What the seller has to say
« At Smart Line Furniture 24 we aim to enhance your home with our stunning hand-made furniture, ensuring your dreams of a fabulous interior are within your reach. Our company has been operating in the English market for 8 years, offering the highest quality furniture. Our focus is on design, comfort and craftsmanship at an affordable price. Each piece of furniture is handmade just for you, to your preference, in our own factory in Europe. We utilise advanced digital technology, including full 3D modelling to ensure quality control at every stage of production. As soon as you place your order, this goes straight to our production team, is manufactured by our skilled craftsmen, thoroughly checked by our experienced QC team, carefully packaged, shipped to the UK and then handed over to our specially selected couriers. From when you place your order it takes just 3-4 weeks for it to be delivered straight into your home. We also take our responsibility to the environment very seriously and all our offices and factory are heated with thermal energy produced from our wood waste. And, if we have more waste than we need, we provide our eco-friendly wood pellets to external customers. We ensure all our wood comes from forests that are sustainably managed, so for every tree that’s felled, it is replaced with a new one and all our wood suppliers have FSC certification to endorse this. We have a vast fabric collection that we use to upholster our furniture, which includes chic velvets, linen style flat weaves and faux leathers. All are sourced for their durability and also to reflect the latest interior trends. We select the best fabrics to suit the models design - all you need to do is to select your colour preference. And, if you need to see the fabric, we can send you swatches to give you the confidence that your choice will blend perfectly into your interior scheme. From sofas and armchairs to statement chairs and dining chairs, we offer innovative solutions for your entire living room, dining room or bedroom. It's important that you have a choice of styles to suit your taste and needs which is why, in our store, you will find furniture for every interior; for small bijou apartments, as well as family houses and grand open plan living. We make furniture that suits every style, from a homely traditional décor to modern and contemporary Scandinavian style living. Paying particular attention to detail is our forte, as we know that this is where the beauty of any piece of furniture lies. We put our hearts into our work which results in furniture that wins the hearts of our customers. When arranging your home we believe one does not simply focus on how your furniture looks, but also on its functionality. Our extensive range contains everything to help you organise the space in your home and create a unique interior for the whole family. The decisions on what you buy to place into your home are especially important, not just financially, but to your overall wellbeing too. Your home is your sanctuary, and we would be honoured if you choose for us to be a part in achieving your ideal interior. Our website was created for you to facilitate finding the furniture which suits you and your home. We want you to achieve a warm and welcoming space for you, your family and friends, whether relaxing or entertaining. We want you to buy from us with complete confidence and therefore if you need any advice we are there for you. Hoping that we can inspire you with our room settings, we also feature own customers images they have sent to us, so you can see real life situations and how our furniture is interpreted in our customers’ homes. If you wish to be part of this, just email us an image of our furniture in your home and if featured on our website, we will send you a refund for £10. Our fantastic design team are continuously designing new products and sourcing beautiful fabrics to enrich your home. So, to be at the forefront of seeing this, follow our channels on social media. Find us on both Facebook and Instagram. You will also find plenty of inspiration for interior decoration and styling tips for your home. »
Marek Tybura, Director
The delivery costs are stated per single unit. Delivery times are provided on every product sheet.
They differ for each unit and delivery area.
Every product has an estimated shipment and delivery time. Shipment of your order begins after it is dispatched to a courier company. Below you will find information regarding the entire process of delivering your goods, from placing the order up to its delivery to your home. Additionally, you can find out how long it will take for your package to arrive at your place after it is forwarded to our partner.
Important delivery information
We use two man delivery service. At least 1-3 days before we will send you estimated delivery date and delivery instructions. Also we will provide you a tracking number for your order.
In preparation for your delivery, please could you prepare the route the driver will take to your property entrance and ensure there is safe and unrestricted access to your room of choice so that they are able to carry out the delivery safely and quickly. Whilst our drivers do take every care whilst at your property, you may like to protect your carpets/flooring during your delivery and move any items such as ornaments that might be along the drivers path.
We use 2man delivery service up to 3rd floor. We deliver as usual.
Please note that we are unable to take away your old furniture.
