The seller is located at Aubagne, France, France
What the seller has to say
« Arcane Industries is the leading manufacturer and distributor of waterproofing, damp proofing, internal and external waterproofing products at highly competitive trade prices. We are able to fulfill all your damp and waterproofing requirements. »
Customer reviews (5)
Detailed terms of sale
A Shipping charge will be applied to all orders. This charge is calculated depending on the delivery address (shipping zone) and is subject to your acceptance.
2.7 Shipping charge
A Shipping charge will be applied to all orders. This charge is calculated depending on the delivery address (shipping zone) and is subject to your acceptance. Once you confirm your order (showing shipping costs), you have accepted and confirm this extra charge. If the charge is unacceptable to you, the order must not be confirmed. Once it is confirmed, you have validated your acceptance of these charges and order as priced upon confirmation.
2.9 Delivery Schedule
We deliver to the United Kingdom and many other European countries. We will normally ship your order to you within 3 business days. Standard delivery will be made by post for shipments weighing less than 10 kg and/or on a five day carrierfor orders exceeding 10 kg in the United Kingdom.
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods.
If you buy goods which do not have technical specifications you require online, it is your responsibility to establish the suitability of the goods for your intended purpose. It is the responsibility of the customer to request the MSDS on any products purchased online.
2.10 Returns Policy
Private individual customer: If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original box and packaging. Article 2.10 does not apply to business customers.
2.10.1 Shipment of Return
The Customer will be responsible for the safe return of the goods. Goods must be returned "as new" or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in manner. We cannot accept the return of opened items or made to order items or special order items.
The Customer cannot return items that are not under the cover of a Returns Number (RA). The RA request must be completed online at www.arcane-industries.co.uk. Only once the RA has been authorised, do we accept that the item(s) may be returned. The RA number must be clearly marked on the outer packaging only and not on the manufacturer packaging. Any item returned not under the cover of an RA number will be rejected and returned to you.
2.10.2 Condition of Returned Products
Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, etc are all returned. Adequate packaging must be used to return the goods. Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received will be returned in the same manner.
You have 7 days to send the goods back starting from the date of reception of our RA number.
2.10.3 Reimbursement of Shipment Expenses
If a package returned does indeed contain a defective or faulty product (or was the wrong product sent due to an error in our shipment department), and if the product is received in pristine condition (see above), we will reimburse the transportation expenses.
We reserve the right to reject and item(s) that do not meet the criteria laid out above.
2.10.4 Failure to Deliver
If the goods are returned to us because they were unable to be delivered for any reason (incorrect address, packed not collected within the delay communicated to the customer by the transporter, package refused by the customer upon delivery for no reason), we will reimburse the cost of those products returned to us in good condition. The shipment charges will not be reimbursed.
2.11 Making Claims
2.11.1 Time Limitations for notification of claims
All claims must be made within 24 hours of reception of the order by e-mail to arcane-industries.co.uk and a registered letter must be sent by post within 3 business days of reception of goods to:
ARCANE INDUSTRIES SA
73 avenue du Douard
ZI les Paluds
13685 AUBAGNE Cedex
All claims concerning products must indicate clearly the product name and Batch numbers on the packaging.
2.11.2 Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as "unchecked". Should any damage be identified on opening the package, arcane-industries.co.uk must be advised within 24 hours (or one business day) of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by arcane-industries.co.uk, and an arrangement will be made to collect the damaged goods and replacements will be sent. We cannot accept any claims for damage if the above time scales are not followed.
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 24 hours of delivery.
Should the Customer be missing an item but has signed for the correct number of packages, the Customer must notify us within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.
2.11.4 Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received ( we may require the manufactures part codes and a full description of what has been received). Should there be any extenuating circumstances that has prohibited the Customer to remain within the specified time frame, resolution will be by mutual decision.
2.11.5 Faulty Goods
If you think that the product you have purchased is faulty and arcane-industries.co.uk agrees that the item purchased is indeed faulty, we will authorise a replacement/repair of the product direct to you. This does not affect your statutory rights.
