Galano

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Customers are required to returned the parcel to us as new and in its original packaging. By as new and in its original packaging, we mean:
• All original packaging, labels and carton in good condition, allowing it to be resold at full price.
• All goods that are returned to us will be checked on arrival to make sure they are in a reasonable condition with everything complete, and only then we will process your full refund.

We aim to process all return refunds within 48 hours of receiving the goods back into our Warehouse. Thank You!

Important Notes: 1. Please inform that there are two area in UK is currently undeliverable by courier which are JE & GY. 2. Cut off time at 1pm (Beijing Time)