The seller is located at Cheshire, United Kingdom

67%
positive reviews

What the seller has to say

« Rowlinson Garden Products is a family business that's been trading in timber since 1926. With our manufacturing knowledge and experience, you can be confident that our products are constructed to the highest standard and from the finest materials available. »

Chris Ullmer, Marketing Manager

Customer reviews (6)
Profile Image Robert.L365 1 reviews given 0 upvotes
Bought on 20/09/2019 Published on 27/09/2019

It took a week to finally get a courier to collect the wrong sized item for return but still await refund.what is disappointing is despite letting mano mano know twice that the advert is incorrect they are still showing the wrong sizes Read more
Profile Image Stone.C 1 reviews given 0 upvotes
Bought on 18/05/2019 Published on 22/06/2019

Exceeded our expectation on delivery and product Read more
Profile Image George.B25 1 reviews given 0 upvotes
Bought on 28/09/2018 Published on 28/10/2018

I was amazed how good the customer service was. Read more
Profile Image Helen.H14 3 reviews given 0 upvotes
Bought on 27/08/2018 Published on 13/09/2018

Profile Image Virginia.M10 1 reviews given 0 upvotes
Bought on 20/07/2018 Published on 30/08/2018

The customer service team were polite and informative when I contacted them regarding delivery dates. Read more
Profile Image Gregg.D1 1 reviews given 0 upvotes
Bought on 23/07/2018 Published on 31/07/2018

All-in-all a pretty disappointing purchase. Firstly I found it very confusing as the instructions were completely wrong... the roof came in 2 parts not 3, you need 9 x 50mm screws but actually only 6 are supplied & the supplied door uprights are 1340mm long whereas the instructions state the piece is 1485mm long and because they are too short it leaves a gap. Bizarrely though if a 1485mm piece was provided it would actually be too long as it wouldn’t leave room for the door plate. Also when I received the shed it was practically glued together by sap and paint so now there are big parts that are now stripped of paint where I've had to prize it apart. I phoned the manufacturers directly but they seemed poised for me just to try and get my money back, this wasn't what I was after at all, I just wanted to get the shed built properly with the right parts supplied. Parts were bowed and once piece came split! . To be fair its a nice looking shed once its up but for the money & hassle I'd look elsewhere if I were you Read more
  • 1
Detailed terms of sale
  • Free shipping
  • Either within 7 or 14 days depending on product (detailed on price list)
  • Product price and shipping including VAT.
  • Data Protection Policy

    Introduction
    Rowlinson Garden Products Ltd needs to collect and use certain types of information about the individuals or service users who come into contact with the company in order to carry out work. This personal information must be collected and dealt with appropriately whether it is collected on paper, stores in a computer database, or recorded on other material and there are safeguards to ensure this under the General Data Protection Regulations [GDPR]2018.
    Data Controller
    Rowlinson Garden Products Ltd is the Data Controller under the Act, which means that it determines what purposes personal information held, will be used for. It is also responsible for notifying the Information Commissioner of the data it holds or is likely to hold, and the general purposes that this data will be used for.
    Disclosure
    Rowlinson Garden Products Ltd may share data with other agencies such as the local authority, funding bodies and other voluntary agencies.
    The Individual / Service user will be made aware in most circumstances how and with whom the information will be shared. There are circumstances where the Law allows the company to disclose data [including sensitive data] without the data subjects consent.
    These are:
    a) Carrying out a legal duty or as authorised by the Secretary of State;
    b) Protecting vital interests of an individual / service user or other person;
    c) The individual / service user has already made the information public;
    d) Conducting any legal proceedings, obtaining legal advice or defending any legal rights;
    e) Monitoring for equal opportunities purposes – e.g. race, disability or religion;
    f) Providing a confidential service where the Individual / Service User’s consent cannot be obtained or where it is reasonable to proceed without consent, e.g. where the company would wish to avoid forcing stressed or ill Individuals / Service Users to provide consent signatures.
    Rowlinson Garden Products Ltd regards the lawful and correct treatment of personal information as very important to successfully operating, and to maintaining the confidence of those with whom they deal.
    Rowlinson Garden Products Ltd intends to ensure that personal information is treated lawfully and correctly at all times.
    To this end, Rowlinson Garden Products Ltd will adhere to the Principles of Data Protection, as detailed in the General Data Protection Regulations 2018.


    Specifically, the Principles require that personal information:
    a] Shall be processed fairly and lawfully and shall not be processed unless specific conditions are met;
    b] Shall be obtained only for one or more of the purposes specified in the Act, and shall not be processed in any manner incompatible with the purpose or those purposes;
    c] Shall be adequate, relevant and not excessive in relation to those purpose[s];
    d] Shall be accurate and, where necessary, kept up to date;
    e] Shall not be kept longer than is necessary;
    f] Shall be processed in accordance with the rights of data subjects under the Act;
    g] Shall be kept secure by the Data Controller who takes appropriate technical and other measures to prevent unauthorised or unlawful processing or accidental loss or destruction of, or damage to, personal information;
    h] Shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of individual / service users in relation to the processing of personal information.
    Rowlinson Garden Products Ltd will, through appropriate management and strict application of criteria and controls:
    Observe fully, conditions regarding the fair collection and use of information;

    Meet its legal obligations to specify the purposes for which information is used;

    Collect and process appropriate information, and only to the extent that it is needed to fulfil its operational needs or to comply with any legal requirements;

    Ensure the quality of information used;

    Ensure that the rights of people about whom information is held, can be fully exercised under the Act, these include:

    The right to be informed that processing is being undertaken

    The right of access to one’s personal information;

    The right to prevent processing in certain circumstances and to correct, rectify, block or erase information which is regarded as wrong information.