Carriage for all goods returned under warranty to us is the responsibility of the customer.
We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.
2.11.7 Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
2.11.8 Product not conform to expectations or use
If for one reason or another, the customer cannot use the products or discovers that the product may not be used for his application and if the product description and use is clearly indicated on documentation available to the customer on www.arcane-industries.co.uk will not reimburse or compensate the customer and will not be held responsible.
If it is decided that the product is in fact defective or not up to standards or if important information concerning the product and its usage was inadvertently withheld from the customer, the customer may cancel his order and will be reimbursed for the full amount paid or choose to keep the product.
Reaching Us If you need to reach us, please email us using the link on our website, Alternatively, you can write to us at Arcane Industries - ZI Les Paluds - 73 avenue du DOUARD - 13685 AUBAGNE Cedex - FRANCE
3. Conditions Relating to Both Your Use of arcane-industries.co.uk and Sales to You
arcane-industrie.co.uk does not sell products for purchase or use by children. If you are under 18, you may use arcane-industries.co.uk only with the involvement of a parent or guardian.
3.2 Electronic communications
When you visit arcane-industries.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
3.3 Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
3.4Product Images / Specifications
Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a products specification please let us know here.
Product price including VAT.
1.4 Licence for website access
Arcane-industries.co.uk grants the user a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of arcane-industries.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
The user may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of arcane-industries.co.uk and its affiliates without express written consent. The user may not use any meta tags or any other "hidden text" utilising arcane-industries.co.uk's or its affiliates' names or trademarks without the express written consent of arcane-industries.co.uk. Any unauthorised use terminates the permission or license granted by arcane-industries.co.uk.
The user is granted a limited, revocable, and non-exclusive right to create a hyperlink to the Homepage of arcane-industries.co.uk as long as the link does not portray arcane-industries.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any arcane-industries.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.
1.5 User conduct
The user must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
The user understands that they, and not arcane-industries.co.uk, are responsible for all electronic communications and content sent from their computer to us and they must use the website for lawful purposes only.
The user must not use the website for any of the following:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
to cause annoyance, inconvenience or needless anxiety
1.6 Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of arcane-industries.co.uk, its affiliates or its content suppliers. You may not systematically extract and/or re-utilise parts of the contents of the website without arcane-industries.co.uk's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without arcane-industries.co.uk's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without of arcane-industries.co.uk's express written consent.
2. Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by arcane-industries.co.uk to the customer. The word user will replaced by the word customer in the following context and the customer will be "you". Attention; These terms and conditions cover both private individual and business customer transactions. However, the transaction is not covered by the same consumer legislation. Business customers may purchase online but are subject to all of the terms and conditions governing business transactions. The European and International trade laws governing business will supersede these general terms and conditions.
2.1 MAKING A PURCHASE
Our site is designed to make it user-friendly. Click on WATERPROOF GUIDE to find your problem and our solution or simply browse our site and view our product line. Add any items you wish to buy to your shopping cart, as you go along, just like shopping in a supermarket. You can delete any items you choose not to buy at any moment before confirming checkout. When you are ready, simply click on "Checkout" and fill in the information needed to complete your order.
2.2 VALIDATION OF ORDER
Your order becomes official once you click on CONFIRM ORDER on our website www.arcane-industries.co.uk The click on CONFIRM ORDER validates both these terms and conditions which will prevail over any and all other specific terms and conditions and the customers' order and will bear the validity date of this electronic signature.
When your confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we confirm your order and your payment.
This confirmation confirms availability of products and the price quoted at the time the customer confirmed the order. This term is to protect against any errors due to technical problems with the website.
If for one reason or another, the price of the goods ordered was not valid at the time of your order, we will contact you to inform you of the error and ensure that the any change in price is acceptable to you.
Likewise, if we are unable to supply a particular product within normal delays and for any reason (out of stock, discontinued, etc.), you will be informed and if your account has been debited at this time, it will be credited for the amount debited if you wish to cancel your order at this time.
