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The seller is located at , China

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Detailed terms of sale

Once an order has been placed with our Free standard delivery we can dispatch it within 48 hours* via a 1-3 working day service with our couriers. Unfortunately, we do not deliver to offshore locations such as Jersey, Shetland Islands, N.Ireland, Isle of Man etc and we can only deliver to Mainland UK Postcodes. If you are unsure please feel free to get in touch.

Delivery charges - Delivery is carried out by XDP Express, DX, GP Logistic and by ourselves; - We are unable to deliver to offshore locations such as, Jersey, Shetland Islands, N.Ireland, Isle of Man etc and we can only deliver to Mainland UK Postcodes. If you are unsure please feel free to get in touch; - We can only deliver Monday to Friday between 9AM and 8PM (no time slots can be provided). We are unable to deliver on weekends or bank holidays - We cannot postpone deliveries as a request by the customer, past the Mano Mano predefined date so please place an order when you are ready. - Any order received on Public Holidays or Weekends will be dispatched on the immediate next Working Day. - The couriers are only able to deliver to the property entrance - The couriers are unable to remove old unwanted furniture - Our couriers are unable to call prior to delivery - The customer must ensure that if the package arrives damaged that they clearly mark this by the signature - Our couriers are instructed to collect a signature on all items and cannot leave goods unattended. Once an order has been placed with our Free standard delivery we can dispatch it within 48 hours* via a 1-3 working day service with our couriers. You will receive an email via Mano Mano notifying you that the item has been dispatched and providing further details. Delivery takes place between 9AM and 8PM. Unfortunately, we do not deliver to offshore locations such as Jersey, Shetland Islands, N.Ireland, Isle of Man etc and we can only deliver to Mainland UK Postcodes. If you are unsure please feel free to get in touch.

The prices appearing on the website are prices including VAT in euros taking into account the VAT applicable on the day of the order; any change in the rate may be passed on to the price of the products or services.

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used: To process your order, to maintain guarantee records and to provide after-sales service (we may pass your details to another organization to supply/deliver products or services you have purchased and/or to provide after-sales service); To carry out security checks (this may involve passing your details to Sage Pay, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks. It helps to protect you and us from fraudulent transactions); Customer Rights You can ask us to update your personal information by emailing precise details of your request to through our Mano Mano store page. Please ensure you type "update" in the subject line of your email.You can ask us not to send you future marketing communications. To do this, simply contact us through Mano Mano. Type "No Marketing" in the subject line and then include your postal address, including postcode, your email address. We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after sale obligations.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Thank you for submitting an unwanted return request with Mano Mano.To exercise the right to return, you must get in touch with us in advance, via contact seller option in your ManoMano Account. The return period will expire after 14 days from the date on which you acquire the parcel.
If your item is damaged or defective, Please provide us with as much information and images of your issue so we can resolve this promptly. Please ensure that the goods are returned to us in excellent saleable condition and in the same packaging as the item was delivered in. If the item has been used or shows signs of use then your refund may be considerably less depending on inspection results.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate with us about your returns. We may withhold reimbursement until we have received the goods back. If you have any questions please contact us our Customer Service department and we will be happy to help.

Woosien Beijing Nuosong Technology Co., Ltd.

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