    Take appropriate technical and organisational security measures to safeguard personal information;

    Ensure that personal information is not transferred abroad without suitable safeguards;

    Treat people justly and fairly whatever their age, religion, disability, gender, sexual orientation or ethnicity when dealing with requests for personal information.

    Set out clear procedures for responding to requests for information.





    Data Collection
    Informed consent is when:
    An Individual / Service User clearly understands why their information is needed, who it will be shared with, the possible consequences of them agreeing or refusing the proposed use of the data;

    And then gives their consent.
    Rowlinson Garden Products Ltd will ensure that data is collected within the boundaries defined in this policy. This applies to data that is collected in person, or by completing a form.
    When collecting data, Rowlinson Garden Products Ltd will ensure that the Individual / Service User:
    Clearly understands why the information is needed;

    Understands what it will be used for and what any consequences are should the Individual / Service User decide not to give consent to processing;

    As far as is reasonably possible, grants explicit consent written or verbal for data to be recorded;

    Is as far as reasonably practicable, competent enough to give consent and has given so freely without any duress;

    Has received sufficient information on why their data is needed and how it will be used.

    Data Storage
    Information and records relating to Service Users will be stored securely and will only be accessible to authorised persons.
    Information will be stored for only as long as it is needed or required statute and will be disposed of appropriately.
    It is Rowlinson Garden Products Ltd responsibility to ensure all personal and company data is non-recoverable from any computer system previously used within the organisation, which has been passed on / sold to a third party.
    Data Access and Accuracy
    All Individual / Service Users have the right to access the Rowlinson Garden Products Ltd holds about them. Rowlinson Garden Products Ltd will also take reasonable steps to ensure that any information is kept up to date by asking data subjects whether there have been any changes.
    In addition, Rowlinson Garden Products Ltd will ensure that
    It has a Data Protection Officer with specific responsibility for ensuring compliance with Data Protection;

    Everyone processing personal information understands that they are contractually responsible for following good data protection practice;

    Everyone processing personal information is appropriately trained to do so;

    Everyone processing personal information is appropriately supervised;

    Anybody wanting to make enquiries about handling personal information knows what to do;

    It deals promptly and courteously with any enquiries about handling personal information;

    It describes clearly how it handles personal information;

    It will regularly review and audit the ways it holds, manages and uses personal information;

    It regularly assesses and evaluates its methods and performance in relation to handling personal information;

    All staff are aware that a breach of the rules and procedures identified in this policy may lead to disciplinary action being taken against them.

    This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the regulation [Act]


























    Data Protection Policy

    Glossary of Terms

    Data Controller – The person who [either alone or with others] decides what personal information Rowlinson Garden Products Ltd will hold and how it will be held or used.
    General Data Protection Regulations [GDPR]– The legislation that provides framework for responsible behaviour by those using personal information.
    Data Protection Officer – The person[s] responsible for ensuring that Rowlinson Garden Products Ltd follows its data protection policy and complies with the General Data Protection Regulations.
    Individual / Service User – The person whose personal information is being held or processed by Rowlinson Garden Products Ltd for example; a client, an employee or supporter;
    Explicit Consent – is a freely given, specific and informed agreement by an Individual / Service User in the processing of personal information about her / him. Explicit consent is needed for processing sensitive data.
    Notification – Notifying the Information Commissioner about the data processing activities of Rowlinson Garden Products Ltd, as certain activities may be exempt for notification.
    Information Commissioner – The UK Information Commissioner responsible for implementing and overseeing the General Data Protection Regulations.
    Processing – Means collecting, amending, handling, storing or disclosing personal information.
    Personal Information – Information about living individuals that enables them to be identified – e.g. name and address and dates of birth etc. It does not apply to information about organisations, companies and agencies but applies to named person, such as individual volunteers or employees within [Group]

    Sensitive Data – refers to data about
    Racial or Ethnic Origin
    Political Affiliations
    Religion or similar beliefs
    Trade Union Membership
    Physical or Mental Health
    Sexuality
    Criminal Record or Proceedings.
  • Customers can request a collection or exchange of a product if the request is received by Rowlinson Garden Products within 28 days of delivery providing that the product is returned as sold, no assembly or preparation (painting etc.) having been attempted and the complete product is in it’s original packaging. Rowlinson require written confirmation (fax or email) from the retailer for any collection, exchange or order cancellation.
  • Group Office, Green Lane, Wardle, Nantwich, Cheshire. CW5 6BN

    Registered under: 00416607
    VAT Registered: GB595663487