The seller is located at Bristol, United Kingdom

33%
positive reviews
over the last 90 days

What the seller has to say

« Mad4Tools specialises in tools, equipment, workwear, personal protection, and good old fashioned customer service. See our customer feedback and buy with absolute confidence. »

Customer reviews (26)
Profile Image anthony-wa12 2 reviews given 0 upvotes
Bought on 11/05/2020 Published on 29/05/2020

Yes happy with prompt delivery and great strimmer Read more
Profile Image Nicholas.B89 2 reviews given 0 upvotes
Bought on 18/04/2020 Published on 01/05/2020

the item wasn't delivered when promised Read more
Profile Image handymano.29535 1 reviews given 0 upvotes
Bought on 08/04/2020 Published on 28/04/2020

Ok good Read more
Profile Image Leszek.M10 1 reviews given 0 upvotes
Bought on 15/04/2020 Published on 28/04/2020

First class. Read more
Profile Image Penny.P7 2 reviews given 0 upvotes
Bought on 26/03/2020 Published on 15/04/2020

Great seller, great comms - well pleased Read more
Profile Image Dale.C22 1 reviews given 0 upvotes
Bought on 31/03/2020 Published on 14/04/2020

Very poor service, ordered this on the 30th March, 14th March, still hasn't arrived or received any communication from the seller or ManoMano. Called the supplier today and despite my ManoMano account stating that the item had been dispatched on the 7th direct from the manufacturer they don't have any tracking information for the package and worse than that they no longer have any stock available. I really doubt whether the item was actually dispatched on the 7th as they say it was. Who sends out a package with a value of £300 untracked. Very disappointed that I had to call them to find out this information. I ordered this item 2 weeks ago because I needed it to attend to my lawn if I hadn't called today I'd still be sat here waiting for it to be delivered. The very least that they could have done was to have called me last week to explain that they no longer had any stock available. I've now had to spend almost twice what I had originally budgeted as all UK stock of the cheaper models has now been sold. I certainly won't be using ManoMano again. Read more
Profile Image Jez.P 1 reviews given 0 upvotes
Bought on 30/03/2020 Published on 13/04/2020

Delivered on time and parts all in order. Excellent service Read more
Profile Image Philip.C101 1 reviews given 0 upvotes
Bought on 25/03/2020 Published on 08/04/2020

The seller should provide some extra instructions to those provided by Flymo. Read more
Profile Image Joseph.B752 2 reviews given 0 upvotes
Bought on 20/03/2020 Published on 01/04/2020

wrong connection but was ok to change all good now Read more
Profile Image Christopher.B288 0 reviews given 0 upvotes
Bought on 01/02/2020 Published on 07/02/2020

Received reply to e-mail query about late delivery in under 12 hrs (which was due by 06/02/20) Received items this morning 07/02/20 Would certainly purchase again from this seller Read more
Detailed terms of sale
  • Free standard delivery on all orders.
    Next day delivery available

    Mainland UK only
  • All items shipped the same working day if ordered prior to 2pm.
    Royal Mail tracked 48 Delivery or TNT 2 - 3 days
    DPD or TNT next working day delivery 1 - 2 days

    Mainland UK only
  • Product price and shipping including VAT.
  • Your Privacy
    MAD4TOOLS.COM (we) are committed to ensuring that your privacy is protected. This policy, together with our Terms and Conditions set out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. We strictly adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.


    Protecting Your Security
    To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

    We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


    Information We Collect & How We Use It
    When you place an order, or use any online form on our website, respond to a survey, or enter a competition or promotion, we need to know your name and other information such as your postal address, email address, telephone number and your credit card number and expiry date or bank account details etc (which are your personal data). By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us, our agents, sub-contractors and members of our group MAD Supplies Ltd to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

    We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

    We and our group companies may also wish to provide you with information about special features of our website or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send an email entitled "NO MAIL" to online@mad4tools.com. You will be asked whether you are interested in this when you place your first order and can unsubscribe directly from any email communication instantly removing you from the mailing list and from ever receiving an email on this subject again.

    We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information, please send an email entitled "NO RELATED INFORMATION" to online@mad4tools.com. You will be asked weather you are interested in this when you place your first order and can unsubscribe directly from any email communication instantly removing you from the mailing list and from ever receiving an email on this subject again.

    We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email entitled "NO INFORMATION DISCLOSURE" to online@mad4tools.com. You will be asked whether you are interested in this when you place your first order and can unsubscribe directly from any email communication instantly removing you from the mailing list and from ever receiving an email on this subject again.

