The seller is located at West Bromwich, Switzerland

73%
positive reviews
over the last 90 days

What the seller has to say

« Beliani is a Swiss online company and one of the fastest growing online stores with high-end furniture at affordable price. You can find here garden furniture, dining tables, jacuzzi, beds, sofas, chairs, lamps, you name it. Our products are shipped from the warehouse straight to the customer house. We sell exclusively through our online shop. No unnecessary third parties involved to reduce the cost to bare minimum. This, in turn, allows us to offer high-quality products at attractive prices. »

Customer reviews (216)
Profile Image Sammy.F5 1 reviews given 0 upvotes
Bought on 17/12/2020 Published on 11/01/2021

Still not received the item!! Read more
Seller's reply
Thank you for sharing your feedback with us. We are sorry you have not received your item. Unfortunately, we are experiencing issues with the arrival of our containers in the UK, which is strictly connected to Brexit and customs clearance. Once the problem is solved, the carrier company will receive your order immediately and will deliver the goods as a high priority. Please accept our sincerest apologies for the delay and any inconvenience caused.
Profile Image Danielle.G395 1 reviews given 0 upvotes
Bought on 28/11/2020 Published on 04/01/2021

good service would use again Read more
Profile Image Danna thomasina.P 1 reviews given 0 upvotes
Bought on 18/12/2020 Published on 02/01/2021

My Item arrived broken i have contacted manomano about this and heard nothing back Read more
Seller's reply
Thank you for your feedback. We are terribly sorry it has happened. Please, check your inbox, we already messaged you. Beliani Team
Profile Image Clare.L97 1 reviews given 0 upvotes
Bought on 01/12/2020 Published on 31/12/2020

Easy purchase and couriers use also very efficient. Arrived a few days before expected but delivery company did call and agree delivery date. Read more
Profile Image Arthur.B5fd3c31dd4e16 1 reviews given 0 upvotes
Bought on 11/12/2020 Published on 28/12/2020

great pots thanks. Read more
Profile Image Lynne.S93 1 reviews given 0 upvotes
Bought on 25/11/2020 Published on 28/12/2020

Longer than delivery estimate by a quite a few days Read more
Seller's reply
Thank you for your feedback. We are terribly sorry we did not manage to deliver your order faster. Accept our apologies. We will definitely work on our delivery service to improve it! Beliani Team
Profile Image Debbie.P103 1 reviews given 0 upvotes
Bought on 10/12/2020 Published on 28/12/2020

Missing parts promised replacements but not received as yet. Read more
Profile Image Sonam.B 1 reviews given 0 upvotes
Bought on 14/12/2020 Published on 25/12/2020

Good and happy with the service. Read more
Profile Image Kevin.W96 3 reviews given 0 upvotes
Bought on 23/11/2020 Published on 23/12/2020

All good ???? Read more
Profile Image Robin.M254 2 reviews given 0 upvotes
Bought on 29/11/2020 Published on 22/12/2020

Absolutely fantastic product. Fast delivery and premium looking quality! Read more
Detailed terms of sale
  • The shipping/return is free of charge to Mainland UK only.

    For Northern Ireland, the Scottish Islands and Scottish Highlands (the Outer Hebrides, Shetland Islands) and Offshore Isles, Channel Islands, Isle of Man additional shipping fee might be applied.

    Please contact us at +44 20 3318 8222 for further information.
  • It is not often, but it can happen that the delivered products are damaged during transport even though the packaging itself does not appear to be damaged. For all eventualities, please proceed as follows:
    - If the packaging is damaged, it is vitally important that all items are checked for damages in the presence of the vehicle driver. After the goods have been inspected, please make a note of the damages on the damage report.
    - If the packaging is not damaged and the driver does not want to wait until you have unpacked and inspected all of the products, it is imperative that you take the precaution of adding the following beside your signature on the damage report: "Damaged". You then have 24 hours to inspect the goods and to report any damages to us immediately. Under no circumstances should you sign that you have received the goods in perfect condition before you have inspected the contents
    - It is essential that the damage report is signed by both yourself and the driver.
  • Product price including VAT.
  • Returns and refunds

    The returns are free in the first 14 days.

    Finally, you can enjoy online shopping to the fullest. We provide free shipping and return at no cost on all orders (UK Mainland), no strings attached. Just pick your favourite items, place an order and we will deliver them straight to your home for free. You have changed your mind or you are not fully satisfied with your purchase? No worries, you have a right to return your order, also at no cost. We will organize a free pick-up and grant you a full refund.


    Q&A on returns and refunds:

    Who covers the delivery costs in the event of additional transportation costs?
    The Customer

    Who covers the costs of the delivery of the returned product (UK Mainland) within the first 14 days?
    Beliani

    Who covers the costs of the delivery of the returned product within the next 15 - 365 days?
    The Customer

    How should the product be returned?
    Undamaged, packed in boxes, and ready for transport / prepared at the curb side.

    What to do when you do not have the original package?
    The customer needs to organize an alternative packaging and pack everything well protecting the product form eventual transportation damages.

    Large dimension deliveries:
    Beliani will collect the product within 14 days from the date of confirmation of packing the product by the shipping company.

    Parcel deliveries (small products):
    Beliani will collect the product within 14 days from the date of confirmation of packing the product by the shipping company.


    We do not refund:
    –additionally payed services (e.g. assembly, express delivery etc.)
    –payment costs.


    Excluded from returns:
    We shall accept hygiene articles (bed linen, pillows and blankets, toweling, mattresses, mattresses covers etc.) in their unopened original packaging only.

    When will the customer be refunded?
    If the return period is 14 days, then the customer will receive a refund within the period of 14 days from receiving the return to our warehouse according to the selected payment method.

    If the return period is 15-365 days, the customer will receive a refund within the period of 14 days from receiving the return to our warehouse.

  • Beliani (UK) GmbH
    Lindenstrasse 16
    6341 Baar
    Switzerland