The seller is located at Lindenstrasse 16, Baar, Switzerland

What the seller has to say

« Your designer furniture is just one click away! At Beliani, we aim to bring to you all the most modern designs at affordable prices, as well as providing a pleasurable shopping experience, without the fuss! »

Detailed terms of sale
  • The shipping/return is free of charge to the greater part of the UK.

    For Northern Ireland, the Scottish Islands and part of Scotland including: the Outer Hebrides, Shetland Islands, Kilmarnock, Dundee, Aberdeen and Offshore Isles, Channel Islands, Isle of Man additional shipping fee might be applied.

    Please contact us at +44 20 3318 8222 for further information.
  • It is not often, but it can happen that the delivered products are damaged during transport even though the packaging itself does not appear to be damaged. For all eventualities, please proceed as follows:
    - If the packaging is damaged, it is vitally important that all items are checked for damages in the presence of the vehicle driver. After the goods have been inspected, please make a note of the damages on the damage report.
    - If the packaging is not damaged and the driver does not want to wait until you have unpacked and inspected all of the products, it is imperative that you take the precaution of adding the following beside your signature on the damage report: "Damaged". You then have 24 hours to inspect the goods and to report any damages to us immediately. Under no circumstances should you sign that you have received the goods in perfect condition before you have inspected the contents
    - It is essential that the damage report is signed by both yourself and the driver.
  • Product price including VAT.
  • At Beliani we recognize that privacy is important. This Privacy Policy applies to all of the products, services and websites offered by Beliani or its subsidiaries or affiliated companies; collectively, Beliani ’s “services.” In addition, where more detailed information is needed to explain our privacy practices, we post supplementary privacy notices to describe how particular services process personal information.

    Beliani adheres to the US Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement

    Information we collect and how we use it
    We offer a number of services that do not require you to register for an account or provide any personal information to us. In order to provide our full range of services, we may collect the following types of information:

    • Information you provide – When you sign up for a Beliani Account or other Beliani service or promotion that requires registration, we ask you for personal information (such as your name, email address and an account password). For certain services we also request credit card or other payment account information which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other Beliani services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.

    • Cookies – When you visit Beliani, we send one or more cookies – a small file containing a string of characters – to your computer or other device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences, improving shopping results and tracking user trends, such as how people shop. We may set one or more cookies in your browser when you visit a website.

    • Log information – When you access Beliani services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

    • User communications – When you send email or other communications to Beliani , we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

    • Affiliated Beliani Services on other sites – We offer some of our services on or through other web sites. Personal information that you provide to those sites may be sent to Beliani in order to deliver the service. We process such information under this Privacy Policy. The affiliated sites through which our services are offered may have different privacy practices and we encourage you to read their privacy policies.

    • Gadgets – Beliani may make available third party applications through its services. The information collected by Beliani when you enable a gadget or other application is processed under this Privacy Policy. Information collected by the application or gadget provider is governed by their privacy policies.

    • Location data – Beliani offers location-enabled services. If you use those services, Beliani may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID).

    • Links – Beliani may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our shopping technology, customized content and advertising.

    Beliani only processes personal information for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific services. In addition to the above, such purposes include:

    • Providing our services, including the display of customized content and advertising;

    • Auditing, research and analysis in order to maintain, protect and improve our services;

    • Ensuring the technical functioning of our network;

    • Protecting the rights or property of Beliani or our users; and

    • Developing new services.

    Beliani processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party.
  • If you change your mind
    You have 14 days to change your mind. The product must not be used, be in good condition, and in its original packaging. Don't forget that the return costs will be at your charge. Once the merchant receives your parcel, you will be refunded within 14 days.

    How to return a product?
    It's easy! contact the seller from "My orders", who will send you the return instructions.

    Additional return conditions
    The returns are free in the first 14 days.

    Finally, you can enjoy online shopping to the fullest. We provide free shipping and return at no cost on all orders (UK Mainland), no strings attached. Just pick your favourite items, place an order and we will deliver them straight to your home for free. You have changed your mind or you are not fully satisfied with your purchase? No worries, you have a right to return your order, also at no cost. We will organize a free pick-up and grant you a full refund.

    Q&A on returns and refunds:

    Who covers the delivery costs in the event of additional transportation costs?
    The Customer

    Who covers the costs of the delivery of the returned product (UK Mainland) within the first 14 days?

    Who covers the costs of the delivery of the returned product within the next 15 - 365 days?
    The Customer

    How should the product be returned?
    Undamaged, packed in boxes, and ready for transport / prepared at the curb side.

    What to do when you do not have the original package?
    The customer needs to organize an alternative packaging and pack everything well protecting the product form eventual transportation damages.

    Large dimension deliveries:
    Beliani will collect the product within 14 days from the date of confirmation of packing the product by the shipping company.

    Parcel deliveries (small products):
    Beliani will collect the product within 14 days from the date of confirmation of packing the product by the shipping company.

    We do not refund:
    –additionally payed services (e.g. assembly, express delivery etc.)
    –payment costs.

    Excluded from returns:
    We shall accept hygiene articles (bed linen, pillows and blankets, toweling, mattresses, mattresses covers etc.) in their unopened original packaging only.

    When will the customer be refunded?
    If the return period is 14 days, then the customer will receive a refund within the period of 14 days from receiving the return to our warehouse according to the selected payment method.

    If the return period is 15-365 days, the customer will receive a refund within the period of 14 days from receiving the return to our warehouse.
  • Beliani (UK) GmbH
    Lindenstrasse 16
    6341 Baar

    E-Mail address: [email protected]
    Phone: +44 20 3318 8222

    We're available from Monday to Friday, between 7AM and 6PM and on Saturday, between 7AM and 5PM.