PH170AA:PH269ZZ,PA300AA:PA449ZZ,PA490AA:PA509ZZ UK postal code format
    TR210AA:TR259ZZ,ZE10AA:ZE999ZZ UK postal code format

    Additional cost for British Islands of £14.95
  • Standard UK postcode order delivered free of charge. All orders despatched via trackable parcel carrier.

    Delivery Costs

    Delivery cost of £9.95 per parcel, applies to the postcodes advised below.
    AB370AA:AB389ZZ,AB440AA:AB459ZZ,AB530AA:AB569ZZ UK postal code format
    BT10AA:BT999ZZ,CA180AA:CA279ZZ,HS10AA:HS99ZZ,IM10AA:IM99ZZ UK postal code format
    IV70AA:IV79ZZ,IV90AA:IV129ZZ,IV140AA:IV289ZZ,IV300AA:IV329ZZ,IV360AA:IV369ZZ,IV400AA:IV569ZZ
    KA289ZZ,KW10AA:KW999ZZ,LA150AA:LA239ZZ UK postal code format
    PA200AA:PA389ZZ,PA410AA:PA499ZZ,PA600AA:PA789ZZ,PA800AA:PA889ZZ UK postal code format
    PH170AA:PH269ZZ,PA300AA:PA449ZZ,PA490AA:PA509ZZ UK postal code format
    TR210AA:TR259ZZ,ZE10AA:ZE999ZZ UK postal code format

    Additional cost for British Islands of £14.95
  • INFORMATION SECURITY POLICY

    The Board of Directors and management of Liberty House Toys Ltd, located at 20 –
    24 Gibraltar Row, Liverpool, L3 7HJ, which operates in the retail to the education
    sector, are committed to preserving the confidentiality, integrity and availability of all
    the physical and electronic information assets throughout their organisation in order
    to preserve its competitive edge, cash-flow, profitability, legal, regulatory and
    contractual compliance and commercial image. Information and information security
    requirements will continue to be aligned with Liberty House Toys Ltd’s goals and the
    ISMS is intended to be an enabling mechanism for information sharing, for electronic
    operations, for e-commerce and for reducing information-related risks to acceptable
    levels.

    Liberty House Toys Ltd’s current strategic business plan and risk management
    framework provide the context for identifying, assessing, evaluating and controlling
    information-related risks through the establishment and maintenance of an ISMS.
    In particular, business continuity and contingency plans, data backup procedures,
    avoidance of viruses and hackers, access control to systems and information
    security incident reporting are fundamental to this policy.

    Liberty House Toys Ltd aims to achieve specific, defined information security
    objectives, which are developed in accordance with the business objectives, the
    context of the organisation and the results of risk assessments.

    All Employees of Liberty House Toys Ltd and certain external parties are expected to
    comply with this policy and with the ISMS that implements this policy. All Employees,
    and certain external parties, will receive appropriate training. The consequences of
    breaching the information security policy are set out in the disciplinary policy and in
    contracts and agreements with third parties.

    The ISMS is subject to continuous, systematic review and improvement.

    Liberty House Toys Ltd has established an Information Security Team that includes
    the IT Manager, Data Protection Manager, Team Managers and the Managing
    Director to support the ISMS framework and to periodically review the security policy.

    Liberty House Toys Ltd is committed to achieving compliance with the GDPR and
    following the framework of ISO27001:2013.

    This policy will be reviewed to respond to any changes in the risk assessment or risk
    treatment plan and at least annually.

    In this policy, ‘information security’ is defined as:

    Preserving
    This means that management, all full time or part time Employees, sub-contractors,
    project consultants and any external parties have, and will be made aware of, their
    responsibilities (which are defined in their job descriptions or contracts) to preserve
    information security, to report security breaches and to act in accordance with the
    requirements of the ISMS. All Employees will receive information security awareness
    training and more specialised Employees will receive appropriately specialised
    information security training.

    the availability,
    This means that information and associated assets should be accessible to
    authorised users when required and therefore physically secure. The computer
    network must be resilient and Liberty House Toys Ltd must be able to detect and
    respond rapidly to incidents (such as viruses and other malware) that threaten the
    continued availability of assets, systems and information. There must be appropriate
    business continuity plans.

