The seller is located at Glasgow, United Kingdom

What the seller has to say

« At Home Detail we are committed to delivering outstanding levels of customer care. Our dedicated Customer Support Team is on hand to resolve queries quickly and efficiently. Whatever your query, please do not hesitate to contact us using the details below. »

Imran Khan, General Manager

Detailed terms of sale
  • Free shipping to UK mainland.
    £100 surcharge to the following post codes:
    BT
    JE
    GY
    IM
    TR21-25
    AB31-AB56
    PA20-PA78
    PH15-PH99
    FK17-FK21
    KA27-28
    HS1
    IV
    KW
    ZE
    PO28-40
  • APC 1-3 days
    DX 1 man 1-3 days
    DX 2 man 3-7 days
    Tuffnells 2-4 days
    XDP 2-4 day
  • GDPR Data Privacy
    GDPR DATA Privacy notice for websites

    *Throughout this document you must insert information where you see square brackets [].

    **Further guidance from the ICO may also affect the content of our Privacy Notices, please check back regularly for updates to this document.

    ***This document must be read in conjunction with the Guidance notes on completing the Data Privacy Notice For Websites.



    This is privacy notice of GRS Gadgets LTD

    We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

    This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

    WHO WE ARE AND IMPORTANT INFORMATION
    THE PERSONAL DATA WE COLLECT ABOUT YOU
    HOW WE COLLECT YOUR PERSONAL DATA
    HOW WE USE YOUR PERSONAL DATA
    WHO WE SHARE YOUR PERSONAL DATA WITH
    INTERNATIONAL TRANSFERS
    DATA SECURITY
    DATA RETENTION
    YOUR LEGAL RIGHTS
    Changes to this notice and your duty to inform us of changes
    QUERIES, REQUESTS OR CONCERNS
    WHO WE ARE AND IMPORTANT INFORMATION
    What is the purpose of this privacy notice?

    This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you; sign up to our newsletter/purchase a product/take part in a competition.

    This website is not intended for children and we do not knowingly collect data relating to children.

    You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

    Data controller(s)

    GRS Gadgets LTD is the controller and responsible for your personal data (collectively referred to as "COMPANY", "we", "us" or "our" in this privacy notice). Our contact details are 4 Spiersbridge Way, Glasgow, G46 8NG, 0141 404 9899. For all data matters contact support@homedetail.co.uk.

    GRS Gadgets LTD is the controller and responsible for this website.

    Third-party links outside of our control

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

    When you leave our website, we encourage you to read the privacy notice of every website you visit.

    THE PERSONAL DATA WE COLLECT ABOUT YOU
    Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

    We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

    Identity Dataincludes first name/last name/ username/marital status/ title/date of birth/gender.
    Contact Dataincludes billing address/delivery address/email address/ telephone numbers.
    We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

    We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

    If you fail to provide personal data

    Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

    HOW WE COLLECT YOUR PERSONAL DATA
    We use different methods to collect data from and about you including through:

    You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    Apply for our products or services;
    Create an account on our website;
    Subscribe to our service or publications;
    Request marketing to be sent to you.
    HOW WE USE YOUR PERSONAL DATA
    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    Performance of Contract thismeans processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.


    Legitimate Interestthis means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
    Comply with a legal or regulatory obligationthis means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
    PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

    We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

    Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us support@homedetail.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.



    Purpose/Activity

    Type of data

    Lawful basis for processing including basis of legitimate interest

    To register you as a new customer

    (a) Identity

    (b) Contact

    Performance of a contract with you



    Marketing

    We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

    We have established the following personal data control mechanisms:

    Promotional offers from us

    We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

    You will receive marketing communications from us if you have requested information from us or purchased goods or services from us [or if you provided us with your details when you entered a competition or registered for a promotion] and, in each case, you have not opted out of receiving that marketing.]

    Third-party marketing

    We will get your express opt-in consent before we share your personal data with any company outside the [COMPANY] group of companies for marketing purposes.

    Opting out

    You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you].

    Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of [a product/service purchase, warranty registration, product OR service experience or other transactions].]

    Cookies

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see cookie-policy.

    Change of purpose

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please email support@homedetail.co.uk.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    WHO WE SHARE YOUR PERSONAL DATA WITH
    We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

    Internal Third Parties
    External Third Parties Service:
    Providers [acting as processors] based [UK, Europe] who provide [IT and system administration services].
    Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based [SPECIFIC COUNTRIES] who provide [consultancy, banking, legal, insurance and accounting services].
    HM Revenue & Customs, regulators and other authorities [acting as processors or joint controllers] based [in the United Kingdom] [who require reporting of processing activities in certain circumstances].
    [Specific third parties [listed in the table in [paragraph 4] above] ORsuch as [SPECIFIC THIRD PARTIES]].]
    Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    INTERNATIONAL TRANSFERS
    We do not transfer your personal data outside the European Economic Area (EEA).

    DATA SECURITY
    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    DATA RETENTION
    By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for [six] years after they cease being customers for [tax] purposes.]

    In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

    In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

    YOUR LEGAL RIGHTS
    Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

    The right to request a copy of the personal data which we hold about you;
    The right to request that we correct any personal data if it is found to be inaccurate or out of date;
    The right to request your personal data is erased where it is no longer necessary to retain such data;
    The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
    The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
    The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
    The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
    If you wish to exercise any of the rights set out above, please email support@homedetail.co.uk

    No fee required – with some exceptions

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    What we may need from you

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    Time limit to respond

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    Changes to this notice and your duty to inform us of changes
    This version was last updated on 16.12.2020 [and historic versions are archived and can be obtained by contacting us.

    Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
  • Return Policy
    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at support@homedetail.co.uk. If your return is accepted, we’ll send you a return shipping details, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at support@homedetail.co.uk.

    Shipping and handling fees are non-refundable and the buyer is responsible for the initial delivery and return postage fees unless the item is faulty. Please note any collections organised for returns by ourselves will be booked on an all day collections service. We can not guarantee a specific time for the collections, we require someone be home to release the returns goods to the courier. An item can be deemed faulty if it exhibits a pre-existing defect or are inherently defective when received.

    Returns must be received in the original packaging and condition; we request that the original packaging is retained, should the original packaging be damaged on arrival this must be recorded on the delivery documents. We will not be liable for damage not recorded at the point of delivery; goods should be checked prior to a signature being given. When goods are documented as being delivered in good condition we only accept liability for damage which arises as a result of our negligence we will not be liable for any damage which is the result of normal wear and tear. All our goods are provided with a full years manufacturing warranty, with the correct care and maintenance we would expect our products to last for as long as you require and enjoy them and we trust that you are satisfied throughout the life of the product.

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.