Compare The Bathroom Ltd

At Compare the bathroom, we ship all products free of charge, to mainland England, Wales & central Scotland only. If you need to ship outside of mainland UK, contact our sales team, and we can arrange a delivery, at extra cost Compare the Bathroom have a huge range of items from stock. Held within 2 warehouses, with over 100,000 square feet of floor space and over £2,000,000 of quality bathroom stock, with much of our range available for immediate dispatch. Please ensure you have an up to date and reachable contact number as the courier will call you to arrange a convenient delivery day/time.

At Compare the bathroom, we ship all products free of charge, to mainland England, Wales & central Scotland only. If you need to ship outside of mainland UK, contact our sales team, and we can arrange a delivery, at extra cost Compare the Bathroom have a huge range of items from stock. Held within 2 warehouses, with over 100,000 square feet of floor space and over £2,000,000 of quality bathroom stock, with much of our range available for immediate dispatch. Please ensure you have an up to date and reachable contact number as the courier will call you to arrange a convenient delivery day/time.

as per UK governance

Who we are Our website address is: https://www.comparethebathroom.com. Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Cookies See our Cookie Policy Who we share your data with If you request a password reset, your IP address will be included in the reset email. How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data Visitor comments may be checked through an automated spam detection service. We collect information about you during the checkout process on our store. What we collect and store While you visit our site, we’ll track: Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! We’ll also use cookies to keep track of basket contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to: Send you information about your account and order Respond to your requests, including refunds and complaints Process payments and prevent fraud Set up your account for our store Comply with any legal obligations we have, such as calculating taxes Improve our store offerings Send you marketing messages, if you choose to receive them If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them. Who on our team has access Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access: Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you. Payments We accept payments through Opayo. When processing payments, some of your data will be passed to Opayo, including information required to process or support the payment, such as the purchase total and billing information. We keep no information on your credit card or the payment transaction , as this is handled securely by Opayo on their site Please see the Opayo Privacy Policy for more details. What we share with others We share information with third parties who help us provide our orders and store services to you; for example — MailChimp When shopping, we keep a record of your email and the basket contents for up to 30 days on our server. This record is kept to repopulate the contents of your basket if you switch devices or needed to come back another day. Read our privacy policy here.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Any goods you wish to return, within your 14 day cooling off period (regardless of the reason), must be in full original packaging. Without this, a return will not be accepted.

Goods are returned at your own cost. We can as a gesture of goodwill if you re struggling arrange collection through our own courier for larger items. The cost of this, would be deducted from any refund you are due. Smaller items we do not offer a collection service, and must be sent back to us directly in the post.

Refunds are only processed upon completion of inspection of goods. If the goods are not in the state as agreed when arranging the return, the refund could be liable to charges for damage or use if the goods have not been correctly described by yourself.

Any goods that have been fitted and in use, will not be accepted for a return.

You will be liable for full coverage of returns cost, regardless of your chosen method of return.

as per UK governance