Safeni Trading UG

If you change your mind
You have 15 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Dear Valued Customer,

Warm greetings from S'AFIELINA! Before initiating a product return, we kindly request you to get in touch with us. Rest assured, we are committed to expediting your return request.

To streamline the returns process, please provide a brief reason for your return. Should you have any additional queries, our dedicated team is here to assist you.

We'd like to emphasize that we are unable to accept used products, as they are not suitable for resale.

In the event of any quality issues, we pledge to either refund your purchase or dispatch a replacement package.

Return Address:
LoknStore G0902
FW: BH (SF), 6 Churchbridge
Oldbury
B69 2AP

Please familiarize yourself with our return policy:

If you choose to handle the return shipping yourself, kindly note that any associated costs will be your responsibility.
Should you prefer a prepaid return label or wish to arrange a pickup, please do not hesitate to contact us.
For inquiries or assistance, please follow these steps:

Visit "My Orders."
Click on "Get Help" to reach us.
Refund Process:
Upon receiving your returned package in a resalable condition, we will promptly initiate the refund process.

Your understanding and cooperation are greatly appreciated. Should you have any further questions, do not hesitate to reach out to us.

Sincerely,
S'AFIELINA