EMKE

If you change your mind
You have 30 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Cancellation Policy of EMKE (UK) LIMITED

Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise your right of withdrawal, you must inform us:

EMKE GmbH
Wiesenstr. 70 Bauteil B
40549 Düsseldorf
Germany

Customer Service (UK）: +44 7563 245535
Headquarters (Germany ): +49 (0)211 8694 2282
Email (After-Sales ): kundenservice@emke-online.de

of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, telephone, or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online on the marketplace's website. Log in and go to "Orders," "My Purchases," "My Orders," or similar. Select the item for which you wish to withdraw from the purchase. Click on the appropriately designated button ("Withdraw from contract" or similar). If you use this online option, we will communicate to you an acknowledgment of receipt of such a withdrawal on a durable medium (e.g., by e-mail) without delay, including information on the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form
(If you want to withdraw from the contract, please complete and return this form.)

To:
EMKE GmbH
Wiesenstr. 70 Bauteil B
40549 Düsseldorf
Germany
Customer Service (UK）: +44 7563 245535
Headquarters (Germany ): +49 (0)211 8694 2282
Email (After-Sales ): kundenservice@emke-online.de

Address for merchandise returns only:
EMKE
LoknStore-Shurgard G0902
6 Churchbridge
B69 2AP Oldbury
West Midlands
United Kingdom

Customer Service (UK）: +44 7563 245535
Headquarters (Germany ): +49 (0)211 8694 2282
Email (After-Sales ): kundenservice@emke-online.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

* Delete as appropriate.

Service Provider Name: EMKE GmbH Legal Form: GmbH (German limited liability company) Service Provider Business Address: Wiesenstr. 70 Bauteil B, 40549 Düsseldorf / Germany Contact Details Telephone - Customer Service (UK): +44 7563 245535 Telephone - Head Office (Germany): +49 (0)211 8694 2282 Email: kundenservice@emke-online.de Commercial Register Registration Court: Amtsgericht Düsseldorf Registration Number: HRB 85691 EU VAT Number (pursuant to Art. 27a of the German Value Added Tax Act): DE310962951 Additional Information We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. The seller has committed to offering only products and services that comply with applicable European Union regulations (self-certification pursuant to Article 30(1)(e) of the Digital Services Act - DSA).