The seller is located at West Bromwich, country.CH

100%
positive reviews
over the last 90 days

What the seller has to say

« Beliani is a Swiss online company and one of the fastest growing online stores with high-end furniture at affordable price. You can find here garden furniture, dining tables, jacuzzi, beds, sofas, chairs, lamps, you name it. Our products are shipped from the warehouse straight to the customer house. We sell exclusively through our online shop. No unnecessary third parties involved to reduce the cost to bare minimum. This, in turn, allows us to offer high-quality products at attractive prices. »

Customer reviews (24)
Profile Image Susan.B199 2 reviews given 0 upvotes
Bought on 24/03/2020 Published on 27/03/2020

Great service and great product. Read more
Profile Image Gary.C131 1 reviews given 0 upvotes
Bought on 08/03/2020 Published on 16/03/2020

Seller is okay although more information on what day it is coming instead of a 3 day window would be helpful Read more
Profile Image Jude.H 1 reviews given 0 upvotes
Bought on 13/01/2020 Published on 29/01/2020

Product arrived within the specified time. Packed well. Read more
Profile Image Jo.A16 2 reviews given 0 upvotes
Bought on 30/12/2019 Published on 15/01/2020

Profile Image Ronald.S64 1 reviews given 0 upvotes
Bought on 05/12/2019 Published on 26/12/2019

This chair was easy to assemble. All component part were wrapped individually and available. It is comfortable, looks very good and operates as described. Already had one snooze when feeling tired. Cannot give five-star as not sure how long it will last and the box it was delivered in was late and damaged. It was luck that all parts were in the box and the chair was not damaged. More robust packaging is needed for a product of this size and distance to travel. Read more
Profile Image Karen .R 1 reviews given 0 upvotes
Bought on 26/11/2019 Published on 15/12/2019

Very efficient and fast delivery very happy Read more
Profile Image Alice.T59 4 reviews given 0 upvotes
Bought on 09/11/2019 Published on 21/11/2019

Really nice product, good quality. Read more
Profile Image Louise.L37 1 reviews given 0 upvotes
Bought on 01/07/2019 Published on 16/07/2019

Terrible terrible terrible terrible seller Read more
Seller's reply
Dear Lousie, Thank you for your feedback. We are sorry that you feel this way. I checked your order and I can see that the actual issue was with the carrier company who unfortunately lost your package. As a seller, we refunded you immediately and without any problems. Kind regards, Beliani Team
Profile Image Peter.S322 3 reviews given 0 upvotes
Bought on 05/06/2019 Published on 28/06/2019

Came with left hand side back rail split arm rest not connected due to split.Rang up customer services sent photos of the damaged chair.They where very helpful and apologized.Had a replacement the next day first class service Read more
Profile Image Veronica.W4 1 reviews given 0 upvotes
Bought on 14/05/2019 Published on 06/06/2019

I would have preferred a faster delivery service - but all fine when it did arrive Read more
Detailed terms of sale
  • Free shipping in UK mainland
  • It is not often, but it can happen that the delivered products are damaged during transport even though the packaging itself does not appear to be damaged. For all eventualities, please proceed as follows:
    - If the packaging is damaged, it is vitally important that all items are checked for damages in the presence of the vehicle driver. After the goods have been inspected, please make a note of the damages on the damage report.
    - If the packaging is not damaged and the driver does not want to wait until you have unpacked and inspected all of the products, it is imperative that you take the precaution of adding the following beside your signature on the damage report: "Damaged". You then have 24 hours to inspect the goods and to report any damages to us immediately. Under no circumstances should you sign that you have received the goods in perfect condition before you have inspected the contents
    - It is essential that the damage report is signed by both yourself and the driver.
  • Product price including VAT.
  • Returns and refunds

    The returns are free in the first 14 days.

    Finally, you can enjoy online shopping to the fullest. We provide free shipping and return at no cost on all orders (UK Mainland), no strings attached. Just pick your favourite items, place an order and we will deliver them straight to your home for free. You have changed your mind or you are not fully satisfied with your purchase? No worries, you have a right to return your order, also at no cost. We will organize a free pick-up and grant you a full refund.


    Q&A on returns and refunds:

    Who covers the delivery costs in the event of additional transportation costs?
    The Customer

    Who covers the costs of the delivery of the returned product (UK Mainland) within the first 14 days?
    Beliani

    Who covers the costs of the delivery of the returned product within the next 15 - 365 days?
    The Customer

    How should the product be returned?
    Undamaged, packed in boxes, and ready for transport / prepared at the curb side.

    What to do when you do not have the original package?
    The customer needs to organize an alternative packaging and pack everything well protecting the product form eventual transportation damages.

    Large dimension deliveries:
    Beliani will collect the product within 14 days from the date of confirmation of packing the product by the shipping company.

    Parcel deliveries (small products):
    Beliani will collect the product within 14 days from the date of confirmation of packing the product by the shipping company.


    We do not refund:
    –additionally payed services (e.g. assembly, express delivery etc.)
    –payment costs.


    Excluded from returns:
    We shall accept hygiene articles (bed linen, pillows and blankets, toweling, mattresses, mattresses covers etc.) in their unopened original packaging only.

    When will the customer be refunded?
    If the return period is 14 days, then the customer will receive a refund within the period of 14 days from receiving the return to our warehouse according to the selected payment method.

    If the return period is 15-365 days, the customer will receive a refund within the period of 14 days from receiving the return to our warehouse.

  • Beliani (UK) GmbH
    Lindenstrasse 16
    6341 Baar
    Switzerland