The seller is located at , United Kingdom

44%
positive reviews
over the last 90 days

What the seller has to say

« Shedstore is a leading UK online retailer of sheds, greenhouses, summerhouses, playhouses, fencing and many other associated garden products. With over 18 years of online trading experience and innovation behind us, our company remains firmly at the forefront of the UK garden building industry. »

Customer reviews (90)
Profile Image Louise.T154 2 reviews given 0 upvotes
Bought on 16/08/2020 Published on 01/09/2020

My order has still not arrived despite the website advising it was dispatched on the 17th of August and would be delivered between the 24th and 31st of August. An email to the company to query was replied to over 24hrs later advising me that they did not have stock and therefore there was no delivery date yet. I emailed back immediately with the details on the order confirmation showing it in transit. Not yet had a reply 24hrs and waiting and no delivery. Read more
Seller's reply
Hi Louise, I am looking into this for you, your delivery was booked in for the 23rd September. This also says delivered, please can you check this has not been left for you. In the mean time I have asked the carrier to look into this for you. Kind regards, Demi
Profile Image Amanda.P145 1 reviews given 0 upvotes
Bought on 13/06/2020 Published on 28/08/2020

We both feel that the good will gesture was a joke Read more
Seller's reply
I wanted to reach out and apologise for the experience you had with our team. As we could have sent the parts, we are only able to offer a small gesture. However I am truly sorry you have had a negative experience with us. Kind regards, Shedstore.
Profile Image Thomas.P5f16fdc139faa 1 reviews given 0 upvotes
Bought on 21/07/2020 Published on 25/08/2020

The delivery driver tried to deliver but didn't left a card with no number or any information so had no idea what was happened. Ended up leaving it in the porch on second attempt Read more
Seller's reply
Thank you for taking the time to let us know how your experience was, we appreciate all feedback. Thank you, Shedstore.
Profile Image Peter.G146 1 reviews given 0 upvotes
Bought on 17/06/2020 Published on 19/08/2020

All fine in the end. Read more
Seller's reply
Thank you for your positive review.
Profile Image Patricia.Q51 1 reviews given 0 upvotes
Bought on 23/06/2020 Published on 29/07/2020

Excellent service. Read more
Seller's reply
Thank you for your feedback.
Profile Image Geraldine.A72 1 reviews given 0 upvotes
Bought on 06/07/2020 Published on 27/07/2020

Wouldn't recommend them at all Read more
Profile Image Cameron.L13 1 reviews given 0 upvotes
Bought on 19/06/2020 Published on 20/07/2020

Still waiting for the item Read more
Profile Image Anthony.B502 1 reviews given 0 upvotes
Bought on 17/06/2020 Published on 20/07/2020

Unfortunately there was a massive delay in supplying this product, mainly due to communication between the 2 main parties, i.e. the company we ordered from and the actual supplier and the fact that nobody had communicated to us that the delay was due to waiting for the manufacturer to make the product. In the end, eventually the delivery arrived slightly earlier than expected, good! Read more
Profile Image Christine.L1279 2 reviews given 0 upvotes
Bought on 13/06/2020 Published on 14/07/2020

Good quality, easy to assemble and exactly as described. Read more
Profile Image Barbara.G568 1 reviews given 0 upvotes
Bought on 14/06/2020 Published on 14/07/2020

excellent product Read more
Detailed terms of sale
  • Free delivery to Mainland UK

    Charges apply to the below postal code areas:

    We also have to allow an additional 5 working days to these areas.

    £0.00 - CA, DH, DL, NE, SR, and TS.
    £9.99 - CF, LD and NP.
    £19.99 - DG, EH, FK, G, KA, KY, LL, ML, PL, SA, SY, TD, TQ and TR.
    £49.99 - AB, DD, IV, KW, PA, PH.
  • Our aim is to fulfil all orders as quickly as possible, using prompt and efficient delivery methods, while offering a free UK mainland delivery service* where possible. To achieve this, deliveries are usually made direct from the manufacturer, either using their carrier or an independent courier service.

    Pick A Day Delivery
    Providing the best possible service for our customers is vitally important to us, we’re always looking at new ways to enhance your shopping experience. To improve our current pick-a-day service we’ll now be offering a superb 48 hour delivery** service! Your shed, fence panels or garden storage box could be with you in just two short days!

    Delivery Addresses
    We can only deliver to registered residential or commercial addresses. Therefore, we cannot deliver to an unsecured allotment, car park, waste ground etc. - The basic "rule of thumb" we work to is: if a Royal Mail postman delivers to the address, it is likely that we will too.

    Timescales
    Our delivery services vary depending on the product, manufacturer and seasonal demand.

    To find the average delivery period for any individual product, please visit the relevant product page. All product pages contain an "Anticipated Delivery" entry, which states the manufacturer's current estimated delivery period in working days. The timescales given reflect the current delivery target period offered throughout the majority of the UK mainland, however deliveries can occur slightly sooner or later than stated due to transport logistics. For example, deliveries to central, highly populated areas are more likely to be serviced regularly thus taking less time than distant locations such as North Scotland, West Wales or South-West England.

    Please refer to the "delivery" tab on the product detail page for more specific delivery information.

    On some ranges of products there is an option called 'pick a day' which allows customers to pick a specific date for delivery. When customers either do not select or are unable to select the 'pick'a day' option for delivery, they are notified of an exact delivery date by the delivering party, usually by telephone two to three days prior to the proposed delivery date. If the date offered is not convenient, customers can request a re-schedule with no additional charge. Deliveries are typically made on weekdays only.

    If a product is required to arrive before a specific date - for example a playhouse for a child's birthday, or you are concerned about access for any large products, please contact us for advice and assistance.