An order by a business customer becomes irrevocable upon our website's (www.arcane-industries.co.uk) confirmation which will correspond to the date of acceptance of payment via your credit card or Paypal or any other payment organisation indicated on our website arcane-industries.co.uk.
2.3 Electronic Signature
A click on CONFIRM ORDER is the electronic signature of the customer validating the customer's acceptance of these terms and conditions and the customer's order. This signature has the same binding value as the customer's signature in writing.
2.4 PAYMENT / VAT / CURRENCY
You can pay by:
-Credit card: We accept Visa, MasterCard, and American Express credit cards.
- Wire transfers: international wire transfers
We do not accept: cheques or Eurocheques, or cash in any currency
You can choose to pay in € or £. Our prices exclude VAT and shipment charges. If payment is made in £ or €, there will be no conversion charges applied to your purchase. If there is any transaction other than Sterling or Euros, the conversion charges will be borne by the card holder.
On the website our prices are quoted VAT exclusive.
The VAT currently applicable is 20% (current VAT rate in France).
*Corporate customer: You must enter your VAT registration number to qualify as a business customer. We'll need the legal name and registered address that corresponds to the VAT registration number entered in your account. Once you've submitted your VAT registration number we'll verify it. The time this takes can vary but we'll try to complete it within two business days. Once entered and accepted, your active VAT registration number will be applied to all of your purchases.
Payment by credit card is completely secure: when the order is placed at our website, credit card numbers are encrypted using the SSL protocol (Secure Socket Layer) and the 3DSecure system. Your banking coordinates and all account information are encrypted. They are only decrypted after they reach our bank. They are not held in clear text on any website. The encrypted information is sent directly (and only) to our bank. No information is sent or is ever made available to Arcane Industries SA or any person working for Arcane Industries SA.
The acceptance and confirmation of payment by our partners (Visa, Mastercard, Amex, PayPal) confirms your order and shipment will be made within 3 business days of our partner's date of validation of payment.
Under normal circumstances, your order will be confirmed and accepted by Arcane Industries when our payment partners confirm acceptance of payment. The date of their confirmation and acceptance will constitute the date of your order.
If for any reason we cannot and do not confirm your order (product out of stock, typographical or technical errors on the site), your order will be cancelled and either (1) your account will not be debited for the cancelled order or (2) your account will be credited with the full amount debited for the order in question.
2.5 Availability of Products
Our products and prices quoted are valid as long as they are online on our site www.arcane-industries.co.uk.
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.
Most products are normally in stock and can be sent within 3 business days of our confirmation of your order. If the product is out of stock and cannot be sent within standard delays, we will notify the customer within 20 days by e-mail and propose either to deliver the order at a later date or to send a similar product at a similar price in replacement for the article out of stock. If the product is out of stock or no longer available, or if you wish to cancel your order because we have modified the shipping delay, we will arrange to cancel your order upon reception of your e-mail confirming your will and/or credit any payment which has been made for this order at this time.
2.6 Cancellation of Orders
This Article 2.6 does not apply to business customers.
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products must be returned in their original unopened packaging.
If you cancel your order in any of the circumstances set out above save for cancellation under the provisions of the Distance Selling Regulations, we will refund any money paid by you after any products, which have been delivered to you, are returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above.
Any orders cancelled once the goods have been shipped from our warehouse will be subject to credit only once the goods are returned to us and received and receipted by our warehouse. Only those goods which are received in the condition in which they were sent (new, no defects, no parts missing, with no damage or defacement to the manufacturer packaging) will be receipted by our warehouse.
See paragraphs 2.7 Returns Policy and 2.8 Notification of Claims for more complete information concerning cancellation after shipment.
Arcane Industries - 73 avenue du Douard ZI Les Paluds
13685 AUBAGNE CEDEX - FRANCE
VAT Registered: FR62401112024
Company number: 401 112 024 00021