Decorotika

We dont apply our customers any shipping fee on our items.But during return of the items return fee may be applied.You can find the return fees applicable conditions. If there is any damage on the item during shipment , we provide our customers free collection and free return.

Return Fee Aplicable Conditions If our customers opened the box and dont like the colour of the item and want to return the item.We can apply return fee on the purchase and the amount will be deducted. If our customers opened the box and installed the item and if there is no fault by our company or carrier company and want to return the item.We can apply return fee on the purchase and the amount will be deducted. If our customers want to cancel the order prior to delivery after confirmation of the shipment.We can apply return fee on the purchase and the amount will be deducted.

%20 VAT is included on the sales prices

1. WHO WE ARE We are CCB CONSULTANCY MANAGEMENT TRADING COMPANY LTD (the “Company” or “we” or “us”). We are a company incorporated in England with registered office at 1-2, Hampshire Terrace, 3rd Floor, Portsmouth, England, PO1 2QF, and company number 12337261. The Company and Personal Information: We are committed to processing all Personal Information regarding our workers, clients, suppliers, and other third parties in a Lawful, Fair, and Transparent manner throughout the course of our company operations. We shall always abide by all applicable data protection regulations and make sure that the gathering and use of personal information is done so in compliance with those laws. The main law governing data protection is the General Data Protection Regulation (Regulation (EU) 2016/679 of 27 April 2016) known as the “GDPR”, which will be replicated by the Data Protection Act 2018 when the UK leaves the European Union. What this policy is: This policy outlines how we will process any personal information about you or people in general, whether it comes from data we obtain directly from them or from information that is provided to us from other sources. It also includes any references to any other documents and privacy notices that may be posted on our website. This policy outlines data protection guidelines and the legal requirements that must be met whenever we collect, handle, process, transfer, or retain personal data. Controlling information: We are the data controller for all personal information used by our company for its own business reasons. However, there are times when we process personal data on behalf of another data controller. In these situations, we only act in line with the data controller's instructions and adhere to all other GDPR requirements. Why you should read this policy: It is crucial that you read this policy and any other papers it refers to so that you are informed of how we will handle any personal information about you. 2. DATA PROTECTION PRINCIPLES We are responsible for proving that we abide by the GDPR's six processing-related principles. These specify how we must handle personal information, including: 1. Processed fairly, lawfully and in a transparent manner. 2. Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. 3. Adequate, relevant and limited to what is necessary. 4. Accurate and, where necessary, kept up to date. 5. Not kept for longer than necessary. 6. Processed securely, maintaining integrity and confidentiality. 3. SOME BASIC DEFINITIONS WE USE IN THIS POLICY Personal information: In this policy, we refer to any information that relates to a named, recognizable, or locatable individual as "personal information." (An "identifiable natural person" is someone who can be recognized, either directly or indirectly, for instance, by reference to an identifier such as a name, an identification number, location information, an online identifier, or to one or more factors specific to the physical, physiological, genetic, biometric, mental, economic, cultural, or social identity of that person.) In this policy, the term "sensitive personal information" refers to a special class of information, such as trade union membership, political opinions, religious or philosophical beliefs, or racial or ethnic origin. It also refers to the processing of genetic data, biometric data used to uniquely identify a person, health-related data, or information pertaining to someone's sex life or sexual orientation. 4. THE KIND OF PERSONAL INFORMATION WE HOLD ABOUT YOU The following categories of personal information about you may be gathered, recorded, organized, structured, stored, modified, retrieved, consulted, used, disclosed by transmission, distributed, or otherwise made available, aligned or combined, restricted, erased, or destroyed: • Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses. • Demographic information such as your postcode • Information relevant to customer surveys and/or offers • Date of birth • Bank account or debit/credit card details • Information about your use of our information and communications systems • Any information you make available, or transmit to us, via social media accounts • Details of transactions you carry out through our website or by other means, the fulfilment of your instructions and any subsequent communications with you about any of these. • Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own administrative purposes or otherwise and the resources that you access. • We may record telephone conversations for training and security purposes. You will be notified if recording is taking place at the commencement of any call. • Closed circuit television recordings within our premises for safety and security purposes. We do not collect, store or use sensitive personal information. 5. HOW IS YOUR PERSONAL INFORMATION COLLECTED? In the course of conducting business, we may obtain personal data directly from a person. • when you provide information in relation to the purchase of goods, or in relation to services we might provide to you; • when you submit an enquiry about our goods or services; • when you sign up to our mailing list; We may also collect personal information about individuals from other sources such as: • to confirm any bought-in marketing lists, information provided to us by marketing agencies, information provided to us by referrers, etc. We will only collect personal information that is necessary for the precise reason that has been disclosed to the individuals whose information we are collecting, and we will only store it for as long as is required. 