The largest choice of DIY products

The seller is located at Venlo, The Netherlands, country.NL

75%
positive reviews
over the last 90 days

What the seller has to say

« Live it up for less! vidaXL is an international online retailer. We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing. Moreover, in all countries in which we are active, we offer customer service in the native language. »

Customer reviews (3218)
Profile Image John.H193 1 reviews given 0 upvotes
Bought on 15/07/2019 Published on 15/07/2019

VidaXL produce a range of products and if this shower is indicative of the quality, we shall buy from the company again. Read more
Profile Image Nigel.R14 1 reviews given 0 upvotes
Bought on 15/07/2019 Published on 13/07/2019

Very happy with seller was a issue with a box missing on first delivery but was quickly rectified next day as courier missed a box but dropped next day 1 box slightly damaged but not sellers fault easy to reshape otherwise communicate very good Read more
Profile Image Jensen.M 1 reviews given 0 upvotes
Bought on 15/07/2019 Published on 12/07/2019

Profile Image Augustine.I 1 reviews given 0 upvotes
Bought on 15/07/2019 Published on 12/07/2019

where is the rest of my order Read more
Profile Image Megan.E3 1 reviews given 0 upvotes
Bought on 15/07/2019 Published on 12/07/2019

Product arrived broken.....long drawn out replacement parts attempt...still waiting.... Read more
Profile Image tyagianilhotmailcom 0 reviews given 0 upvotes
Bought on 15/07/2019 Published on 12/07/2019

extremely poor communication, seller does not take any note of what customer says. sent wrong items, only interested in getting the item back; not interested in customer care and trying to deliver the goods that the customer ordered Read more
Profile Image Jennifer.N38 5 reviews given 0 upvotes
Bought on 15/07/2019 Published on 11/07/2019

Very happy with quality and design Read more
Profile Image Jennifer.N38 5 reviews given 0 upvotes
Bought on 15/07/2019 Published on 11/07/2019

Excellent very good quality. Nice shapep Read more
Profile Image Alan.A19 1 reviews given 0 upvotes
Bought on 15/07/2019 Published on 11/07/2019

Delivered before due date. Read more
Profile Image Aj.C 2 reviews given 0 upvotes
Bought on 15/07/2019 Published on 11/07/2019

Fast delivery, well packaged. Read more
Detailed terms of sale
  • Free standard shipping to UK Mainland within 4 working days. Shipping cost to Channel Islands Guernsey & Jersey is 100 GPB
  • Delivery timescales vary depending on the delivery address and the type of product you wish to receive. We make every effort to meet the delivery standard of 4 working days. However, occasionally due to unforeseen factors, delays are inevitable. We shall not be held responsible for any delay or failure to deliver products within the estimated timescales if it is wholly or partly caused by circumstances which do not lie within our control.
    If no one is available at your residential or delivery address to accept the order, a note will be left to advise you of the current location of your order, which could be with your neighbour. Alternatively your order may have been returned to one of the carrier’s depots, and the note will advise you of how you may take delivery of your order.
    The risk of damage or loss of products remains our responsibility until the earlier of the date the product passes to you (having paid in full for the product) or the date the first delivery attempt was made.
  • Product price and shipping including VAT.
  • Important points following delivery
    We kindly request you check the item(s) are correct and undamaged upon delivery. Should we have dispatched the wrong item in error, please refuse the delivery. Please refuse delivery as well if the package has been opened or sustained substantial damage. We request you notify us as soon as possible so that we may take steps to dispatch a new item. Please notify us of visible flaws or faults via email within 14 business days, and make sure to attach pictures.

    Returns for undamaged items
    You can only return a received item if it is unused and in its’ original packaging. Items may only be tried out in a manner that would be permissible in a physical store. You are required to notify us of the desired return within 14 business days of receiving the item, and we will initiate the return procedure resulting in a collection. The return shipping costs will fall onto you and will be deducted from your refund.

    In case of damage/warranty
    If an item is damaged, faulty, or incorrect when received we will resolve the issue by taking back said item and supplying a replacement. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties. In these cases you will not be charged for any additional shipping costs.

    You are required to return the item in the same condition in which it was received, and notify us via email within 14 business days.
  • Vida XL
    Mary Kingsleystraat 1
    5928 SK Venlo
    The Netherlands