What the seller has to say
« BathShopOnline is a one stop shop for bathroom accessories, with each product having been through a vigorous testing and selection process to provide the best range for our customers. The extensive product portfolio ranges from toilet seats to shower accessories and wall mounted accessories to storage solutions, providing styles to suit any bathroom. »
£4.95 Standard Delivery (3 – 5 Days). Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 2.00pm, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra working day.
All Prices include VAT
We are committed to integrity and professionalism in all areas of our services and therefore we take our obligations under the Data Protection Act 1998 (the "Act") very seriously. We will use reasonable endeavours to protect your privacy and ensure that Personal Data (as defined in the Act) is used only for the purposes below.
If you are providing Personal Data to us on someone else's behalf you must have their consent.
If you change your mind for any reason and you wish to return your purchase you must notify us within 14 days in writing by letter, fax or email.
Unwanted items must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging within 14 days of receipt. Items must not have been used or assembled in any way. BathShopOnline retains the right to refuse a refund on any item not deemed to be resaleable. Returns cannot be accepted once the assembly process has begun.
You must include your customer order details with the package, as we cannot process a refund without these. Once received the items will be checked and a refund issued within four weeks. Items returned must arrive in perfect condition, including the packaging, so please ensure that they are packed well.
If you are returning goods to us we recommend you take out appropriate insurance for the return delivery. Unfortunately, items received in an un-saleable condition (excluding faulty goods) will not be eligible for either exchange or refund.
If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Please also note that we do not refund the delivery cost unless the product is damaged or faulty.
If you have any queries or need further assistance call us on +44 3300 417190 (please remember to have your Order Reference / Invoice Number to hand when calling) - our offices are open Monday to Thursday 8.30-5.30pm, Friday 8.30-4.30pm.
Damaged, Defective or Incorrect Goods
If your purchase is not fit for purpose, is misdescribed, faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. We will require you to return the item, as it may be necessary to return it to the manufacturer. You must check all items and parts of items for damage prior to assembly.
Include your customer order details with the package, as we cannot process the returned goods without these. Once received the items will be checked and a replacement or refund issued within four weeks.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.