6. HOW WE WILL USE PERSONAL INFORMATION When the law permits it, we will only use personal data, always doing so on the basis of an appropriate legal justification. Using the aforementioned bases for processing, we will use your personal information in the following situations: Basis of processing: Where we need to perform a contract we are about to enter into or have entered into with you. • To provide you with information, products or services that you request from us (contact details). • To carry out our obligations arising from any contracts entered into between you and us (contact details, payment information and any information relating to personalisation status). Basis of processing: When processing is required to pursue our (or a third party's) legitimate interests, and we have conducted an evaluation to find that doing so does not outweigh your interests and fundamental rights, taking into account the nature and impact of the processing and any applicable safeguards we can put in place. • To ensure that content from our website is presented in the most effective manner for you and for your device (online identifiers, location data and other technical information). • To provide you with information, products or services that we feel may interest you, (where you have consented to be contacted for such purposes to the extent consent is required by law) (contact details and any information relating to personalisation preferences). • To allow you to participate in interactive features of our service, when you choose to do so (online identifiers, location data and other technical information). • To notify you about changes to our service (contact details). • To maintain a basic amount of information about you and your transaction history, in order to provide you with a service tailored to your preferences (contact details, payment history and any information relating to personalisation status). Basis of processing: Where we need to comply with a legal or regulatory obligation. • To retain basic transaction details for the purpose of tax reporting (contact details and transaction history). Basis of processing: Where you have consented to the processing. • To use non-essential cookies on our website (see “Cookies” section below for further information) (online identifiers, location data and other technical information). You have the right to withdraw consent to such use at any time by contacting us but please note that some or all parts of our website may no longer be accessible to you. • To send you direct marketing communications via email, text message, post or telephone call (contact details). You have the right to withdraw consent to any such use at any time by contacting us. Other issues about how we use personal information: 1. Please note that we may process your personal information for more than one lawful basis depending on the specific purpose for which we are using your data. Please get in touch with us using the information below if you want more information regarding the precise legal justification for processing your personal data. 2. Unless we reasonably believe that we need to use it for another reason and that reason is consistent with the original purpose, we will only use your personal information for those purposes for which we collected it. If you would need further information about any other processing objectives, please get in touch with us. If we need to use your personal information for an unconnected reason, we will let you know and provide you with information about the legal justification for doing so. 3. Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). If this happens, we may have to cancel, or be unable to provide, any services you have requested. 4. Please note that we may process your personal information without your knowledge or consent where required or permitted by law. 5. 5Aggregated data, such as statistical or demographic data, may be gathered, used, and shared for any reason. Even while aggregate data may be created using your personal information, it is not legally referred to as "personal data" because it does not explicitly or implicitly expose your identity. For instance, we may combine information about how you use our website to estimate the proportion of visitors who utilize a particular feature. However, if we combine or link aggregated data with personal information about you in a way that makes it possible for us to identify you directly or indirectly, we recognize the combined data as personal information and will use it in line with this privacy policy. 6. If you provide us with any personal information relating to relatives, partners or other individuals it is your duty to make such persons aware that their personal information may be shared with us and to provide them with appropriate information about how their personal information may be processed by us. 7. DIRECT MARKETING As previously said, we may use your personal information to contact you by phone, email, text message, or post with information about products and services that may interest you. Direct marketing is the term for this. Examples of direct marketing may include: • sending promotional emails about new products, special offers, customer events or other information which we think you may find useful or interesting using the email address which you have provided; • contacting you for market research purposes (by email, text message, post or telephone call). We will only use your particular consent to process personal information for the aforementioned purposes, as permitted by law. You are free to revoke your consent at any time. Following is information on how to revoke your consent. We may also disclose your information to third parties (including our subsidiaries, our ultimate holding company and its subsidiaries and any marketing agencies goods manufacturers for the purpose of direct marketing. Again, we will only do this with your explicit consent and you have the right to withdraw this consent at any time. Information about how to withdraw your consent is set out below. Please see “Data Sharing” below for further details. 8. CONSENT In this policy, where we have referred to needing your consent for any processing, we will make sure that the consent: • is specific consent for one or more specified purposes; and • is given by a clear affirmative act establishing a freely given, specific, informed and unambiguous indication of your agreement to the relevant processing of personal information. 