My Shiop GB

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
When requesting a return, please ensure that you meet the following criteria:
1 The product is in good condition with no wear and tear
2 Within 14 days from the date of receipt
3 I no longer need it
4 The product does not meet my expectations
*Important: After returning the product, please send us the return receipt number as soon as possible. This is the only proof of refund, otherwise no refund will be possible. (Note: The purchaser is responsible for the shipping cost of the return)

Please contact the seller as soon as possible in the event that
1 The package was not received, damaged or lost during transportation
2 The product quality is defective resulting in the product being unusable
3 The product is not the same as the product you ordered
Thank you for your understanding and cooperation