TERMS AND CONDITIONS FOR SALE OF GOODS
Home Terms and Conditions
Effective Date: 20.06.2018
1.1 This website is owned and operated by Smart Line Furniture Ltd. Our company information is at the end of this document.
1.2 Please read these terms and conditions carefully. They apply when you buy any goods via this site. (There are separate terms which apply to your use of our site.) Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.
1.3 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
1.4 We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.
1.5 Where you communicate with us on behalf of a company / organisation, you promise that you have authority to act on behalf of that entity.
1.6 We may change these terms and conditions at any time. Please check them carefully as they will apply to anything you buy after the effective date shown at the top.
2. Minor variations in goods
2.1 We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance / colour / texture / finish of our goods. However, you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on our website. For example, the colour tone may differ.
2.2 You acknowledge that fabrics can vary slightly in colour and shade. Accordingly, we cannot guarantee that colour and shade of any goods will be identical to any previous order or to any sample or to the way that the goods are displayed on our website.
2.3 The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.
3. Your order
3.1 Your order is an offer to buy from us.
3.2 You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and transmitting the order to us by clicking on the “Pay Now” button. This process permits you to check and amend any mistake before making an order by using the change function and/or the internet browser back button.
3.3 You must ensure that your order and any other information you supply to us is correct and you tell us immediately if there are any changes.
3.4 We accept your offer and there is a binding legal contract when we send you a confirmation email. However, we are not obliged to supply any goods which are unavailable, even if we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.
4. Payment and price
4.1 Payment is in advance by the methods shown in the footer of our website. We are entitled not to send off the goods until we have received full payment in cleared funds.
4.2 Our prices may change from time to time. The price for the goods you order is as stated on our site at the time you send us your order. Any applicable VAT or sales tax is included in any price shown. We may change the amount of VAT charged if the VAT rate changes unless you have paid in full for the goods by the date of the rate change.
4.3 Delivery costs are charged extra at the rate shown on our site at the time you place your order. These will depend on the delivery method chosen. NB Our charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.
4.4 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it off. If we do, then you can decide if you want to order the item at the right price but, if you do not, we will provide a full refund of any payments already made.
4.5 You must contact us immediately with full details if you dispute any payment.
4.6 If any amount due to us is unpaid, or unjustifiably charged back, we may cancel this agreement on written notice (including email).
5. Discount codes
5.1 We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.
5.2 We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
6. Right to cancel (“cooling off”)
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Suite 447-448, Houldsworth Mill, Houldsworth Street, Stockport, SK5 6DA, UK) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
7.1 Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.
7.2 Delivery is only to the countries we specify and is otherwise subject to any restrictions on our delivery page. We reserve the right to cancel any order from a country to which we do not deliver (even if there is a binding contract).
7.3 Unless otherwise stated, delivery dates given on our website are estimates only. If you are a Consumer, we have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay. If you are not a Consumer, we have no liability for any losses arising from delay in delivery.
7.4 If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery.
7.5 This paragraph applies only if you are not a Consumer:
You must inspect all goods immediately on receipt and you must notify us in writing of any damage to the goods within three working days of delivery and within ten working days you must give notice in writing in detail of any ground on which you allege that the goods are not in accordance with this agreement. If you fail to give such notice, the goods shall be conclusively presumed to be in all respects in accordance with this agreement and free from any defect which would be apparent on reasonable examination of the goods and you shall be deemed to have accepted the goods accordingly.
8. Risk and ownership
You become owner of the goods after the later of delivery of the goods and payment of the price plus delivery charges. Until that happens, you hold the goods on our behalf. If you are not a Consumer, you must identify the goods as ours and keep them separate from your other goods until ownership passes.
9.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
9.2 The following clauses apply only if you are a Consumer:
a). We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:
there is no breach of a legal duty owed to you by us or by any of our employees or agents;
such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
such loss or damage is caused by you, for example by not complying with this agreement; or
such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).
b). You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
9.3 The following clauses apply only if you are not a Consumer:
a). Our total aggregate liability of any kind (including for our own negligence) is limited to the price paid for the goods.
b). In no event (including for our own negligence) will we be liable for any:
economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
loss of goodwill or reputation;
special, indirect or consequential losses; or
damage to or loss of data
(even if we have been advised of the possibility of such losses).
c). You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement. d). To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement. e). This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.
