Littleborough Furniture Company
The seller is located at Littleborough, Greater Manchester, United Kingdom

63%
positive reviews
over the last 90 days

What the seller has to say

« Importers and distributors of indoor and outdoor furniture »

Laura Schwarze, Customer service

Customer reviews (35)
Profile Image Susan .M 1 reviews given 0 upvotes
Bought on 24/10/2020 Published on 12/11/2020

Faulty product - aftercare service extremely poor. Paid on 26th October, received 29th October, sent emails that date with video of faults, now 12th November and still waiting for correct parts to be sent. Email response time really poor. Would never recommend this website or supplier. Read more
Profile Image Graham.L128 1 reviews given 0 upvotes
Bought on 17/10/2020 Published on 29/10/2020

We really like the product but it is wrongly advertised - it is 13kw not 15kw. The response was fairly swift but not very satisfactory. Their supplier has changed and there is no alternative. I preferred the triangular shape at £10 more but since this was 2kw less we opted for the cylinder shaped one.We could return it but then we’d struggle to get another as they’re selling out fast. Disappointing. Read more
Profile Image Karen.B968 1 reviews given 0 upvotes
Bought on 18/10/2020 Published on 29/10/2020

The seller responded quickly to my request for replacement parts but didn't check the replacements as they are also in the same corroded condition. Very disappointing. Read more
Profile Image Ian.W466 1 reviews given 0 upvotes
Bought on 16/10/2020 Published on 29/10/2020

Very good Read more
Profile Image Jo.C147 1 reviews given 0 upvotes
Bought on 16/10/2020 Published on 27/10/2020

The heater is ok, looks good. It’s a shame that the prices are rising so quickly as the COVID-19 restrictions are imposed. The assembly instructions are ok but not great. We had to figure a lot out for ourselves and the diagrams are very small and not clear. It’s is also very fiddly to light, the dial seems to be very different to the description/instructions. I have also requested a copy of the invoice which has not yet been sent or acknowledged so I’m hoping after sales service will not be an issue Read more
Profile Image Robinson.W 1 reviews given 0 upvotes
Bought on 22/08/2020 Published on 03/09/2020

No. The product is damaged. I have complained and they have not even acknowledged me. Read more
Seller's reply
Hi Wayne, I am sorry that you didn't receive a response. If you message me I will be able to sort any problems out. Kind regards Ryan
Profile Image Derek.B72 1 reviews given 0 upvotes
Bought on 11/04/2020 Published on 11/05/2020

Excellent service unfortunately the glass table top was smashed in transit, replacement was delivered within 3 days without a quibble Read more
Profile Image Charmaine.H 1 reviews given 0 upvotes
Bought on 10/04/2020 Published on 06/05/2020

I would never use this seller or company again. Products a month late, badly wrapped with holes, split and damaged goods. The products were filthy and looked used. Company does not respond to emails - I just want a full refund. I have plenty of pictures which I took straight after delivery and they still have not responded! We are classed as extremely vulnerable so cannot go out shopping and choose our own goods - we rely on the internet, but never this company again! Read more
Profile Image Arthur .M 1 reviews given 0 upvotes
Bought on 10/04/2020 Published on 05/05/2020

Delivery was about 5 days later and had updates right up to delivery date/time. Read more
Profile Image Helen.P118 3 reviews given 0 upvotes
Bought on 13/04/2020 Published on 05/05/2020

Still waiting for a replacement. Read more
Detailed terms of sale
  • Delivery to England and Wales is free of charge.
    Additional charges apply for delivery to North Scotland, UK Islands, Northern Ireland and all other non-mainland locations.

    Next day delivery for small parcel items.

    For our medium sized items (such as patio heaters, dining chairs and rattan accessories) delivery is usually 3-5 working days.

    For our larger items (such as dining sets and sofa sets) delivery is 5-8 working days
  • Our large furniture sets are sent with a two-man delivery service (except in the unlikely event that two-man delivery is not available). There is the option at checkout to include a preferred delivery date. If you choose to include a preferred date please make sure it is no sooner than the 3rd working day after the date of purchase. Although we will do our best to arrange delivery for a requested date, please be aware this is subject to availability with the courier and therefore cannot always be guaranteed. For our larger furniture items you must also provide a telephone contact number for delivery (mobile preferred) so the courier can contact you. Delivery may be delayed if a number is not provided as we are unable to dispatch without one. Once we have received your order we will arrange for the furniture to be collected by the courier. The courier will then contact you directly by text or email with your delivery date. You will also receive a call, text or email the day or evening before delivery with your estimated delivery time window. Please be aware once your delivery date has been arranged you may be responsible for any additional charges incurred from the delivery company should you then wish to change the delivery date. Please note delivery is dependent on courier performance, which can be effected by adverse weather, traffic conditions and other unforeseen circumstances. Deliveries typically take place between 7am and 7pm, Monday to Friday, although items may be delivered outside of these hours in busy periods.


