The seller is located at West Bromwich, country.CH

75%
positive reviews
over the last 90 days

What the seller has to say

« Beliani is a Swiss online company and one of the fastest growing online stores with high-end furniture at affordable price. You can find here garden furniture, dining tables, jacuzzi, beds, sofas, chairs, lamps, you name it. Our products are shipped from the warehouse straight to the customer house. We sell exclusively through our online shop. No unnecessary third parties involved to reduce the cost to bare minimum. This, in turn, allows us to offer high-quality products at attractive prices. »

Customer reviews (67)
Profile Image Joseph.K109 0 reviews given 0 upvotes
Bought on 23/06/2020 Published on 08/07/2020

Very unhappy with the seller. Item ordered at the end of June. All good. Eagerly awaiting the delivery, but then 2 weeks later the seller finally bothers to inform me that the item was out of stock all along. Would not recommend. Read more
Profile Image Rebecca.B147 2 reviews given 0 upvotes
Bought on 08/06/2020 Published on 02/07/2020

Arrived on time, well packed and friendly delivery drivers. Read more
Profile Image Toni.L59 4 reviews given 0 upvotes
Bought on 06/06/2020 Published on 23/06/2020

Excellent product, really sturdy Read more
Profile Image Sabrina.C774 4 reviews given 0 upvotes
Bought on 01/06/2020 Published on 18/06/2020

Excellent product Read more
Profile Image Kate.V6 2 reviews given 0 upvotes
Bought on 25/04/2020 Published on 15/06/2020

Good service - nice product but little overpriced Read more
Profile Image Abigail.B13 2 reviews given 0 upvotes
Bought on 09/05/2020 Published on 11/06/2020

Great product, had a bit if difficulty following the instructions, as what piece was what. Once put together, perfect Read more
Profile Image marco-bo11 2 reviews given 0 upvotes
Bought on 21/05/2020 Published on 09/06/2020

Seller described the items properly as I received exactly what expected. I cannot fail either the product or the company. Read more
Profile Image Dylan.F86 2 reviews given 0 upvotes
Bought on 10/05/2020 Published on 05/06/2020

I am very happy with the seller. Read more
Profile Image John.S701 1 reviews given 0 upvotes
Bought on 10/05/2020 Published on 04/06/2020

Ordering and delivery was all very simple and easy as was the assembly Read more
Profile Image Julie .M 1 reviews given 0 upvotes
Bought on 21/05/2020 Published on 04/06/2020

Looks like they have sent a faulty return straight back out Read more
Seller's reply
Dear Julie, Thank you for your honest feedback, we're truly sorry to hear that you feel this way. It is our understanding that you have been in touch with our CS department and you have been offered a variety of solutions, we are positive this matter will be resolved promptly to your satisfaction.
Detailed terms of sale
  • The shipping/return is free of charge to Mainland UK only.

    For Northern Ireland, the Scottish Islands and Scottish Highlands (the Outer Hebrides, Shetland Islands) and Offshore Isles, Channel Islands, Isle of Man additional shipping fee might be applied.

    Please contact us at +44 20 3318 8222 for further information.
  • It is not often, but it can happen that the delivered products are damaged during transport even though the packaging itself does not appear to be damaged. For all eventualities, please proceed as follows:
    - If the packaging is damaged, it is vitally important that all items are checked for damages in the presence of the vehicle driver. After the goods have been inspected, please make a note of the damages on the damage report.
    - If the packaging is not damaged and the driver does not want to wait until you have unpacked and inspected all of the products, it is imperative that you take the precaution of adding the following beside your signature on the damage report: "Damaged". You then have 24 hours to inspect the goods and to report any damages to us immediately. Under no circumstances should you sign that you have received the goods in perfect condition before you have inspected the contents
    - It is essential that the damage report is signed by both yourself and the driver.
  • Product price including VAT.
  • Returns and refunds

    The returns are free in the first 14 days.

    Finally, you can enjoy online shopping to the fullest. We provide free shipping and return at no cost on all orders (UK Mainland), no strings attached. Just pick your favourite items, place an order and we will deliver them straight to your home for free. You have changed your mind or you are not fully satisfied with your purchase? No worries, you have a right to return your order, also at no cost. We will organize a free pick-up and grant you a full refund.


    Q&A on returns and refunds:

    Who covers the delivery costs in the event of additional transportation costs?
    The Customer

    Who covers the costs of the delivery of the returned product (UK Mainland) within the first 14 days?
    Beliani

    Who covers the costs of the delivery of the returned product within the next 15 - 365 days?
    The Customer

    How should the product be returned?
    Undamaged, packed in boxes, and ready for transport / prepared at the curb side.

    What to do when you do not have the original package?
    The customer needs to organize an alternative packaging and pack everything well protecting the product form eventual transportation damages.

    Large dimension deliveries:
    Beliani will collect the product within 14 days from the date of confirmation of packing the product by the shipping company.

    Parcel deliveries (small products):
    Beliani will collect the product within 14 days from the date of confirmation of packing the product by the shipping company.


    We do not refund:
    –additionally payed services (e.g. assembly, express delivery etc.)
    –payment costs.


    Excluded from returns:
    We shall accept hygiene articles (bed linen, pillows and blankets, toweling, mattresses, mattresses covers etc.) in their unopened original packaging only.

    When will the customer be refunded?
    If the return period is 14 days, then the customer will receive a refund within the period of 14 days from receiving the return to our warehouse according to the selected payment method.

    If the return period is 15-365 days, the customer will receive a refund within the period of 14 days from receiving the return to our warehouse.

  • Beliani (UK) GmbH
    Lindenstrasse 16
    6341 Baar
    Switzerland