The seller is located at , United Kingdom
What the seller has to say
« Established in 1963 we are proud to be Scotland’s largest bathroom superstore. Fantastic variety & unbeatable prices, available in-store and online. »
Detailed terms of sale
Free Delivery on all orders over £500 for mainland UK.
The Delivery time for your order is usually between 2-5 working days for all stock items and will be confirmed when your order is picked and passed to our delivery partners.
All small and medicum sized deliveries are handled by a specialist UK wide parcel company and delivered to your door. We will update you on your order progress and let you now when it is ready for dispatch.
Large deliveries are managed by our specially selected pallet delivery partners:
The goods will be delivered to the kerbside as close as possible to your front door. The driver is NOT insured to take the goods inside your property, so it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.
Wholesale Domestic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Wholesale Domestic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes
8. Your rights to end the contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether the goods or products were bought in store, online or over the telephone, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods or product repaired or replaced or to get some or all of your money back), (see clause 11);
(b) If you want to end the contract because of something we have done or have told you we are going to do, (see clause 8.2);
(c) If you have just changed your mind about the goods or product, (see clause 8.3). You may be able to get a refund if you are within the cooling-off period (14 days), but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d) In all other cases (if we are not at fault and there is no right to change your mind), (see clause 8.5).
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any goods or products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the goods or product which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price or description of the goods or product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the goods or products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the goods or products for technical reasons, or we have notified you that we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
(e) you have a legal right to end the contract because of something we have done wrong.
8.3 How long do I have to change my mind? How long you have depends on what you have ordered, how you have ordered it and how it is delivered.
(a) Have you bought goods in store? If so you may change your mind about our goods or products either before it is delivered or within 14 days of receiving it. Please contact us to arrange for a full refund. If you have received the unwanted goods or product you must return it to us at your own expense.
(b) Have you bought goods online or by telephone? If so you have 14 days after the day you (or someone you nominate) receives the goods or products. If your goods are split into several deliveries over different days you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
8.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of goods or products which have made or produced to your specifications. Once your order for such bespoke goods or products has been confirmed by Confirmation Email or Order Acknowledgement you cannot change your mind. However if the goods or products are faulty or does not match the agreed specification you will be entitled to a refund or exchange (see clause 11).
8.5 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call our customer service team at 0344 809 4249 or by emailing us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Online. Complete the [form INSERT LINK TO ONLINE FORM] on our website.
(c) By post. Print off the [form INSERT LINK TO PRINTABLE FORM] and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Wholesale Domestic Equipment Company Limited, 50 Montrose Avenue, Hillington Park, Glasgow, G52 4LA or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 0344 809 4249 or email us at firstname.lastname@example.org for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
9.3 When we will pay the costs of return. We will pay the costs of return:
(a) if the goods or products are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the goods or product, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
9.5 How we will refund you. We will refund you the price you paid for the goods and products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the goods or product back from you.
Who we are. We are Wholesale Domestic Equipment Company Limited a company registered in Scotland. Our company registration number is SC41435 and our address is 400-406 Hillington Road, Hillington Industrial Estate, Glasgow, G52 4BL. Our registered VAT number is 260 6850 59.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.