    confidentiality
    This involves ensuring that information is only accessible to those authorised to
    access it and therefore to preventing both deliberate and accidental unauthorised
    access to Liberty House Toys Ltd’s information and proprietary knowledge and its
    systems including its network(s), website(s), extranet(s), dropbox and e-commerce
    systems.

    and integrity
    This involves safeguarding the accuracy and completeness of information and
    processing methods, and therefore requires preventing deliberate or accidental,
    partial or complete, destruction or unauthorised modification, of either physical
    assets or electronic data. There must be appropriate contingency including for
    network(s), e-commerce system(s), website(s), extranet(s) and data backup plans
    and security incident reporting. Liberty House Toys Ltd must comply with all relevant
    data-related legislation in those jurisdictions within which it operates.

    of the physical (assets)
    The physical assets of Liberty House Toys Ltd including, but not limited to, computer
    hardware, data cabling, telephone systems, filing systems and physical data files.

    and information assets
    The information assets include information printed or written on paper, transmitted by
    post or shown in films, or spoken in conversation, as well as information stored
    electronically on servers, website(s), extranet(s), intranet(s), PCs, laptops, mobile
    phones and PDAs, as well as on CD ROMs, floppy disks, USB sticks, backup tapes
    and any other digital or magnetic media, and information transmitted electronically by
    any means. In this context, ‘data’ also includes the sets of instructions that tell the
    system(s) how to manipulate information (i.e. the software: operating systems,
    applications, utilities, etc).

    Of Liberty House Toys Ltd.

    Liberty House Toys Ltd

    A SECURITY BREACH is any incident or activity that causes, or may cause, a break
    down in the availability, confidentiality or integrity of the physical or electronic
    information assets of Liberty House Toys Ltd.


    CONFIDENTIALITY AND PERSONAL DATA

    PROTECTION OF COMPANY’S CONFIDENTIAL INFORMATION AND
    BUSINESS

    This section summarises the Company’s rules and policies with regard to the protection of the
    Company’s confidential information and business.

    Much of the Company’s work is of a strictly confidential nature. The Company’s business
    depends on ensuring information relating to the Company’s business and systems and those
    of our clients, customers and suppliers is protected. Further the Company has a reputation for
    conducting its business in a responsible and ethical manner. All employees are expected to
    protect such confidential information and in their actions demonstrate their respect for the
    Company’s corporate values.

    You are therefore requested to read this section on protecting the Company’s business very
    carefully, to ensure that you understand its significance and you do nothing that will undermine
    the Company’s business or the confidentiality of its business information.
    If there is any doubt in your mind about security matters you should immediately seek the
    advice of your Manager.

    Duty of confidentiality
    You shall not during or after your employment disclose or use for your own benefit or the
    benefit of anyone else confidential information belonging to the Company.

    You have a personal responsibility to protect and maintain confidentiality of both Company
    and client and supplier information. This includes information which if known to our competitors
    would be commercially damaging. You must not, except as authorised or required by law or
    your duties, reveal any confidential information relating to the Company. This obligation will
    continue after the termination of your employment unless and until any such information
    comes into the public domain other than through any breach of this provision by you.

    It is a principal condition of employment that the affairs of any client or information relating to
    any matter being dealt with or information obtained by the Company shall be treated as
    completely confidential and shall not be discussed externally. Any breach of your obligation
    will result in disciplinary action and is likely to result in summary dismissal for gross
    misconduct. In such circumstances you shall indemnify the Company and the Lawtons Ltd
    against any loss arising from such breach.

    SECURITY OF PERSONAL AND COMPANY PROPERTY

    Personal property
    You are responsible for your own personal property and must safeguard it by ensuring that
    you keep it in a secure place. The Company cannot accept responsibility for any loss or
    damage; this should be covered by your own personal insurance arrangements.

    Company property
    You are responsible for any Company equipment or documents issued to you whilst in the
    Company’s employment.

    You will be issued with a fob to access the office at 20-24 Gibraltar Row, Liverpool, L3 7HJ.
    You must take good care of the fob. If the fob is lost or stolen you must report that fact to your
    Manager immediately.

    On the termination of your employment, or at any other time in accordance with instructions
    given to you by the Company, you will immediately return to the Company all equipment,
    correspondence, records, specifications, software, models, notes, reports and other
    documents and any copies thereof and any other property belonging to the Company
    (including but not limited to Company equipment, keys, fobs and passes) which are in your
    possession or under your control.

