Free standard shipping to UK Mainland within 4 working days. Shipping cost to Channel Islands Guernsey & Jersey is 100 GPB

Delivery timescales vary depending on the delivery address and the type of product you wish to receive. We make every effort to meet the delivery standard of 4 working days. However, occasionally due to unforeseen factors, delays are inevitable. We shall not be held responsible for any delay or failure to deliver products within the estimated timescales if it is wholly or partly caused by circumstances which do not lie within our control.
If no one is available at your residential or delivery address to accept the order, a note will be left to advise you of the current location of your order, which could be with your neighbour. Alternatively your order may have been returned to one of the carrier’s depots, and the note will advise you of how you may take delivery of your order.
The risk of damage or loss of products remains our responsibility until the earlier of the date the product passes to you (having paid in full for the product) or the date the first delivery attempt was made.

Product price and shipping including VAT.

Important points following delivery
We kindly request you check the item(s) are correct and undamaged upon delivery. Should we have dispatched the wrong item in error, please refuse the delivery. Please refuse delivery as well if the package has been opened or sustained substantial damage. We request you notify us as soon as possible so that we may take steps to dispatch a new item. Please notify us of visible flaws or faults via email within 14 business days, and make sure to attach pictures.

Returns for undamaged items
You can only return a received item if it is unused and in its’ original packaging. Items may only be tried out in a manner that would be permissible in a physical store. You are required to notify us of the desired return within 14 business days of receiving the item, and we will initiate the return procedure resulting in a collection. The return shipping costs will fall onto you and will be deducted from your refund.

In case of damage/warranty
If an item is damaged, faulty, or incorrect when received we will resolve the issue by taking back said item and supplying a replacement. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties. In these cases you will not be charged for any additional shipping costs.

You are required to return the item in the same condition in which it was received, and notify us via email within 14 business days.

Vida XL
Mary Kingsleystraat 1
5928 SK Venlo
The Netherlands