GoShopDirect

Stock All stock is despatched from our own warehouse but at times items that appear on eBay may be out of stock - We do everything in our power to update stock availability to ensure customer satisfaction. If your item is unfortunately out of stock we will contact you via eBay to inform you and if the stock is due in soon you have the option to wait or cancel or alternatively have another product - If the item you have ordered is obsolete we will cancel the order and refund you within 2 working days. Delivery All parcels on our standard delivery service will be delivered within 2-3 working days to Mainland UK. Pallet delivery orders for heavy items are delivered by various carriers. No assistance will be given by the driver to move the item into your property. All orders on our express service will be delivered within 1-2 working days to Mainland UK only. Please note that we are allowed to legally hold orders for upto 24hours before despatch.

Stock All stock is despatched from our own warehouse but at times items that appear on eBay may be out of stock - We do everything in our power to update stock availability to ensure customer satisfaction. If your item is unfortunately out of stock we will contact you via eBay to inform you and if the stock is due in soon you have the option to wait or cancel or alternatively have another product - If the item you have ordered is obsolete we will cancel the order and refund you within 2 working days. Delivery All parcels on our standard delivery service will be delivered within 2-3 working days to Mainland UK. Pallet delivery orders for heavy items are delivered by various carriers. No assistance will be given by the driver to move the item into your property. All orders on our express service will be delivered within 1-2 working days to Mainland UK only. Please note that we are allowed to legally hold orders for upto 24hours before despatch.

We are committed to preserving the privacy of all our account holders, customers and visitors to our website at https://www.goshopdirect.co.uk (the “Website”). Please read the following privacy policy to understand how we use and protect information that you provide to us. Who We Are We are General Contracting (UK) Limited a company registered in Bermuda under company number FC17178 with our registered office at Canon’s Court, 22 Victoria Street, PO Box HM1179, Hamilton, Bermuda. Our principal place of business is at 141 Farmer Ward Road, Kenilworth, Warwickshire, CV8 2SU. General Contracting (UK) Limited is entered in the Information Commissioner’s Register of Data Controllers with registration no. Z6174949. Please see the Contact Us page for our contact information. How We Collect Information We may collect information which you voluntarily submit via forms, surveys or feedback forms or via interactive areas that appear on our Website from time to time. What We Use Your Information For We may use your information for marketing purposes (for example to send you information about our products, services and any promotions) unless you have asked us not to. We will use your information to provide you with access to our Website and to personalise the content of this Website. We may use your information to carry out marketing analysis and to make general improvements to our Website or the products or services we offer. We may also contact you from time to time for feedback on your use or our goods, services or Website. With Whom We May Share Your Information We may share your information with our group companies from time to time for administrative purposes and so they can provide you with any information, products or services you have requested. We may allow third parties who supply services to us or who process information on our behalf (for example our online payment provider or credit reference agencies) incidental access to your information. However, we will ensure that they keep your information secure and do not use it for their own purposes. We may share your information with another organisation which buys our company or our assets or to whom we transfer our agreement with you and in the course of any negotiations which may or may not lead to such a transfer or sale. We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws. Cookies Cookies are small text files that are transferred from our Website and stored on your computer’s hard drive. They enable our Website to “remember” who you are. We use cookies to track visitor use of our Website and to compile statistical reports on website activity. If you register to use this Website we will also use cookies to remember who you are when you visit or use our Website. If you purchase goods via our Website we will also use cookies to remember what is in your shopping basket. We also use the Google Analytics Tool to collect and analyse Website statistics. Google Analytics require us to reproduce the following wording in our privacy policy: “This website uses Google Analytics, a web analytics service provided by Google Inc (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer information to third parties where required to do so by law, or where such third parties process information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.” Most browsers are automatically set to accept cookies but you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies you should still be able to use the Website but it may adversely affect your ability to use certain areas. More information about cookies, including browser-specific instructions on how to restrict or block cookies may be found on the IAB’s website at http://www.allaboutcookies.org. Transferring Your Information Outside of Europe As part of the services we offer to our customers we may transfer the information you provide to us to countries outside of Europe. This may happen if one of our servers or service providers is located outside of Europe. For example we currently use the services of a US based company to manage our email marketing lists and campaigns on our behalf. Countries outside of Europe may not have similar data protection laws to the UK. If we transfer your information outside of Europe in this way we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. Your Rights You have the right to see any information we hold about you on payment of a statutory fee, which is currently £10. You have the right to correct any errors in information we hold about you. Please inform us about changes to your details so that we can keep our records accurate and up to date. You have the right to opt out of receiving any marketing material from us or any third party at any time. Changes to Our Privacy Policy We will from time to time update and make changes to this policy. We recommend that you revisit this privacy policy frequently, and ideally each time you visit our Website. This Privacy Policy was last updated on 13 August 2009. Links If you follow a link from any of our websites to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read the privacy policies appearing on those sites. Further Information If you have any queries about the information we hold on you, or would like to exercise your rights set out above, please contact us by email at sales@goshopdirect.co.uk. Further information about data protection issues including the online Register of Data Controllers can be found on the Information Commissioner’s site at https://ico.org.uk/. Cookies Cookies are small text files that are transferred from our Website and stored on your computer’s hard drive. They enable our Website to “remember” who you are. We use cookies to track visitor use of our Website and to compile statistical reports on website activity. If you register to use this Website we will also use cookies to remember who you are when you visit or use our Website. If you purchase goods via our Website we will also use cookies to remember what is in your shopping basket. We also use the Google Analytics Tool to collect and analyse Website statistics. Google Analytics require us to reproduce the following wording in our privacy policy: “This website uses Google Analytics, a web analytics service provided by Google Inc (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer information to third parties where required to do so by law, or where such third parties process information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.” Most browsers are automatically set to accept cookies but you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies you should still be able to use the Website but it may adversely affect your ability to use certain areas. More information about cookies, including browser-specific instructions on how to restrict or block cookies may be found on the IAB’s website at http://www.allaboutcookies.org.

