The Sleep People

We offer free Nationwide delivery on the all of our products Via Evri.

We aim to ship all orders the next working day on a 24 hour service for most mainland addresses. Remote areas as decreed by the Evri Light and Large service are 48-72 hours.

VAT Number GB191281703 All prices inclusive of VAT.

Privacy Policy This is the privacy policy of The Sleep People, whose registered office is Unit 4, Royds Mills, Leeds Road, Ossett, WF5 9YA United Kingdom. We are committed to protecting the privacy and confidentiality of information provided by all users of our services through this website. We ask that you please read the following carefully to understand our views and practices regarding your personal data and how we, as data controller of your personal data, will use it. Please note that this Privacy Policy forms part of our Terms of Use and forms part of any agreement between you and us. We may update our privacy policy from time to time. What data do we collect? When you make enquiries or make a purchase from The Sleep People on ManoMano we will ask for some information, not limited to, but including your name, email address, phone number and shipping and billing addresses, including your postcode. If you make a purchase, you will also be asked to provide payment information; this is to be collected by a third party, ManoMano Payments, and we do not see this. We may also ask you sometimes to provide personal details in order to provide relevant advice as well as opinions on customer service. Data of a sensitive nature Sensitive personal data is defined by the Data Protection Act and includes details such as information related to your health, sexual orientation, religion, race or ethnic origin. For the most part, we will not need any Sensitive Personal Data in order to provide our services and we will not request it. However, in order to provide advice, there may be occasions where such information is needed. This will not be shared and will only be used to provide the requested advice. How do we use the data we collect? We use the personal data we collect to provide the goods sold to you on ManoMano and services related to them, to customise and improve your experience with The Sleep People, to make your experience as enjoyable and efficient as possible and for commercial purposes. There is certain information that is required in order for us to operate on ManoMano. Here are some specific examples of information used: • Your address allows us to verify we can deliver to you – and also to tell us where to deliver! This will be shared with the relevant courier. • We use your contact details, such as telephone numbers to facilitate delivery and notify you, where applicable, of tracking updates and delivery windows etc. • We use information collected by us on transactions you have completed in order to monitor service quality levels, to provide service and support to The Sleep People customers in general and for individual sales. Aggregate Information Aggregate information is data we collect about a group or category of products, services or users, from which individual user identities have been removed and from which it is not possible to work out individual customer identities. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but all such information will be anonymised and no identifying information will be included in the resulting data. Aggregate data helps us to understand trends and customer needs so that new products and services can be considered and so that existing products and services can be tailored to customer desires. We use and disclose anonymised aggregate information to provide other products and services, as well for the purposes of evaluating and improving our existing products and services. Security Measures All of the information we collect about you is stored on our secure servers and will be held securely in accordance with our internal security policy and the law. We may send your information internationally, including to countries outside the European Economic Area (EEA). While we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, some places outside of the EEA may not have adequate data protection laws at all or may offer differing levels of protection of personal information which are not as high as in the UK. By submitting your data to us, you acknowledge that provided we have used your data in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data. Sharing of Data There are a number of instances in which The Sleep People may share your personal information. This may be in order to allow us to operate on this website, for corporate or statutory purposes or as part of a partnership with a third party. All recipients of your personal data are required to treat it in accordance with the Data Protection Act 1998 and other applicable data protection laws in the UK and this Privacy Policy. Your acceptance of The Sleep People Terms of Use means that you are giving us consent to share your personal information with our carefully selected third party partners that are necessary for us to provide the requested products and services to you. Corporate and Statutory Purposes • We may transfer our databases containing your personal information if we sell our business or part of it and engage in another similar corporate transaction. • We will share personal information where we are required to share your personal data in order to comply with any legal obligation. Obtaining Your Data You can request a copy of the personal information that we hold about you. Please note that we will need to see proof of identity before processing your request and that there may be an administrative fee (not exceeding the maximum permitted by law) for this. If you find any inaccuracies we will delete or correct them promptly. Please direct your inquiries to: Data Protection Request, The Sleep People Ltd, Unit 4, Royds Mills, Leeds Road, Ossett, WF5 9YA United Kingdom.

If you change your mind
You have 30 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

The Sleep People Limited, Royds House, Royds Mill, Leeds Road, Ossett. WF5 9YA