10. Events outside our control
10.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.
You acknowledge and agree that we may process your personal information in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.
12. English law
12.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom. You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/.
We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.
14.1 If you have any complaints, please contact us via the contact details shown below.
14.2 The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/. We do not intend to participate in dispute settlement proceedings before a dispute resolution body.
15. Company information
15.1 Company name: Smart Line Furniture Ltd
15.2 Trading names: “SLF24.co.uk”, “Smart Line Furniture”
15.3 Country of incorporation: England and Wales.
15.4 Registered number: 07226182
15.5 Registered office and trading address: Suite 447-448, Houldsworth Mill, Houldsworth Street, Stockport, SK5 6DA, UK
15.6 Other contact information: See our website.
15.7 VAT number: GB 998473051
Privacy and Cookies Policy
Home Privacy and Cookies Policy
Effective Date: 20.06.2018
1. Who are we?
1.1 We are Smart Line Furniture Ltd trading as “SLF24.co.uk” and “Smart Line Furniture”. For privacy queries, you can contact us at [email protected] Other contact details are on our website.
2. What’s the point of this policy?
2.1 It tells you what to expect when we collect your personal information via our website. Please only use our service if you are completely happy with this policy.
2.2 Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.
3. Might the policy change?
3.1 Yes. Please check whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date.
4. What do we collect?
4.1 Information which you upload to our service or otherwise give us such as your name and contact details.
4.2 Limited billing information sent to us by our payment provider for verification purposes e.g., your name, email address and billing / delivery addresses.
4.3 Automated information such as the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions.
5. What’s our reason / legal basis for collecting the information?
5.1 Because it’s necessary to provide you with our goods under our contract with you. We may use it for other purposes (such as email marketing) if you consent. In the case of other data such as automated information collected when you browse our site, we use this to manage and improve our service in accordance with our “legitimate interests”.
6. What about cookies?
6.2 Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Session cookies are temporary cookies that remain in the cookie file of your browser only until your browser is closed. They allow websites to link your actions during a browser session. Persistent cookies stay in the cookie file of your browser for longer (how long will depend on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete cookies already stored on your device, visit: www.allaboutcookies.org.
6.3 The following kinds of cookies may be used on this website:
a).Session cookies: These are essential for our service and enable us to keep track of your movement from page to page and store your selections so you do not get asked repeatedly for the same information. They allow you to proceed through many pages of the site quickly and easily without having to authenticate or reprocess each new area you visit. For example, a session cookie remembers your shopping cart selection so you will have the items you selected when you are ready to check out.
b). Google cookies:Persistent cookies (up to four years we believe) are set in connection with the following Google services on our site and these cookies may involve certain information (such as your IP address and web address of the page you’re visiting) being sent to Google:
c). Social media cookies: We may use various social media sharing and other features including from: Facebook, Twitter, Google Plus, LinkedIn, Pinterest, Instagram. YouTube. These features may involve the relevant companies using cookies or linking your visit with cookies previously placed by them on your computer in order for them to collect information relating to your visit to our website or your interaction with their services or otherwise. Click the links shown above for further information including how to opt out where this is possible.
d). Facebook advertising cookies / “Facebook pixel”: Facebook places third party persistent cookies to enable the display of interest-based ads (i.e. relating to your visit to our site) when you’re on Facebook and to provide measurement services relating to your activity. Click here for more information including how to opt out.
e). Cookie-warning cookie: This cookie takes note of whether you are happy to accept cookies on this website based on your response to the message which appeared when you first visited the website. This persistent cookie will remember your preference for up to 30 days.
7. What do we do with personal information?
7.1 Provide our service, e.g. send service messages, process payments, fulfil orders.
7.2 Send you marketing messages, if you have given permission. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.
7.3 Use it to recognise you when you visit or return to our service to track anonymised traffic and usage patterns, prevent or detect fraud or abuses and help us improve our service.
