What the seller has to say
« Vivense presents a unique experience to create more beautiful homes through interior design service and a well-curated product selection. Inspirational, innovative and professional at the same time. Vivense envisions a more beautiful future while respecting to heritage, environment and humanity. Vivense offers a great selection of home products through its e-commerce platform and many showrooms. On the other hand, Vivense has an exclusive collection with exceptional products, verified for quality and design, manufactured with honest materials and great attention to detail. We craft honest materials into beautiful products with great care, whether oak, seagrass, brass or velvet, whether carved, sprung, painted or woven. They gather stories around them in the spaces they live, of thoughtful corners, hide and seek, lamplit laughter, friends and family. »
1.1 - The buyer has the right of cancellation within 30 days of delivery, except where a product has been made to order and is without fault.
1.2 - The buyer must give written notice to us by e-mail giving details of the products ordered and the reason for cancellation or return.
1.3 - We may request images of goods you have received to have a picture taken of any defect or damage you are referring to in your returned request. This is to help us assess the situation and help us to help you in the best way.
1.4 - Once we have been notified of the cancelling of the contract, we will refund the buyer within 30 days for any sum that has been paid by or debited from the buyer for the product upon the product's return to us.
1.5 - The products cannot be used and must be in the exact condition as they were delivered, including packaging. The buyer is ultimately responsible for returning the products to us at the buyer's own cost before a refund is issued. If the products are returned in a different, used or damaged state to that of when they were delivered then a full refund will not be given. Only upon acceptance by us of the returned goods will a refund take place.
1.6 - If our goods are faulty then we will arrange a collection and replacement free of charge.
1.7 - If products are not returned in the original packaging, then we reserve the right to enforce a repackaging fee of 10% of the order value up to £100 per order is applicable.
1.8 - Your rights to return goods are protected under the EU Distance Selling Directive.
1.9 - We reserve the right to cancel any contracts between you and us if we so desire and for whatever reason.
1.10 - You have the right to cancel your order at any time prior to dispatch of your goods without incurring any charges (you will be emailed confirmation when your items are dispatched), however, if you cancel your order once your goods are dispatched and in transit, you will be liable to the return charge of £9.9 as this is the cost of bringing the goods back to our warehouse. If an item has been delivered then you are still liable to a £9.9 return charge for us to collect your goods for return. You will be refunded the value of the items you purchased minus the cost of any delivery service; this is non-refundable in the event of an order cancellation/return as it is a fulfilled service that is independent of the product that you ordered.
Despatch time: 2-3 days
The surcharge is 12.9 for all regions except UK mainland.
If you change your mind
You have 30 days to change your mind. The product must not be used, be in good condition, and in its original packaging. Don't forget that the return costs will be at your charge. Once the merchant receives your parcel, you will be refunded within 2 days.
How to return a product?
It's easy! contact the seller from "My orders", who will send you the return instructions.