9. AUTOMATED DECISION-MAKING We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes. 10. DATA SHARING Transfer of personal information outside of the EEA: We may transfer certain personal information that we hold on individuals living in the European Union to a country outside the European Economic Area (" EEA"), provided that one of the following conditions applies: • the country to which the personal information is transferred ensures an adequate level of protection for that individual’s rights and freedoms; • an individual has given their explicit and informed consent having had the risks explained to them; • the transfer is covered by one of the derogations set out in the GDPR, including the performance of a contract between us and that individual, or to protect the vital interests of individuals; • the transfer is legally required on important public interest grounds or for the establishment, exercise or defence of legal claims; or • the transfer is authorised by the relevant data protection authority where we have checked adequate safeguards exist with respect to the protection of the individual’s privacy, their fundamental rights and freedoms, and the exercise of their rights. The processing of your personal information by people working for us or one of our suppliers outside the EEA is also possible, provided they comply with the restrictions outlined above. These people might be working on fulfilling contracts with the concerned person, handling payment information, and offering support services, among other things. Safeguards: If we use a third party data processor to process personal information on our behalf, we will obtain contractual commitments to safeguard the security of the personal information. This will ensure that the third party only uses the personal information in accordance with our instructions and that it has put in place the necessary technical and organizational security measures to protect the information. We make sure your personal information is given a comparable level of security if we move it outside of the EEA by putting at least one of the following safeguards in place: • We may transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries. • Where we use service providers, we may use specific contracts approved by the European Commission which give personal information the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries. If you would like more information on the exact method we employ when sending your personal data beyond the EEA, please get in touch with us. We may disclose your personal information to third parties for the following reasons: In the event that we sell the Company, sell any business, or buy any asset, we may disclose the personal information we hold about you to the following parties: I any member of our group, which includes our subsidiaries, our ultimate holding company, and its subsidiaries; and/or (ii) the prospective seller or buyer of such business or asset. We may also disclose personal information we hold to third parties if we are under a duty to disclose or share an individual’s personal information in order to comply with any legal obligation, or in order to enforce or apply any contract with that individual or other agreements; or to protect our rights, property, or safety of our employees, customers or others. This includes exchanging personal information with other companies and organisations for the purposes of fraud protection and credit risk reduction. As part of our routine reporting on business performance, we may divulge personal information to other group members. When it is appropriate, we will anonymise personal data before using it for reporting and performance review purposes. Additionally, for the objectives outlined below, we may divulge chosen third parties with the personal information we now store. Your personal information may only be processed by our third-party service providers in accordance with our instructions and cannot be used by them for their own purposes. Third party service providers who may process your personal information: When we use the term “third party”, we mean any entity who is not the Company, including third party service providers, contractors and designated agents and any member of our group. The following third party service providers may process personal information for the following purposes: To deliver furniture, accessories, rugs, and any other type of merchandise you buy to your delivery address, logistical firms, warehouse companies, fulfilment companies, and maintenance organizations are needed. 11. DATA SECURITY In particular where the processing involves the transmission of data over a network, we will always take the necessary organizational and technical precautions to protect personal information against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure, or access, as well as against all other unlawful forms of processing (including taking reasonable steps to ensure the reliability of employees who have access to personal information). Any employee who violates this privacy policy may face disciplinary action, up to and including termination, and is only permitted to process personal information in compliance with this privacy policy. We have put in place internal procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. 12. DATA RETENTION We won't keep personal data in a way that makes it possible to identify people for any longer than is required for the purpose or purposes for which it was gathered. We will take all necessary measures to delete all unnecessary data from our systems or to destroy it. The amount, nature, and sensitivity of the personal information, the risk of harm from unauthorized use or disclosure, the purposes for which we process the information and whether those purposes can be met by other means, and the applicable legal requirements are all taken into account when determining the appropriate retention period for personal information. We will only keep personal information for as long as is necessary for the purpose or purposes for which that personal information is processed; and we will let anyone about whom we process data know how long that is or the criteria that go into deciding how long that is. For research or statistical purposes, we may occasionally anonymize your personal information (making it impossible to link it back to you); in this case, we may use your information forever without additional notice to you. Links to and from the websites of partner networks, advertisers, and affiliates may occasionally be seen on our website. If you click on a link and visit one of these websites, please be aware that we do not assume any responsibility or liability for the privacy practices or the security of those websites. Before you submit any personal information to any websites, please review the applicable policy. 