    If no one is home when delivery is attempted the courier will leave a calling card for you to rearrange delivery. If you do not arrange a specific date after the failed delivery attempt, the courier will automatically reattempt delivery on an alternative date. Should the second delivery attempt be unsuccessful due to you not being present or the goods are unsafe to deliver, the goods being unable to fit through the door/access point, or any other circumstances where the buyer is at fault, you the customer will be responsible for any further delivery charges which will be dependant on the size/number of items you have ordered.


    A signature is required upon delivery. Please check your goods to ensure they are correct and free of damage. If you receive your item damaged, or with defective, incorrect or missing parts we will need to be notified within 48 hours of delivery. Please email us at customerservice@borofurniture.co.uk and include your order reference and a brief description of the issue along with photographic evidence. Failure to include any of the required information may result in your claim being rejected.

    Once the goods have been signed for it is the buyers sole responsibility to ensure they are kept safe and undamaged in their original packaging (please see our returns policy for further information).

    In the unlikely event that for any reason we cannot deliver your goods on any service described in the terms and on the estimated date, we reserve the right to amend, alter or postpone delivery accordingly and we will contact you as soon as we are made aware of any issues.
  • Product price and shipping including VAT.
  • By using and purchasing on our website you are agreeing that Littleborough Furniture Company collects and stores information from you in order to process your order. Information you provide includes (but is not limited to) the following:

    · Name, address and postcode - without this we won't know who or where to send your order to, and in some cases determine whether we deliver to your area

    · Email address - we send a confirmation of your order to your email address

    · Telephone number - this is needed for the courier, or if we need to contact you with regards to your order

    · Payment card number, expiry date, issue number and name of card holder – when you purchase a product we need these details so we can process the payment

    · Correspondence - if you contact us we may keep a record of the correspondence

    All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998 and is not sold or passed on to any third parties.



    Security Policy:

    Our Payment Service Provider is Barclaycard. Barclaycard provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Barclaycard's utmost priority to ensure that transaction data is handled in a safe and secure way. Barclaycard uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Barclaycard systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. Barclaycard is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits.
    They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Barclaycard is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.
  • If you wish to return your goods you may do so by emailing us at customerservice@borofurniture.co.uk within 30 days of receipt of your order as long as the item has not been assembled or used and is returned to us in the original packaging. Please make sure you include your order reference and a brief description of the reason for return. Once your return has been accepted please ensure the goods are returned to us within 7 days. Failure to return the goods to us within this time period may result in the return being rejected. If you have no means of returning your order, we will arrange a collection of the goods upon request and debit the courier collection charges from your refund. Charges vary depending on the size of your item and number of parcels but typically range from £20.00 to £120.00.

    If the goods have been signed as damaged on the delivery note and you do not wish for a replacement we will arrange collection of the goods free of charge. Please note as we get charged per collection attempt we can only arrange this for free once and if it fails as you are not home or the goods are not available for collection the second and subsequent collection attempts will be chargeable. For any other reasons for return the buyer is responsible for the return postage costs.

    All returns must be returned in their original packaging. Failure to do so will result in additional charges that will be deducted from your refund to cover the cost of the missing packaging or any damage that occurs due to the item not being packaged correctly. Once we have received your return the goods will be inspected thoroughly for any signs of use, misuse, or any damage/fault caused by the buyer’s negligence. If the goods show any of these signs they will then be returned back to your confirmed address and a surcharge levy to cover postage costs will apply at the buyer’s expense. If your goods have been assembled and are not faulty, or have been used, you will not be able to return your goods for a refund. After the returned goods have been inspected and we find there are no discrepancies concerning the above your refund will be processed within 10 days.


    Faulty goods
    Any faults should be reported to us as soon as possible by emailing us at customerservice@borofurniture.co.uk. Please make sure you include your order reference and photographic evidence of the fault so that we can diagnose the issue. Once the fault has been diagnosed, a replacement part(s) will be sent in the post or with a courier for the customer to fit. If we determine that the full item needs replacing we will arrange an exchange free of charge. Please be aware the faulty goods must be returned in their original packaging. If the goods are unused and the goods were received faulty then you may be entitled to a refund if you prefer.


    All our items are covered by our 12 months manufacturer’s warranty, with the exception of our aluminium framed garden furniture which is covered by our 3 year warranty. The warranty is valid from the date of delivery and is activated automatically once you receive your goods. Please make sure you retain your proof of purchase as you may need this in the event of a claim. Our warranty covers the structural components of the furniture (such as frames and support brackets) and any issues that arise due to a manufacturing fault. It does not cover the goods becoming defective due to the buyer’s improper use (unless it is due to the manufacturer’s negligence), accidental damage, neglect, incorrect assembly or general wear and tear. It does not cover cushion covers, cushion fillings and glass. It covers the original purchaser of the goods only and is not transferrable or valid outside of the UK. Should you have a problem with your item please contact us at customerservice@borofurniture.co.uk with your order reference, a brief description of the problem and photographic evidence so we can deal with your claim on an individual basis. Once the claim has been investigated Littleborough Furniture Company Ltd reserves the right to refuse any claim we find is not down to a manufacturing fault. Accepted claims will result in the repair or replacement of the item, or an exchange where applicable.
  • Littleborough Furniture Company Ltd, Sladenwood Mill, Todmorden Road, Littleborough, OL15 9EW