What the seller has to say
« For over 40 years now, Charnwood has supplied woodworking machinery and tooling, suitable for everyone from hobby enthusiasts, to professional trade users. We offer a Next Day Delivery service throughout the UK mainland, all wood working machinery and tooling products are backed up by a 1 Year Warranty, we offer a full Spare Parts Service for every product and have Technical Engineers available to help with any enquiries. »
Richard Cook, Director
We Offer Free Delivery (UK Mainland, except Scottish Highlands and remote postcodes)
We offer a Next Day Delivery service throughout the UK mainland, all wood working machinery and tooling products are backed up by a 1 Year Warranty, we offer a full Spare Parts Service for every product and have Technical Engineers available to help with any inquiries.
Delivery times to remote areas are 2-3 working days.
We offer a daily service with Royal Mail, DPD, UPS & Palletways, Next Day Delivery service throughout the UK mainland, 2-3 days for remote areas.
Product price and shipping including VAT.
Charnwood guarantees our commitment to respecting and protecting your online privacy.
This includes your need and your right to know what we do with any personal information you share with us. It also guides our policies regarding the management of this data, including how the information is collected, processed, and for what purposes.
The Collection of Information
Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.
Charnwood does not sell the information you give us to anybody, nor does it change your computer settings. All data provided through the website when you register are kept in compliance with the Data Protection Act. If you have any questions about this policy you can contact us here.
As a consumer, your right to cancel is laid out in the Distance Selling Regulations.
If you have changed your mind, have ordered incorrectly, or no longer require the goods for any other reason, you have to inform us within 7 working days starting from the day you received the goods.
Before returning any goods, you must contact us in writing, by letter or e-mail, stating which goods are to be returned.
You must pay for the cost of returning the goods to us. After notifying us, you may use Royal Mail or another carrier to return the items to us. You also have the option to bring them to our showroom at the address below.
Whenever possible, goods should be packed in the original packaging. If the original packaging is no longer available a suitable alternative should be used. You must take reasonable care to ensure that the goods are not damaged during return transit. In extreme cases, damage caused by insufficient packaging will be considered as a breach of contract and a claim made against you.
If you are unable to arrange to return the goods yourself, we can arrange a collection from your address. The cost of the collection will be quoted to you and that amount will be deducted from the refund.
If you ask us to arrange the collection of the goods, you may specify any working day when the goods will be suitably packed and ready for collection. We can collect on any specified date but cannot give a time. Our carriers operate between 8am and 6pm.
When Charnwood arrange the collection of the goods please ensure somebody is available at the collection adress on the appointed day. Our carriers make a charge for a collection which fails, which you will be liable for.
Refunds for unwanted goods will be promptly issued after the goods are checked in by our warehouse, and in any case not more than 30 days after you received the goods. The refund will be made using the same method you used to purchase the goods.
If you want to know more about your rights under the Distance Selling Regulations you can download the full regulations here. Trading standards have also prepared a buyers guide which explains your rights in plain English - DSR Customers Guide
Returns Policy After The 7 Day Deadline
Once the 7 working day time limit has passed, please contact us to discuss the available options.
We may still be able to help, however any refund may also be subject to our standard restocking fee of 20% of the value of the goods.
Charnwood Product Warranty
All Charnwood machines are supplied with a FREE one year warranty. This does not affect your statutory rights.
The warranty starts on the day you purchase the goods (the date on your invoice or receipt) and covers faulty parts and workmanship for a duration of 12 months.
During the period of the warranty, if Charnwood accept a fault exists and is covered by the warranty, you will be offered parts, a repair, a replacement or a refund, depending upon the nature of the fault and the time elapsed since purchase.
The warranty is given to the original purchaser only and is not transferrable from owner to owner.
Faulty Goods Claim procedure
Contact Charnwood and explain the fault. We may ask you to put it in writing, if the initial contact is verbal. We may also ask for a proof of purchase, such as a copy of the invoice or receipt.
