The seller is located at Venlo, The Netherlands, country.NL

78%
positive reviews
over the last 90 days

What the seller has to say

« Live it up for less! vidaXL is an international online retailer. We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing. Moreover, in all countries in which we are active, we offer customer service in the native language. »

Customer reviews (3751)
Profile Image Shabana.B 1 reviews given 0 upvotes
Bought on 21/03/2020 Published on 07/04/2020

Yes, satisfied with everything Read more
Profile Image Faye.W13 1 reviews given 0 upvotes
Bought on 26/03/2020 Published on 07/04/2020

Profile Image Ian.S247 1 reviews given 0 upvotes
Bought on 25/03/2020 Published on 07/04/2020

Easy to order, quick delivery, and good correspondence. Read more
Profile Image Jeremy.H211 1 reviews given 0 upvotes
Bought on 27/03/2020 Published on 07/04/2020

Efficient delivery and quality superb Read more
Profile Image Charlene.W12 1 reviews given 0 upvotes
Bought on 25/03/2020 Published on 07/04/2020

Got here within days of me ordering Read more
Profile Image Sharon.L40 1 reviews given 0 upvotes
Bought on 19/03/2020 Published on 07/04/2020

I am not at all happy with the seller. Once we had set up the item we realised that it was faulty. I emailed to seller who offered a reduction in price, however it really wasn't fit for purpose, the reclining handle didn't work so it wouldn't recline. I asked for it to be returned. They agreed so we took it apart again and boxed it back up. They told us to email them once it had been boxed and they would collect it. I have emailed them but I have received an email saying their system isn't working at the moment. And no one has contacted me since. I am hoping that someone will contact me soon ! Read more
Profile Image Teresa.B159 1 reviews given 0 upvotes
Bought on 21/03/2020 Published on 07/04/2020

Very happy with delivery and service Read more
Profile Image Mandy.J30 1 reviews given 0 upvotes
Bought on 19/03/2020 Published on 07/04/2020

Prompt delivery, product as described Read more
Profile Image Katherine.D17 1 reviews given 0 upvotes
Bought on 26/03/2020 Published on 07/04/2020

Profile Image Bradley.S14 2 reviews given 0 upvotes
Bought on 25/03/2020 Published on 06/04/2020

Waiting for a refund Read more
Detailed terms of sale
  • Free standard shipping to UK Mainland within 4 working days. Shipping cost to Channel Islands Guernsey & Jersey is 100 GPB
  • Delivery timescales vary depending on the delivery address and the type of product you wish to receive. We make every effort to meet the delivery standard of 4 working days. However, occasionally due to unforeseen factors, delays are inevitable. We shall not be held responsible for any delay or failure to deliver products within the estimated timescales if it is wholly or partly caused by circumstances which do not lie within our control.
    If no one is available at your residential or delivery address to accept the order, a note will be left to advise you of the current location of your order, which could be with your neighbour. Alternatively your order may have been returned to one of the carrier’s depots, and the note will advise you of how you may take delivery of your order.
    The risk of damage or loss of products remains our responsibility until the earlier of the date the product passes to you (having paid in full for the product) or the date the first delivery attempt was made.
  • Product price and shipping including VAT.
  • Important points following delivery
    We kindly request you check the item(s) are correct and undamaged upon delivery. Should we have dispatched the wrong item in error, please refuse the delivery. Please refuse delivery as well if the package has been opened or sustained substantial damage. We request you notify us as soon as possible so that we may take steps to dispatch a new item. Please notify us of visible flaws or faults via email within 14 business days, and make sure to attach pictures.

    Returns for undamaged items
    You can only return a received item if it is unused and in its’ original packaging. Items may only be tried out in a manner that would be permissible in a physical store. You are required to notify us of the desired return within 14 business days of receiving the item, and we will initiate the return procedure resulting in a collection. The return shipping costs will fall onto you and will be deducted from your refund.

    In case of damage/warranty
    If an item is damaged, faulty, or incorrect when received we will resolve the issue by taking back said item and supplying a replacement. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties. In these cases you will not be charged for any additional shipping costs.

    You are required to return the item in the same condition in which it was received, and notify us via email within 14 business days.
  • Vida XL
    Mary Kingsleystraat 1
    5928 SK Venlo
    The Netherlands

    VAT number: NL850643545B01