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The seller is located at Düsseldorf, Germany

What the seller has to say

At EMKE, our goal is to become Germany's leading bathroom and sanitary brand with high-quality products and services. EMKE's aim is to offer the best bathroom and sanitary products online worldwide, ensuring safety, high quality, easy installation and cost-effectiveness, resulting in lasting customer satisfaction. Over the years, our products have successfully served more than 5 million customers worldwide, and our commitment to quality, customer service and operational excellence remains unchanged. EMKE will continue to offer its customers additional high-quality bathroom products in the future.

Detailed terms of sale

If you change your mind
You have 15 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Dear customers,

Greetings from EMKE. Please contact us before returning any product. We guarantee to process your return request promptly.

To facilitate returns, please state the reason for the return. If you have any further questions, please do not hesitate to contact us.

Please note that we do not accept used products as they are not intended for resale.

If there are any quality problems, we promise to refund or send new packages.

EMKE
LoknStore-Shurgard G0902
6 Churchbridge
B69 2AP Oldbury
West Midlands
GB
Phone: 44 7563245535

Our return policy is as follows. If you wish to return the item yourself, we will not be responsible for any costs. If you require a prepaid return label or would like to arrange a collection, please contact us.
How can I contact you?
Go to My Orders and click on Get Help to contact us.

Refund instructions:
We will issue a refund once we receive your returned package in a saleable condition.

We thank you for your understanding. If you have any further questions, please do not hesitate to contact us.

Yours sincerely
Emke

DSA informatio
The DIY, home and garden specialist

The DIY, home and garden specialist

Reliable delivery

Reliable delivery

Payment in 3x or up to 30 days free of charge

Payment in 3x or up to 30 days free of charge

More than 7 million individual and professional customers

More than 7 million individual and professional customers