The largest choice of DIY products

The seller is located at Venlo, The Netherlands, country.NL

79%
positive reviews
over the last 90 days

What the seller has to say

« Live it up for less! vidaXL is an international online retailer. We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing. Moreover, in all countries in which we are active, we offer customer service in the native language. »

Customer reviews (3344)
Profile Image nancy.M 1 reviews given 0 upvotes
Bought on 06/09/2019 Published on 18/09/2019

The item arrived on time, in good condition. Read more
Profile Image Keith.W66 1 reviews given 0 upvotes
Bought on 05/09/2019 Published on 17/09/2019

Delivery was quick but should have notified me of earlier date, quick response to the issue I had about missing part and kept me updated. Read more
Profile Image anne-do 3 reviews given 0 upvotes
Bought on 03/09/2019 Published on 17/09/2019

Yes very good service Read more
Profile Image Balint .G 1 reviews given 0 upvotes
Bought on 07/09/2019 Published on 17/09/2019

Good product and good quality. Read more
Profile Image Karen.S116 0 reviews given 0 upvotes
Bought on 04/09/2019 Published on 17/09/2019

What a difference my dog grooming makes wi5h this great table many thanks for the prompt delivery and service Read more
Profile Image Jessie.M13 1 reviews given 0 upvotes
Bought on 01/09/2019 Published on 13/09/2019

Very happy with seller and delivery, will definitely shop here again. Read more
Profile Image Kirri.C 1 reviews given 0 upvotes
Bought on 07/06/2019 Published on 13/09/2019

Having ordered on the 7th July, I didn't recieve the complete order until 14th August. To use the reason that they are busy as the reason doesn't make the customer feel great! Read more
Profile Image Vanessa.G259 1 reviews given 0 upvotes
Bought on 03/09/2019 Published on 13/09/2019

Rapid delivery Read more
Profile Image Karan.L 1 reviews given 0 upvotes
Bought on 17/08/2019 Published on 13/09/2019

Sellers customer service not very good they have my contact details but choose to communicate via email, also the landline number for VidaXL has had an answerphone message saying no customer service available due to the system being upgraded, I am trying to send the product back but they only pick up Monday to Friday 9.00am to 5.00pm and I work during those hours and apparently someone needs to be there to sign for the package but I didn't need to be there when the delivered the product and left in in my garden shed Read more
Profile Image Susan.F34 1 reviews given 0 upvotes
Bought on 31/08/2019 Published on 12/09/2019

Detailed terms of sale
  • Free standard shipping to UK Mainland within 4 working days. Shipping cost to Channel Islands Guernsey & Jersey is 100 GPB
  • Delivery timescales vary depending on the delivery address and the type of product you wish to receive. We make every effort to meet the delivery standard of 4 working days. However, occasionally due to unforeseen factors, delays are inevitable. We shall not be held responsible for any delay or failure to deliver products within the estimated timescales if it is wholly or partly caused by circumstances which do not lie within our control.
    If no one is available at your residential or delivery address to accept the order, a note will be left to advise you of the current location of your order, which could be with your neighbour. Alternatively your order may have been returned to one of the carrier’s depots, and the note will advise you of how you may take delivery of your order.
    The risk of damage or loss of products remains our responsibility until the earlier of the date the product passes to you (having paid in full for the product) or the date the first delivery attempt was made.
  • Product price and shipping including VAT.
  • Important points following delivery
    We kindly request you check the item(s) are correct and undamaged upon delivery. Should we have dispatched the wrong item in error, please refuse the delivery. Please refuse delivery as well if the package has been opened or sustained substantial damage. We request you notify us as soon as possible so that we may take steps to dispatch a new item. Please notify us of visible flaws or faults via email within 14 business days, and make sure to attach pictures.

    Returns for undamaged items
    You can only return a received item if it is unused and in its’ original packaging. Items may only be tried out in a manner that would be permissible in a physical store. You are required to notify us of the desired return within 14 business days of receiving the item, and we will initiate the return procedure resulting in a collection. The return shipping costs will fall onto you and will be deducted from your refund.

    In case of damage/warranty
    If an item is damaged, faulty, or incorrect when received we will resolve the issue by taking back said item and supplying a replacement. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties. In these cases you will not be charged for any additional shipping costs.

    You are required to return the item in the same condition in which it was received, and notify us via email within 14 business days.
  • Vida XL
    Mary Kingsleystraat 1
    5928 SK Venlo
    The Netherlands