The seller is located at Hamburg Germany, Germany

positive reviews
over the last 90 days

What the seller has to say

« SoBuy offers various kinds of home and office furniture, like kitchen trolley, wall rack, computer tables and chairs and other storage solutions. SoBuy is committed to providing the highest standard of customer service to every customer. Shop Goal: Best Products, Best Prices and 100% Customer Satisfaction »

Customer reviews (380)
Profile Image handymano.92964 1 reviews given 0 upvotes
Bought on 19/09/2020 Published on 28/09/2020

Very happy with service. Item received well ahead of time. Item arrived in perfect condition. Item is perfect for what I want and need. I'm planning on ordering two more to replace my bedside cabinets. Thank you. Read more
Profile Image Sarah.H58 1 reviews given 0 upvotes
Bought on 16/09/2020 Published on 28/09/2020

Very quick service and well packaged Read more
Profile Image Liz.R34 2 reviews given 0 upvotes
Bought on 14/09/2020 Published on 25/09/2020

Good - 2 screws were missing but easily available in Wickes Read more
Profile Image Marcia.F7 1 reviews given 0 upvotes
Bought on 18/08/2020 Published on 25/09/2020

Excellent thank you ! Read more
Profile Image Chris.B5071 1 reviews given 0 upvotes
Bought on 01/09/2020 Published on 24/09/2020

Poor quality control meant I had to request a replacement. Very complicated communication, involving two separate companies, caused unnecessary delays. Altogether, lots of hassle , so I won't be returning. Read more
Profile Image Catherine.M1667 1 reviews given 0 upvotes
Bought on 14/09/2020 Published on 23/09/2020

yes happy Read more
Profile Image Julie.R897 1 reviews given 0 upvotes
Bought on 11/08/2020 Published on 18/09/2020

Arrived very quickly Read more
Profile Image Alison.H257 1 reviews given 0 upvotes
Bought on 08/09/2020 Published on 18/09/2020

Recommended seller - quick delivery and well packaged. Read more
Profile Image Zoe.S111 0 reviews given 0 upvotes
Bought on 11/08/2020 Published on 18/09/2020

My product arrived with the seat cushion missing. Don’t understand how that can happen in a flat pack for the most obvious item to be left off the packing. Frustrating, but I emailed asking for it to be sent giving the benefit of the doubt that these things happen, 5 weeks later several chasers and still no seat cushion. It is a very basic piece of furniture, which suited my purpose but I am now very annoyed and want some money back for the inconvenience of having an incomplete item. Not acceptable customer service at all. Read more
Profile Image Rima.M 1 reviews given 0 upvotes
Bought on 27/08/2020 Published on 18/09/2020

Very prompt and satisfactory response when I alerted them as to the slight damage and the quality issue. I was quite content with the compensation. Read more
Detailed terms of sale
  • £6.95
    Free Over £50
  • Product price and shipping including VAT.
  • Data protection declaration
    Unless stated otherwise below, the provision of your personal data is neither legally nor
    contractually obligatory,
    nor required for conclusion of a contract. You are not obliged to provide your data. Not
    providing it will have no
    consequences. This only applies as long as the processing procedures below do not state
    “Personal data” is any information relating to an identified or identifiable natural person.
    Collection, processing, and use of personal data in orders
    When you submit an order, we only collect and use your personal data where this is
    necessary for the fulfilment
    and handling of your requests. The provision of data is necessary for conclusion of a
    contract. Failure to provide it
    will prevent the conclusion of any contract. The processing will occur on the basis of art. 6
    (1) lit. b GDPR and is
    required for the fulfilment of a contract with you. We will not forward your data to third
    parties without your explicit
    consent. This only excludes our service partners which we require in order to handle the
    contractual relationship
    or service providers we use to process an order. Along with the recipients named in the
    clauses of this data
    protection declaration, these may be recipients in the following categories: Shipping
    providers, payment service
    providers, merchandise management service providers, service providers for order
    processing, web hosts, IT
    service providers and dropshipping dealers. We will comply strictly with legal
    requirements in every case. The
    scope of data transmission is restricted to a minimum.
    Duration of storage
    After contractual processing has been completed, the data is initially stored for the
    duration of the warranty
    period, then in accordance with the retention periods prescribed by law, especially tax and
    commercial law, and
    then deleted after the period has elapsed, unless you have agreed to further processing
    and use.
    Rights of the affected person
    If the legal requirements are fulfilled, you have the following rights according to art. 15 to
    20 GDPR: Right to
    information, correction, deletion, restriction of processing, data portability. You also have a
    right of objection
    against processing based on art. 6 (1) GDPR, and to processing for the purposes of direct
    marketing, according
    to art. 21 (1) GDPR.
    Contact us at any time. Our contact details can be found in our imprint.

    Right to complain to the regulatory authority
    You have the right to complain to the regulatory authority according to art. 77 GDPR if you
    believe that your data
    is not being processed legally.
    last update: 25.04.2018
  • Accept the return within 30 days after the order
  • SoBuy Commercial GmbH
    Neuer Höltigbaum 6,
    22143 Hamburg
    HRB 156898

    VAT number: GB284877933