    If, at any time, you wish to have your information removed from our active databases, please send an email entitled "REMOVE FROM DATABASE" to online@mad4tools.com.We will take steps to ensure that the information is deleted as soon as reasonably practicable.


    Our Use of Cookies, Internet Protocol (IP) addresses and Other
    Information Gathering Technologies
    Please note that the information we gather from the following technologies does not specify any specific individual and is used by us as statistical data only about our users browsing actions and patterns.

    We may collect information about your general internet usage by using a cookie file. This is a small text file implanted by our site on your hard disk when you visit our site which collects personal data about you. The cookie is then retrieved each time you visit our site, making it unnecessary to re-enter the registration details on each visit and enabling you to benefit from certain features. For example, a more personalised service, improvements to our site and the ability to store the contents of an electronic shopping basket between visits. Please note, our advertisers may also use cookies over which we have no control.

    We may also collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to accessing our site.

    You can choose to refuse to accept our and /or third party cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Modern browsers provide the ability to navigate the web privately by using "private browsing mode" or you can use a proxy server, which allows web users to see pages via a third party web server.


    How We Protect Your Information
    We endeavour to protect the information you provide and have various security procedures in place. We store the information provided to us on our secure servers where it can only be read by authorised personnel. Any payment transactions are encrypted using Secure Socket Layer technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.

    We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is MAD4TOOLS.COM. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

    Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Sale of Business
    In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least 3 months notice of any proposed changes.

    Links from this Site to Other Sites
    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


    Updating Your Details
    If any of the information that you have provided to us changes, (i.e. your email address, home address, name, contact number or payment details) you can update your details when placing your next order or alternatively, send us an email entitled "CHANGE OF DETAILS" to online@mad4tools.com, send a letter to The Web Team, MAD4TOOLS.COM, unit 16, kenn court, roman farm road, bristol. bs4 1ul or you can telephone us on 01179 780 174.

    Should you wish to access the personal information that we hold about you please write to "THE COMMUNICATIONS TEAM" at the above postal address. You will need to include a brief description about the information you require to enable it to be located, proof of identification and payment of our £10 administration fee (cheque to "MAD Supplies Ltd"). We will then respond to you within 40 days of the date of your request.

    Changes
    If we change our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also email you to notify you of the proposed changes, so that you may have your details removed from our records if you do not agree with the changes.
  • Returns & Faulty Goods
    Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.

    If you have any questions please call our customer service team on 01179 780 174.

    30 Day Money Back Guarantee
    Under our 30 Day Money Back Guarantee you can return unwanted goods. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form.

    Certain items are excluded from the guarantee. These include (but are not limited to) goods that are made to measure, cut or mixed to your requirements, custom printed. Other excluded items are macerators and water pumps.

    To return an item under the 30 Day Money Back Guarantee you can (at your expense) either:

    Send it back via your local Post Office or any other Courier Service of your choice - click here for a Returns form.
    Ask us to collect your parcel(s) - Contact our Courier Collect Service for a quotation on 0117 9780174. Please have your order reference to hand when calling. Collection costs can vary depending on size and weight of goods.
    Faulty Goods
    If you notice any damage or shortages on your goods then we need you to inform us within 3 days of taking delivery. We would recommend refusing any delivery that looks damaged or making note of any damage to the box when signing for your delivery. If you have notified us of any Damage or Shortages with your goods within 3 days of receiving your delivery, we will either make good any non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

    Any faulty good claims that have been reported within 3 days of taking delivery, must be returned within 30 days of taking delivery. You should include your invoice and a completed returns form. Please ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 01179 780 174 for further advice.

    If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances, relative to the product in questions warranty, we will either offer a repair or where this is not possible we will replace the item with the same or an equivalent model.

    Initially:

    Check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right.
    If there is no warranty or repair service, or if you wish to return a faulty item:

    Call us on 01179 780 174.
    Please remember to include your invoice, returns form and ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 01179 780 174 for further advice.

    Cancellations
    A cancellation can be made up to 30 days from point of order via phone, email or mail (MAD4TOOLS.COM, Unit 16, Kenn Court, South Bristol Business Park, Roman Farm Road, Bristol. BS4 1UL).
    NOTE: Certain items are excluded from this, these include (but are not limited to) goods that are made to measure, cut or mixed to your requirements, custom printed or other possible exclusions include macerators and water pumps.
  • MAD Supplies Ltd

    Bridge House

    Block 4

    Cater Road

    Bristol

    BS13 7TW