8. How long do we keep it?
8.1 We will generally keep your information for up to six years after your account is closed - for tax reasons and/or to help deal with any disputes. That timeframe may vary if we are legally required to keep information for a particular period. We will keep your information which we use for marketing until you tell us to stop sending you marketing messages.
9. To whom do we send or make available your personal information?
9.1 To other people who supply us with a service, e.g. couriers (to enable delivery of goods), e-commerce platform providers, website hosts, content delivery networks and businesses which help us send communications or monitor our website.
9.2 To the police or other relevant authorities or to complainants, if we think the personal information breaches our terms and conditions, or it is necessary to protect us or others, or that a criminal offence may have been committed, or where required by law or where requested by the police or other appropriate authorities.
9.3 To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.
9.4 In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
10. What happens to your payment details?
10.1 These go direct to our payment partners. We do not receive such information except as stated above. To ensure your details are not being used without consent, our payment partners may send your personal information to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.
11. Do we send your information outside the European Union?
11.1 Your personal information which we collect is stored within the EU and is not transferred to any third countries except for the following.
11.2 Your personal information may be transferred to the US by the following companies certified under the EU-US Privacy Shield Framework, which provides certain safeguards for your personal information: Google (analytics), Facebook (analytics / advertising).
12. Your rights according to GDPR
12.1 Being the data subject, you have the following rights according to:
• art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
•art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
• art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required - to exercise the right of freedom of expression and information; - for compliance with a legal obligation; - for reasons of public interest or - for establishing, exercising or defending legal claims;
• art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as - the accuracy of the data is contested by you; - the processing is unlawful, but you refuse their erasure; - we no longer need the data, but you need it to establish, exercise or defend legal claims, or - you have lodged an objection to the processing in accordance with art. 21 GDPR;
• art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machinereadable format or to request its transmission to another controller;
• art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.
13. What rights do you have?
13.1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict or object to its use in certain circumstances or to “data portability”.
13.2 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
13.3 For more information about your rights, visit the ICO’s website: www.ico.org.uk.
We know that online shopping takes a lot of consideration and you may need reassurance when deciding whether to purchase something without having seen it. Therefore we have prepared some information that may dispel any doubts and help you make an informed decision. We aim to make our terms of sale clear, but if you have any more questions, we would be happy to help further – see our contact page for ways to get in touch.
Do you have a problem with your new furniture?
We want you to be happy with your new furniture. Should you have a problem, please contact us.
Please include the required photos and give as much detail as possible to help us resolve the issue. Thank you.
I would like to return my order - within 14 days of receiving my furniture?
We hope this will not be necessary.
You have the right to cancel this contract within 14 days. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
If you do want to return your goods, just email us within 14 days of receiving your delivery. If the goods have arrived damaged or are faulty, please see the relevant section below. If you have simply changed your mind and the goods are in perfect condition, please contact us, remembering to quote your order number and we will arrange for the collection. Please see below the details of the returns charges.
Important information: Please return the goods to us in their original condition and packaging with all accessories and packaging components. Your furniture cannot be used and cannot be assembled. If the furniture is not returned to us in a saleable condition, this will affect your refund.
I would like to return my order - over 14 days of receiving my furniture
If you simply change your mind after the term of 14 days from delivery has elapsed, you are no longer entitled to return the goods. The only exception to this is if the product is defective or faulty. In this case, please contact us and add photographs of the product defects. Our team will be able to advise you on further action.
What if a piece of furniture arrives damaged or I receive goods different from those ordered?
We do everything we can to ensure that your furniture reaches you in perfect condition. Despite that, very occasionally products may reach customers with visible defects and damage. It is important to inspect the goods immediately after they are delivered to your home. It is best to do this in the presence of the delivery team so that any possible damage can be recorded. What should you do in such a situation? Simply contact us. Our team will not leave you alone with the issue and will do everything to find a solution as soon as possible. You will need to fill in our online claims form, including photo/s of the damage/s and your order number. Any damages ideally need to be reported at time of delivery and if that isn’t possible, then within 24 hours of you receiving your order.