13. YOUR RIGHTS As outlined below, you may be entitled to various protections for your personal information under data protection regulations. You have the right to: 1. Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. 2. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 3. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 4. Object to processing of your personal information where we are relying on a legitimate interest (of our own or of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 5. Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 6. Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 7. Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us at wecare@decoplus.store or call 07393402411. We aim to respond to all legitimate requests within one month (and if we are only processing the data in question on behalf of another party, the response may actually come from that other party as the relevant data controller). Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. To verify your identity and ensure your right to access your personal information, we might need to ask you for certain details (or to exercise any of your other rights). This is a security measure to make sure that no one who has no business receiving it is given access to personal information. In order to respond to your request more quickly, we might possibly get in touch with you and ask for more details. 14. COOKIES Cookies are used on our website to separate you from other visitors. This enables us to make improvements to our website and to give you a positive browsing experience. If you accept, we will place a little text file called a cookie on your browser or the hard drive of your computer or other device. Cookies have data in them that is sent to your computer or other device. We employ the subsequent cookies: • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or remember items you have in your online shopping basket. • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region). • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. Please be aware that we have no control over the use of cookies by third parties, such as advertising networks and companies that offer external services like online traffic analysis services. These cookies are probably targeted cookies or analytical/performance cookies. By turning on the browser setting that enables you to deny the setting of all or specific cookies, you can block cookies. However, you might not be able to access all of our website or certain features if you block cookies. 15. CHANGES TO THIS POLICY This policy is subject to modification at any time. If necessary, we will email each person about the changes. You acknowledge and agree that the privacy statement in effect at the time you access or use our website will govern all information we have on you. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us. 16. CONTACT Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@decorotika.com Address: 1-2 Hampshire Terrace, 3rd Floor, Portsmouth PO1 2QF, United Kingdom

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
1. Change-of-mind Cancellations. Prior to delivery, you can cancel an order at any time. You will receive a full refund if the order has not yet been shipped by us. However, if the product has already been shipped, you will not receive a refund for the delivery fee and will be liable for any return shipping costs.
2. Change-of-mind Returns. All items to be returned must be in fully resalable condition in their original packaging.
You have 14 days from receipt of your order in which to make a return. To make a return please contact our Team by support@decorotika.com
3.Faulty / Damaged / Changed / Undelivered items. If you're terminating a contract for one of the reasons listed in sections 8.3.1 to 8.3.4 below, the contract will terminate right away, and we'll give you a full refund for any products that weren't delivered or were delivered improperly. You could also be eligible for further compensation. If you cancel the contract for any reason other than those listed at 1 to 4 below, you might not be eligible for a full refund because we will deduct a reasonable amount of compensation to reflect the losses we have incurred as a result of your cancellation. These losses could be substantial if a product has been made specifically for you and cannot be sold to another customer. These are the causes:
1. We have told you about an upcoming change to the product which you do not agree to;
2. We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
3. There is a risk that supply of the products may be significantly delayed because of events outside our control.
4. You have a legal right to end the contract because of something we have done wrong.
4. Returning products after ending the contract. You must return the products to us or give us permission to arrange for collection at a reasonable period if you decide to cancel the contract after the products have been shipped to you and (because we cannot recall them) have been delivered to you. We will cover the costs of return if you are terminating the agreement because we made you aware of an impending change to the product, an error in the pricing or description, a delivery delay brought on by circumstances beyond our control, or because you are exercising your legal right to do so because of something we did wrong. In all other cases, you are required to cover the return shipping charges.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@decorotika.com

Who We Are? Decorotika is a modular furniture manufacturer focused on creating its own designs. It was born with the idea of offering a wide range of home decoration products that fit the budget of many people. In this concept, where sustainability is always taken into consideration, functionality, quality, design and value are brought together. Our main goal is to meet the expectations in the best way with modern, compatible, unique yet affordable products that we produce with quality materials, workmanship and environmentally friendly production standards. What We Do? Headquartered in Turkey, our company produces more than 1000 different furniture models which include TV stands, cabinets, tables, coffee tables, bookcases, computer desks, nightstands etc. We also provide assembly videos to make the product assembly easy for our customers. Our products are mainly made of 18 mm thick standard quality melamine coated particle board, medium density fibreboard (MDF), metal (iron, steel), natural solid wood, plastic and tempered glass. The combinations of manufactured wood and metal or solid wood and glass are used in some models. We use metal and plastic furniture assembly/installation hardware.