If you change your mind, returns are free!
You have 30 days to change your mind. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Damaged on Delivery – Customer Reporting Process
If your order arrives damaged, we’re here to help. Please follow the steps below to report the issue so we can resolve it quickly:
Step 1: Inspect the Package
• Upon delivery, check the package and its contents for any visible damage.
• If damage has occurred please mark the drivers proof of delivery (POD) as damaged
• Take clear photos of:
• The outer packaging
• The damaged item(s)
• Any shipping labels or documentation
• Lastly please retain the original packaging

Step 2: Contact Our Customer Service Team
• Reach out to our Customer Service team within 3 days of receiving the delivery.
• You can contact us via:
• Email: sales@goshopdirect.co.uk
• Phone: 01473 276431

Step 3: Provide Required Information
Include the following details in your report:
• Your order number
• A description of the damage
• The photos you took
• Your preferred resolution (e.g., replacement, refund)

Step 4: Wait for Confirmation
• Our team will review your request and respond within 2 business days.
• We may request additional information or offer a resolution based on our policy.

Step 5: Resolution
• If approved, we’ll arrange for a replacement, refund, or other suitable solution.
• You’ll receive confirmation and next steps via your chosen contact method.
Returns Policy - Change of Mind
We understand that sometimes a purchase doesn’t work out as expected. If you’ve changed your mind about an item, we’re happy to accept a return under the following conditions:

Eligibility for Return
• The item must be returned within 31 days of the original purchase date.
• The item must be unused, in its original packaging, and in resalable condition.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.

Return Process
• Contact our Customer Services team to authorise the return
• Customers are responsible for organising and covering the cost of return shipping. (We recommend you use a fully tracked service)
• Please ensure the item is securely packaged to prevent damage during transit.
• Returns should be sent to the following address:

Go Shop Direct
38 Bluestem Group
Ipswich
IP3 9RR

Refunds
• Once the returned item is received and inspected, we will issue a refund to the original payment method.
• Refunds may take 7 business days to process.
• Shipping costs are non-refundable.


If you have any questions or need assistance, please contact our customer service team at 01473 276431



De'Longhi Faulty Product Returns Process
We want you to be completely satisfied with your purchase. If you need to return or replace a faulty De'Longhi product, please follow the steps below based on the time since your purchase.
________________________________________
If Within 30 Days of Purchase
You can request a return or replacement through GoShopDirect:

1. Contact GoShopDirect Customer Service
• Reach out via email or phone number below
• Email: Sales@goshopdirect.co.uk
• Phone: 01473276431
• Provide your order number, product details, and reason for return.

2. Prepare Your Item
• Ensure the product is well packaged and includes all accessories.
• Include any relevant paperwork or return forms provided by GoShopDirect.

3. Return or Replacement
• GoShopDirect will guide you through the return shipping process.
• Once received, they will issue a refund or replacement as requested.
________________________________________
If More Than 30 Days Since Purchase
You’ll need to contact De'Longhi directly for support, as the product may be eligible for repair under warranty.

1. Contact De'Longhi Customer Support
• Please call 0345 222 0458
• Provide your proof of purchase, product serial number, and a description of the issue.


2. Troubleshooting and Repair
• De'Longhi may offer troubleshooting steps or arrange for the product to be sent to an authorised repair centre.
• If the issue is covered under warranty, repairs will be carried out free of charge.

Lancaster Holdings Ltd T/A Go Shop Direct, Canons Court, 22 Victoria Street, PO Box HM1179, Hamilton, Bermuda Our principal place of business is at; 141 Farmer Ward Road, Kenilworth, Warwickshire, CV8 2SU