Important information: If the goods need to be returned to us, they must be in their original condition and packaging with all accessories and packaging components. A sofa cannot be used and cannot be returned assembled.
What if my furniture doesn’t fit in my home/room?
We ask that you check all packed measurements of the furniture before you order, as it is your responsibility to check that it will fit into your home and your room, paying particular attention to doorways/passageways/stairways and around any corners. If the delivery team are unable to deliver it safely, they will take it back, but you will incur the returns charges as specified in the cancellation and returns charges table. All dimensions are shown in the item description on the website, but if you need further clarification, please contact us.
Can I cancel an order?
Of course, you can. However due to all our upholstered furniture being made to order, this may incur cancellation or return charges. These are detailed below:
Return/cancellation charge amount
Before you receive your furniture
7 days cooling off period (from when you place your order)
At any point within 7 days after placing your order you may cancel, simply by emailing us. We will then confirm back by email and you will receive a full refund.
No charges. You will receive a full refund of your order including delivery charges.
8 days and over from when you placed your order
After 7 days have elapsed after you have placed your order, you can still cancel but you will incur a cancellation charge
You will receive a refund of your order including delivery charges, but minus the late cancellation charge (up to £99 per item – see charge breakdown table for more details).
After you receive your furniture
Doesn’t fit in your house
We provide all packed dimensions for you to check your new furniture can fit both inside your property and into your room, before you order, so this shouldn’t be a problem. It is your responsibility to ensure our team can deliver it safely.
You will receive a refund of your order including delivery charges, but minus the returns charge (up to £149 per item – see charge breakdown table for more details).
Where possible you should make the delivery team aware of this at point of delivery
Please fill in our online claim form and our dedicated claims department will resolve this for you.
Your furniture has a 12 month warranty, so at any point you notice a fault this must be reported to us.
Please fill in our online claim form and our dedicated claims department will resolve this for you.
Change of mind (up to 14 days after your furniture is delivered)
If you simply don’t like it or it doesn’t suit your interior. Please note, this must be returned in perfect condition and in the original packaging.
You will receive a refund of your order including delivery charges, but minus the returns charge (up to £149 per item – see charge breakdown table for more details).
Please note all cancellations can only be processed once we have received a notification by email.
Return / cancellation charges
If the product is returned due to a fault at our end, e.g. a defective product or one not in accordance with your order, then you will not be charged additionally for returning the goods. You have a 7 day cooling off period after you place your order, where if want to cancel you may do so without incurring any additional charges. However, if you wish to simply cancel your order after this time you will incur either a cancellation or returns charge, calculated per item – see tables below:
Product price Cancellation charge
£400 or more £99
Product price Return charge
£400 or more £149
Why do I have to pay a cancellation/return charge?
All our upholstered furniture is made to your specific order, in our own factory in Europe - we don’t hold any stock. Therefore we ask you to think very carefully before ordering to make sure your choice is right for you and the space in your home. Once we have made it especially for you we can’t sell it to anyone else. This is why we have a structured refund and return policy to reflect this. Please refer to our cancellation/return charge tables for further details.
Within what time frame will I receive my refund?
Depending on the payment method you have used, your money for the returned product will be refunded to you in the same way. If you have used a credit card, we will transfer the money to your credit card. If you have used the PayPal payment method, the funds will be returned to your PayPal account. Once we have processed this we will email you a confirmation.The refund should appear in your account within around 5-7 working days.
Do I have the option to change my order once it has already been placed?
Unfortunately, there is no such option. This is because all our furniture is made to order, so as soon as you place your order, this goes straight into our production system and cannot be changed. For orders placed within 7 days of you changing your mind, this can be cancelled without any additional charges and then you can re-order your new choice. After placing an order, we can only change your contact information and delivery address. In case of any questions, please contact us.
Can I return my mattress?
For hygiene reasons a mattress can only be returned if it’s still in its original sealed packaging. Once the packaging has been opened you will no longer be able to return it. This does not affect your statutory rights.
Smart Line Furniture LTD
447-448, Houldsworth Mill, Houldsworth Street, Stockport , SK5 6DA