What the seller has to say
« Shedstore is a leading UK online retailer of sheds, greenhouses, summerhouses, playhouses, fencing and many other associated garden products. With over 18 years of online trading experience and innovation behind us, our company remains firmly at the forefront of the UK garden building industry. »
Free delivery to Mainland UK
Charges apply to the below postal code areas:
We also have to allow an additional 5 working days to these areas.
£0.00 - CA, DH, DL, NE, SR, and TS.
£9.99 - CF, LD and NP.
£19.99 - DG, EH, FK, G, KA, KY, LL, ML, PL, SA, SY, TD, TQ and TR.
£49.99 - AB, DD, IV, KW, PA, PH.
Our aim is to fulfil all orders as quickly as possible, using prompt and efficient delivery methods, while offering a free UK mainland delivery service* where possible. To achieve this, deliveries are usually made direct from the manufacturer, either using their carrier or an independent courier service.
Pick A Day Delivery
Providing the best possible service for our customers is vitally important to us, we’re always looking at new ways to enhance your shopping experience. To improve our current pick-a-day service we’ll now be offering a superb 48 hour delivery** service! Your shed, fence panels or garden storage box could be with you in just two short days!
We can only deliver to registered residential or commercial addresses. Therefore, we cannot deliver to an unsecured allotment, car park, waste ground etc. - The basic "rule of thumb" we work to is: if a Royal Mail postman delivers to the address, it is likely that we will too.
Our delivery services vary depending on the product, manufacturer and seasonal demand.
To find the average delivery period for any individual product, please visit the relevant product page. All product pages contain an "Anticipated Delivery" entry, which states the manufacturer's current estimated delivery period in working days. The timescales given reflect the current delivery target period offered throughout the majority of the UK mainland, however deliveries can occur slightly sooner or later than stated due to transport logistics. For example, deliveries to central, highly populated areas are more likely to be serviced regularly thus taking less time than distant locations such as North Scotland, West Wales or South-West England.
Please refer to the "delivery" tab on the product detail page for more specific delivery information.
On some ranges of products there is an option called 'pick a day' which allows customers to pick a specific date for delivery. When customers either do not select or are unable to select the 'pick'a day' option for delivery, they are notified of an exact delivery date by the delivering party, usually by telephone two to three days prior to the proposed delivery date. If the date offered is not convenient, customers can request a re-schedule with no additional charge. Deliveries are typically made on weekdays only.
If a product is required to arrive before a specific date - for example a playhouse for a child's birthday, or you are concerned about access for any large products, please contact us for advice and assistance.
We aim to offer free delivery to as many locations on the UK mainland as possible. Unfortunately, some of our manufacturing and/or supply partners do not deliver to certain areas or will only do so for a charge.
Any charges are outlined upon the product page 'post code' checker on individual product pages and also in the checkout before any purchase.
Delivery drivers are only insured to drop products off onto a kerb side or driveway and will generally not carry such items into or onto your property. This rule also applies to rear or side access or through garages. It is not compulsory for customers to be present during delivery; however, we will require a written authorisation for deliveries in your absence, either by fax, e-mail or letter. Deliveries made in the customer's absence will be left in a safe and secure place wherever possible. The liability for the safety of products will be at the risk of the customer if deliveries are arranged in their absence. Please see the Contact Us page for further details regarding getting in contact.
Company registration number: 09458725
Legal name: Taylored Investments LTD
At Shedstore, we are committed to maintaining the confidence and trust of our website visitors, our newsletter subscribers and our customers. We do not sell or trade email lists or data with other companies or businesses for marketing purposes. In this policy, we’ve outlined when, how and why we collect your personal information.
When you Visit our Website
We use two types of cookies: persistent cookies remain on a user's device for the period of time specified in the cookie and are activated each time the user visits Shedstore; session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Look at the Cookie Chart at the bottom of the policy for further details.
When someone visits www.shedstore.co.uk, we use third-party services, such as Google Analytics and Quantcast, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is anonymous. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
When you Subscribe to our Newsletter
If you sign up to our newsletter, we will ask for some key personal information. We use that information for a few reasons: to send you the newsletter by email, to address you by name and to check every now and then that you’re satisfied. We do not rent or trade email lists with other organisations and businesses.
You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing Shedstore at firstname.lastname@example.org. You can request we then remove your information from our system.
When you Become a Customer
When you purchase a product from us or win a product in a competition, we will ask for your name, address, email and contact number. This is so we can make sure the products are delivered to you efficiently. We will need to share this information with our delivery companies. We use Yodel http://www.yodel.co.uk/privacy-and-cookies/ and DX https://www.dxdelivery.com/legal/privacy-policy/ .
Cancellation before delivery
If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel.
Cancellation after delivery
It is best that you call us in the first instance should you wish to discuss a cancellation and collection. Many of our suppliers do charge for collections. Please see the list below:
Yardmaster metal sheds £36.00
Palram range £30.00
Pro base plastic base kits £36.00
Grow Plus, Shed Plus, Store Plus, all fencing and decking including accessories: £30 ( If the order is over £100) £15 ( If the order is under £100)
Shed Plus Champion range: Prices for collection on request but could be up to 20% of your total value order. Please note: We will not accept returns on Sheds built as Bespoke to the Custoemer's request.
Lotus/ Store more/ Duramax range: Prices on request, Can be up to 20%of your total value order ( Can range depending on weight and size of the product)
Palmako Log cabins £150.00
We will be able to discuss and investigate any other possible charges. We would also require your cancellation request in writing by email:(email@example.com).
Charges for cancellation?
In certain situations a charge may be levied for the collection of cancelled goods. Shedstore neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as we know. Any charges are retained from the refund returned to customers.
See our Terms & Conditions page for more detailed legal information regarding the cancellation procedure.
See our terms-and-conditions page for more detailed legal information regarding the Returns procedure.
The product must be in its delivered form and must not have been tampered with in any way.
The product will be inspected on return to ensure that the product has not been tampered with and is complete. If we deem that the product is not of the above standard we shall deduct a reasonable amount to cover any costs to use or return them to you if they are not re-sellable.
Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product.
Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period.
Taylored Investments Ltd, Unit 288, Hartlebury Trading Estate, Hartlebury, Worecestershire. DY10 4JB
Company number 09458725
'The Company' whilst retailing over 1500 products primarily operates as a national garden building retailer. Originally formed in 1997 under the name of Guardian Buildings, 'The Company' now trades to suit its trademark and is firmly established as a leading volume retailer within the UK garden building industry. Through the steadfast maintenance of traditional values, extensive product range, customer support, honesty, value for money and debt-free trading, 'The Company' has attained an enviable reputation with customers and manufacturers alike. To support the fact that 'The Company' seeks to operate in the interest of its customers we are compliant with the Shopsafe scheme.
Our extensive product range is sourced from far and wide, including Europe, the Middle East and North America, albeit we primarily always strive to 'Buy British'. It's fair to say that with the love the British have for their 'shed', we find that most of our products are manufactured here in the UK. All products are new (no seconds or ex-display here), offered in a wide range of quality, style and finish to suit most budgets and tastes. For convenience, we also offer installation service options upon many products - usually undertaken by the manufacturers themselves.