    Delivery Charges?
    We aim to offer free delivery to as many locations on the UK mainland as possible. Unfortunately, some of our manufacturing and/or supply partners do not deliver to certain areas or will only do so for a charge.

    Any charges are outlined upon the product page 'post code' checker on individual product pages and also in the checkout before any purchase.

    The Delivery
    Delivery drivers are only insured to drop products off onto a kerb side or driveway and will generally not carry such items into or onto your property. This rule also applies to rear or side access or through garages. It is not compulsory for customers to be present during delivery; however, we will require a written authorisation for deliveries in your absence, either by fax, e-mail or letter. Deliveries made in the customer's absence will be left in a safe and secure place wherever possible. The liability for the safety of products will be at the risk of the customer if deliveries are arranged in their absence. Please see the Contact Us page for further details regarding getting in contact.
  • Company registration number: 09458725
    Legal name: Taylored Investments LTD
  • At Shedstore, we are committed to maintaining the confidence and trust of our website visitors, our newsletter subscribers and our customers. We do not sell or trade email lists or data with other companies or businesses for marketing purposes. In this policy, we’ve outlined when, how and why we collect your personal information.

    When you Visit our Website
    Cookies:

    When you visit our website, we use cookies. Cookies are small text files that a website can write to your computer, mobile or other device. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience.

    We use cookies to identify you, allowing you to create an account and log into our website to review your order history and information held. For example, if you pop something into your basket and come back later, it will still be there.

    We use two types of cookies: persistent cookies remain on a user's device for the period of time specified in the cookie and are activated each time the user visits Shedstore; session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

    Look at the Cookie Chart at the bottom of the policy for further details.

    Analytics:

    When someone visits www.shedstore.co.uk, we use third-party services, such as Google Analytics and Quantcast, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is anonymous. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

    When you Subscribe to our Newsletter
    If you sign up to our newsletter, we will ask for some key personal information. We use that information for a few reasons: to send you the newsletter by email, to address you by name and to check every now and then that you’re satisfied. We do not rent or trade email lists with other organisations and businesses.

    We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please use the link to MailChimp’s privacy policy in the Cookie Chart below.

    You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing Shedstore at privacy@shedstore.co.uk. You can request we then remove your information from our system.

    When you Become a Customer
    When you purchase a product from us or win a product in a competition, we will ask for your name, address, email and contact number. This is so we can make sure the products are delivered to you efficiently. We will need to share this information with our delivery companies. We use Yodel http://www.yodel.co.uk/privacy-and-cookies/ and DX https://www.dxdelivery.com/legal/privacy-policy/ .

    If we do not stock the product in our own warehouse, we will need to share this information with suppliers who will send the product directly from their premises. If you require the name of the supplier so you can check their individual privacy policy, please email privacy@shedstore.co.uk and we will happily provide you with the details.

    We will also collect your payment information. Our primary payment processing partner is Sage Pay, who are integrated directly to all of the major UK card acquiring institutions. Shedstore also accepts PayPal as an alternative payment gateway. Users are subject to the terms of use, privacy policies and legal requirements of each payment gateway.
  • Cancellation before delivery
    If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel.

    Cancellation after delivery
    It is best that you call us in the first instance should you wish to discuss a cancellation and collection. Many of our suppliers do charge for collections. Please see the list below:

    Yardmaster metal sheds £36.00

    Palram range £30.00

    Pro base plastic base kits £36.00

    Grow Plus, Shed Plus, Store Plus, all fencing and decking including accessories: £30 ( If the order is over £100) £15 ( If the order is under £100)

    Shed Plus Champion range: Prices for collection on request but could be up to 20% of your total value order. Please note: We will not accept returns on Sheds built as Bespoke to the Custoemer's request.

    Lotus/ Store more/ Duramax range: Prices on request, Can be up to 20%of your total value order ( Can range depending on weight and size of the product)

    Palmako Log cabins £150.00

    We will be able to discuss and investigate any other possible charges. We would also require your cancellation request in writing by email:(cancel@shedstore.co.uk).

    Charges for cancellation?
    In certain situations a charge may be levied for the collection of cancelled goods. Shedstore neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as we know. Any charges are retained from the refund returned to customers.


    See our Terms & Conditions page for more detailed legal information regarding the cancellation procedure.

    Returns

    See our terms-and-conditions page for more detailed legal information regarding the Returns procedure.

    Refunds

    The product must be in its delivered form and must not have been tampered with in any way.

    The product will be inspected on return to ensure that the product has not been tampered with and is complete. If we deem that the product is not of the above standard we shall deduct a reasonable amount to cover any costs to use or return them to you if they are not re-sellable.

    Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product.

    Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period.
  • 'The Company'
    Taylored Investments Ltd, Unit 288, Hartlebury Trading Estate, Hartlebury, Worecestershire. DY10 4JB
    Company number 09458725

    'The Company' whilst retailing over 1500 products primarily operates as a national garden building retailer. Originally formed in 1997 under the name of Guardian Buildings, 'The Company' now trades to suit its trademark and is firmly established as a leading volume retailer within the UK garden building industry. Through the steadfast maintenance of traditional values, extensive product range, customer support, honesty, value for money and debt-free trading, 'The Company' has attained an enviable reputation with customers and manufacturers alike. To support the fact that 'The Company' seeks to operate in the interest of its customers we are compliant with the Shopsafe scheme.

    Our extensive product range is sourced from far and wide, including Europe, the Middle East and North America, albeit we primarily always strive to 'Buy British'. It's fair to say that with the love the British have for their 'shed', we find that most of our products are manufactured here in the UK. All products are new (no seconds or ex-display here), offered in a wide range of quality, style and finish to suit most budgets and tastes. For convenience, we also offer installation service options upon many products - usually undertaken by the manufacturers themselves.