What the seller has to say
« Welcome to the home of Kinder Valley. We are an independent company which specialise in Pregnancy, Baby and Toddler products for all nurseries and homes. With over 30 years experience in nursery products we have an amazing team of designers and manufacturers who are dedicated to producing the highest quality products at the best price. We are constantly exploring the newest trends and producing new products which help aid parents and babies in the most important years of their growth. Our range includes Moses Baskets, Moses Basket Stands, Cots, Cotbeds, Toddler Beds, Nursing Pillows and many more. All our products are designed in the UK, local to Birmingham. We have rigorous testing procedures on all our products to ensure they conform to British Standards, one of the highest standards in the world. We want to keep you and your baby safe and well so please ensure you read our instruction manuals as this has the best advice we can give for using our products safely and securely. »
Chris Coughlan, Sales and Marketing Associatae
Free standard UK mainland delivery
Free standard delivery is available on all orders to UK Mainland. If placed before 12pm it will be dispatched the same day. Standard delivery is typically 3-5 days.
Please note if your order is placed during the weekend or a bank holiday we will not be able to process your order until the next working day.
Kinder Valley is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Kinder Valley may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 August 2013.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The above information is subject to constant review and is liable to change.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you change your mind
You have 30 days to change your mind. The product must not be used, be in good condition, and in its original packaging. Don't forget that the return costs will be at your charge. Once the merchant receives your parcel, you will be refunded within 14 days.
How to return a product?
It's easy! contact the seller from "My orders", who will send you the return instructions.
Additional return conditions
We are happy to refund or exchange any product purchased via the website returned within 28 days of purchase* (excluding delivery charges). Sales items can be returned for a refund or exchange within 14 days of purchase (excluding delivery charges). Please fill in the below form to begin your return, exchange or spare parts claim with us. If your item is faulty or damaged, you must attach images of the product in order for us to issue a return/exchange. *This does not affect your rights if the product is faulty or misdescribed. All items are returned at your own cost and must be returned with all parts and packaging. Warranty Periods Moses Baskets - 6 Months Stands - 12 Months Furniture - 12 Months Mattresses - 6 Months Nursing Pillow/Maternity Pillow - 6 Months Bedding - 6 Months Textile Accessories - 3 Months Warranty Terms and Conditions You must provide proof of purchase. If you do not have proof of purchase we cannot issue any refunds or exchanges. Visible surface damage (such as scratches, tears and nicks on furniture or stains, marks or rips on textile products) are not covered under our manufactures warranty unless reported within 14 days of purchase. Please ensure you check your product on receipt. All items are returned at your own cost and must be returned with all parts and packaging. The warranty is void if Kinder Valley determines the product damage was caused by abuse, negligence, accident or if used for purposes other than those intended, such as commercial use. Any item being replaced as a result of a warranty claim is subject to inspection and may not be eligible for exchange if the item shows signs of but not limited to pet damage, excessive wear and tear or excessive stains. Should your product become defective during the warranty period please email our customer service team. You should provide us with the item SKU (which can be found on your proof of purchase or the item page on this website) images of the damage to your product, description what you deem to be the fault and proof of purchase.