The seller is located at , United Kingdom

82%
positive reviews

What the seller has to say

« Duotool, 30 years of Exellence »

Alistar Sellers, Director

Customer reviews (17)
Profile Image Jessica.L333 0 reviews given 0 upvotes
Bought on 06/12/2019 Published on 10/12/2019

Received my product with very little packaging around it. Considering it is a power tool and cost a lot of money I would have thought there would have been more protection around it such as an outer box, proper bubblewrap. Instead it was basically a plastic bag with a very think layer of popped bubble wrap. The box was bashed in and now am worried that the product will be faulty. I think you need to look at your packaging and appreciate that your customers have paid good money for products to be sent in adequate, safe packaging. I have tried to find an email to contact you directly rather than post a review but can't find a way of doing so which is disappointing too! Read more
Seller's reply
Hi Jessica I can assure you, your parcel left us in good order. Going by your description, it would be fair to assume the package was damaged in transit and didn't leave our store in that way. If there is any problem with tool whatsoever, contact me immediately through this message board. We're a small company that aim's to please, and keeping you guy's happy is our number one !!! Thanks again and have a great Christmas and New year. Kind regards Ros
Profile Image Anthony.P357 1 reviews given 0 upvotes
Bought on 20/07/2019 Published on 21/08/2019

Product was faulty but refund was agreed. Still waiting Read more
Profile Image James.B154 1 reviews given 0 upvotes
Bought on 30/07/2019 Published on 03/08/2019

very fast service and well packaged Read more
Profile Image Chris .Y 1 reviews given 0 upvotes
Bought on 25/05/2019 Published on 12/06/2019

Very professional Read more
Profile Image Kevin.P238 1 reviews given 0 upvotes
Bought on 25/04/2019 Published on 25/05/2019

Great Price I found and including case will use Duotool again and again Read more
Profile Image Kristian.K7 0 reviews given 0 upvotes
Bought on 12/04/2019 Published on 24/04/2019

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Seller's reply
Unfortunately, the item Kristian ordered had been discontinued by Makita UK and was no longer available. I hope this reply makes more sense than his rating.
Profile Image green.vo 3 reviews given 0 upvotes
Bought on 07/04/2019 Published on 18/04/2019

Fast and efficient Read more
Profile Image Geoffrey.G17 10 reviews given 0 upvotes
Bought on 04/04/2019 Published on 10/04/2019

Very Happy great purchase great price , good quality product , thank you . Read more
Profile Image Paul.G224 1 reviews given 0 upvotes
Bought on 19/03/2019 Published on 02/04/2019

Very quick dispatch Read more
Profile Image Gerard.S223 1 reviews given 0 upvotes
Bought on 24/03/2019 Published on 26/03/2019

They could send out new goods and not something that looks like it fell off a car boot sale bench. Read more
Seller's reply
Hi Gerry Apologies again for the damaged charger. I hope your happy with your replacement. Kind regards Duotool
Detailed terms of sale
  • The delivery charge will be £5.45 for UK mainland orders under £50
    Free UK mainland over £50

    Northern Ireland: £11.95
    Channel Islands: £14.95
  • Orders will be dispatched using DPD, on occasion the need may arise for an alternate carrier to be used.
  • Product price including VAT
  • You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
  • Esslemont Industrial Estate
    Ellon
    AB41 8NW
    United Kingdom