    You shall, if so required by the Company, confirm in writing your compliance with your
    obligations detailed above.

    General rules for company security
    Personal effects should at no time be left unattended. The Company does not accept
    responsibility for the loss, damage, or disappearance of personal effects. Notwithstanding this
    policy, any losses must be reported immediately to the Company so that prompt action can
    be taken to attempt recovery and necessary measures can be made to prevent a recurrence.
    You should ensure that all your confidential papers are locked away when you are not at your
    desk.

    You should maintain a clean desk policy and at the end of each day all documents should be
    stored in locked filing cabinets.

    Correspondence or other Company papers should not be taken out of the office without the
    permission of your Manager. If you are permitted to take work papers or other documents of
    a confidential nature out of the office, you are required to take all necessary steps to protect
    the security of those documents.

    All confidential papers to be destroyed should be shredded or placed in a shredding box.

    CONDITION TO SEARCH EMPLOYEES

    Searches
    The Company reserves the right to search you or any of your property held on Company
    premises at any time if there are reasonable grounds to believe that you are guilty of any
    breach of the Company’s rules.

    Personal searches will be carried out by security and/or local management as appropriate.
    Searches will be conducted with your consent and in the presence of at least one witness.
    The Company also reserves the right to invite the police to obtain a warrant to search the
    Company premises and/or people suspected of possession of drugs or who are committing
    any other criminal act.

    If you refuse to permit the search to take place your refusal will normally be treated as gross
    misconduct and action will be taken against you within the Company’s disciplinary procedure.

    PERSONAL RECORDS

    Employee’s personal details are kept in both manual and automated filing systems.

    All employees must notify the Company of their permanent home address, telephone number,
    marital status, details of family, bank branch and account number.

    It is important that changes in your personal circumstances are notified immediately to the
    Company. These include changes to the following:
    • Name
    • Address/telephone number
    • Marital status
    • Dependants (e.g. for private medical insurance purposes)
    • Beneficiaries (e.g. for death in service benefit)
    • Persons to be notified in case of emergency
    • Bank details for salary payment
    • Professional and educational qualifications

    Periodically you may be asked to check the data held by the Company.
    In accordance with the provisions of the Data Protection Act 1998 and the General Data
    Protection Regulation 2016, the information held by the Company about yourself will be made
    available to you within 30 days of your request accompanied by the prescribed fee (currently
    £10).
  • Refund policy

    Returns

    Making you happy is our number one priority here at Liberty House Toys!

    We are happy to exchange or refund goods if returned within 30 days of purchase, provided the goods are unused, unassembled, its original condition and packaging with all materials, manuals and accessories intact.

    Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any damage, faults or issues with the product.

    Changed Your Mind

    If you have changed your mind and no longer want the item or items you have purchased, you will have to pay for the item to be sent back to us. The item must be unused, unassembled, in its original condition and packaging with all materials, manuals and accessories intact. We recommended using a tracked service as we are not liable if the item goes missing.

    Alternatively, we can organise a collection for the parcel for you. The fee for this collection will be deducted from your refund.

    Once we receive the goods we will process a full refund.

    Please note we will not refund the cost of you returning the item to us.

    Items to be returned to:
    Liberty House Toys Ltd
    C/O Lawtons Ltd,
    Unit A 5-37 Commercial Road,
    Liverpool
    L5 7RD

    Returning a Damaged or Faulty Item

    We strive to ensure all our products reach you in perfect condition. If you have found damage when opening your parcel please contact us.

    In the unlikely situation that you receive a faulty product, please contact us. Here we can offer you a full replacement or a refund, you can state which one you would prefer when contacting us.

    You have 14 days to inform us of any damage or fault with the product.

    Our customer service team will be in touch.

    In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement/repair/refund).

    Returning Incorrect Items

    Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.

    Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).

    Forms of Redress

    The acceptable forms of redress for any return are repair, replacement, or a refund.

    Other

    We always look to resolve issues directly with our customers, and our customer service team are happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered from our website, you may raise a complaint with the European Online Dispute Resolution Platform.

    Refunds

    Once the item is received back to the warehouse, it will be checked and granted it meets our return policy conditions, we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.
  • Liberty House Toys Ltd
    20-24 Gibraltar Row, King Edward Industrial Estate, Liverpool, L5 7RD.