BathShopOnline

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Returns policy If you change your mind for any reason and you wish to return your purchase you must notify us within 14 days in writing by letter, fax or email. Unwanted items must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging within 14 days of receipt. Items must not have been used or assembled in any way. BathShopOnline retains the right to refuse a refund on any item not deemed to be resaleable. Returns cannot be accepted once the assembly process has begun. You must include your customer order details with the package, as we cannot process a refund without these. Once received the items will be checked and a refund issued within four weeks. Items returned must arrive in perfect condition, including the packaging, so please ensure that they are packed well. If you are returning goods to us we recommend you take out appropriate insurance for the return delivery. Unfortunately, items received in an un-saleable condition (excluding faulty goods) will not be eligible for either exchange or refund. If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. Please also note that we do not refund the delivery cost unless the product is damaged or faulty. If you have any queries or need further assistance call us on +44 3300 417190 (please remember to have your Order Reference / Invoice Number to hand when calling) - our offices are open Monday to Thursday 8.30-5.30pm, Friday 8.30-4.30pm. Damaged, Defective or Incorrect Goods If your purchase is not fit for purpose, is misdescribed, faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. We will require you to return the item, as it may be necessary to return it to the manufacturer. You must check all items and parts of items for damage prior to assembly. Include your customer order details with the package, as we cannot process the returned goods without these. Once received the items will be checked and a replacement or refund issued within four weeks. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.