Charnwood will then arrange, at their discretion, one of these options;
1) Despatch of replacement parts to be fitted by the customer.
2) The faulty goods to be collected from your premises for repair.
3) The faulty goods to be collected and a new replacement despatched.
4) The faulty goods to be collected, inspected and then a full refund of the purchase price given.
Option 1) This option is often quickest and easiest for both parties. We have engineers who can guide you through fitting the new part.
Charnwood must be supplied with the appropriate part numbers of any parts requested. Failure to do so will delay despatch as descriptions of parts can sometimes be confusing.
Part numbers can be identified from the drawing in the product manual or downloaded from the technical help section of our website.
Option 2) Whenever possible, goods should be packed in the original packaging. If the original packaging is no longer available a suitable alternative should be used. You must take reasonable care to ensure that the goods are not damaged during return transit.
We can only collect from the original delivery address and we will collect only from a UK mainland address irrespective of the original delivery address. When arranging a collection of the goods, you may specify any working day when the goods will be suitably packed and ready for collection. We can collect on any specified date but cannot give a time. Our carriers operate between 8am and 6pm. Please ensure somebody is available at the collection address on the appointed day. Our carriers make a charge for a collection which fails. Charnwood are not liable for any damage which occurs during return transit even if we have arranged the collection through our chosen carrier. Any damages found which have not been previously reported will not be repaired under warranty. A charge will be made to repair such damages, which will consist of the parts used and labour at £30 per hour.
Charnwood will undertake to deal with all warranty returns as quickly as possible which will be between 1 to 14 days from being received by ourselves. (Our current average is just 2 days) Once the goods have been repaired we will contact you to arrange the re-delivery.
Option 3) We will promptly arrange the collection of the faulty goods from your premises (see option 2 details). The goods must then be inspected by a Charnwood engineer before a new replacement can be sent. We will contact you to arrange the new delivery.
Option 4) This option is only available during the first 30 days of the warranty. After 30 days it is assumed that the goods were accepted as fault free when first purchased.
Non Warranty Repairs
In cases where goods have been collected and inspected by an engineer and either;
i) No fault is found
ii) The fault is deemed not to be the responsibility of Charnwood
A charge equal to the actual cost for the collection and re-delivery of the goods will be made.
All repairs and servicing work carried out by Charnwood, which is not under warranty, will be charged for. The charge will be for any replacement parts used plus labour at £30 per hour. A quotation can be supplied before any work is carried out when requested.
Circumstances when customers do not have the right to make a warranty claim;
Accidental damage to the item
A fault caused by misuse - Please refer to our product ratings page for more information
When cutting machines have been used with a blade which is not sharp or serviceable Fair Wear and Tear
Damage caused by trying to make an unauthorised repair themselves
If they knew it was faulty before they bought it (ie bought an Ex-display model)
If they decide they no longer want the item – See our Returns Policy
Consumable items such as drive belts, bearings, carbon brushes and non-rechargeable batteries are not covered by the warranty.
Tooling items, such as guillotine blades, dust extraction hose, dust filter bags, sanding discs, sanding belts, sanding discs, sanding sleeves, scroll saw blades, mortice chisels, woodturning chisels, bandsaw blades, circular saw blades, planer knives etc. are not covered by this warrantee. With excessive use any tooling item will need replacing or servicing within 1 year.
Charnwood offer a full spare parts supply service for many years after you purchase a product. To order a part you will need to know the model number and the item part number. Both of these can be found in the owners manual. If that cannot be located you can download a copy from our website.
Our warranty does not affect your statutory rights. If you are a consumer, your statutory rights are laid out in the Sale Of Goods Act. Trading Standards have compiled an explanation leaflet in plain English which you can download here.
Charnwood Machinery Ltd
Cedar Court, Walker Road, Hilltop Industrial Estate, Bardon Hill, Leicestershire, LE67 1TU, United Kingdom