The seller is located at Bristol, United Kingdom
What the seller has to say
« Mad4Tools specialises in tools, equipment, workwear, personal protection, and good old fashioned customer service. See our customer feedback and buy with absolute confidence. »
Customer reviews (27)
Detailed terms of sale
Free standard delivery on all orders.
Next day delivery available
Mainland UK only
All items shipped the same working day if ordered prior to 2pm.
Royal Mail tracked 48 Delivery or TNT 2 - 3 days
DPD or TNT next working day delivery 1 - 2 days
Mainland UK only
Product price and shipping including VAT.
MAD4TOOLS.COM (we) are committed to ensuring that your privacy is protected. This policy, together with our Terms and Conditions set out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. We strictly adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Information We Collect & How We Use It
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We and our group companies may also wish to provide you with information about special features of our website or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send an email entitled "NO MAIL" to firstname.lastname@example.org. You will be asked whether you are interested in this when you place your first order and can unsubscribe directly from any email communication instantly removing you from the mailing list and from ever receiving an email on this subject again.
We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information, please send an email entitled "NO RELATED INFORMATION" to email@example.com. You will be asked weather you are interested in this when you place your first order and can unsubscribe directly from any email communication instantly removing you from the mailing list and from ever receiving an email on this subject again.
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email entitled "NO INFORMATION DISCLOSURE" to firstname.lastname@example.org. You will be asked whether you are interested in this when you place your first order and can unsubscribe directly from any email communication instantly removing you from the mailing list and from ever receiving an email on this subject again.
If, at any time, you wish to have your information removed from our active databases, please send an email entitled "REMOVE FROM DATABASE" to email@example.com.We will take steps to ensure that the information is deleted as soon as reasonably practicable.
Information Gathering Technologies
Please note that the information we gather from the following technologies does not specify any specific individual and is used by us as statistical data only about our users browsing actions and patterns.
We may also collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to accessing our site.
How We Protect Your Information
We endeavour to protect the information you provide and have various security procedures in place. We store the information provided to us on our secure servers where it can only be read by authorised personnel. Any payment transactions are encrypted using Secure Socket Layer technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.
We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is MAD4TOOLS.COM. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Sale of Business
Links from this Site to Other Sites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Updating Your Details
If any of the information that you have provided to us changes, (i.e. your email address, home address, name, contact number or payment details) you can update your details when placing your next order or alternatively, send us an email entitled "CHANGE OF DETAILS" to firstname.lastname@example.org, send a letter to The Web Team, MAD4TOOLS.COM, unit 16, kenn court, roman farm road, bristol. bs4 1ul or you can telephone us on 01179 780 174.
Should you wish to access the personal information that we hold about you please write to "THE COMMUNICATIONS TEAM" at the above postal address. You will need to include a brief description about the information you require to enable it to be located, proof of identification and payment of our £10 administration fee (cheque to "MAD Supplies Ltd"). We will then respond to you within 40 days of the date of your request.
Returns & Faulty Goods
Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
If you have any questions please call our customer service team on 01179 780 174.
30 Day Money Back Guarantee
Under our 30 Day Money Back Guarantee you can return unwanted goods. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form.
Certain items are excluded from the guarantee. These include (but are not limited to) goods that are made to measure, cut or mixed to your requirements, custom printed. Other excluded items are macerators and water pumps.
To return an item under the 30 Day Money Back Guarantee you can (at your expense) either:
Send it back via your local Post Office or any other Courier Service of your choice - click here for a Returns form.
Ask us to collect your parcel(s) - Contact our Courier Collect Service for a quotation on 0117 9780174. Please have your order reference to hand when calling. Collection costs can vary depending on size and weight of goods.
If you notice any damage or shortages on your goods then we need you to inform us within 3 days of taking delivery. We would recommend refusing any delivery that looks damaged or making note of any damage to the box when signing for your delivery. If you have notified us of any Damage or Shortages with your goods within 3 days of receiving your delivery, we will either make good any non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
Any faulty good claims that have been reported within 3 days of taking delivery, must be returned within 30 days of taking delivery. You should include your invoice and a completed returns form. Please ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 01179 780 174 for further advice.
If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances, relative to the product in questions warranty, we will either offer a repair or where this is not possible we will replace the item with the same or an equivalent model.
Check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right.
If there is no warranty or repair service, or if you wish to return a faulty item:
Call us on 01179 780 174.
Please remember to include your invoice, returns form and ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 01179 780 174 for further advice.
A cancellation can be made up to 30 days from point of order via phone, email or mail (MAD4TOOLS.COM, Unit 16, Kenn Court, South Bristol Business Park, Roman Farm Road, Bristol. BS4 1UL).
NOTE: Certain items are excluded from this, these include (but are not limited to) goods that are made to measure, cut or mixed to your requirements, custom printed or other possible exclusions include macerators and water pumps.
MAD Supplies Ltd