vidaXL

Free standard shipping to UK Mainland within 4 working days. Shipping cost to Channel Islands Guernsey & Jersey is 100 GPB

Delivery timescales vary depending on the delivery address and the type of product you wish to receive. We make every effort to meet the delivery standard of 4 working days. However, occasionally due to unforeseen factors, delays are inevitable. We shall not be held responsible for any delay or failure to deliver products within the estimated timescales if it is wholly or partly caused by circumstances which do not lie within our control. If no one is available at your residential or delivery address to accept the order, a note will be left to advise you of the current location of your order, which could be with your neighbour. Alternatively your order may have been returned to one of the carrier’s depots, and the note will advise you of how you may take delivery of your order. The risk of damage or loss of products remains our responsibility until the earlier of the date the product passes to you (having paid in full for the product) or the date the first delivery attempt was made.

Product price and shipping including VAT.

Protecting your personal data is a priority for us. This privacy notice aims to inform you about how HBI Commerce LTD – C/O Tmf Group handles your personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR). 1. Data Controller As defined in Article 4(7) of the UK GDPR, the data controller for the purposes described in this notice is: HBI Commerce LTD – C/O Tmf Group C/O TMF Group, 13th Floor, OneAngel Court, London, EC2R 7HJ, United Kingdom Email: privacy@vidaxl.com Phone: [To be provided] 2. Collection and Use of Your Personal Data Your personal data is collected exclusively via the ManoMano.co.uk platform, either when you place an order or when you contact us directly. HBI Commerce LTD – C/O Tmf Group is the sole data controller for any data you share with us via this channel. a. Legal Basis for Processing Your personal data is processed based on one or more of the following legal grounds under Article 6(1) UK GDPR: • Performance of a contract: Processing is necessary to fulfil or enter into a sales contract with you; • Legal obligation: Compliance with our legal and regulatory obligations (e.g., tax or accounting); • Consent: When you have provided explicit consent (e.g., for optional communications); • Legitimate interest: To pursue our legitimate interests (e.g., fraud prevention or customer service), provided your fundamental rights do not override those interests. b. Categories of Personal Data Collected We may collect and process the following data necessary to process your order: • Full name; • Billing and delivery address; • Email address; • Telephone number. c. Purpose of Processing We process your personal data for the following purposes: • To enter into and fulfil the sales contract; • To provide customer service, including after-sales support; • To meet legal obligations regarding warranties and product liability; • To fulfil accounting and tax obligations applicable to vidaXL. 3. Data Retention We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. This includes: • Retention for the duration of the statutory warranty period; • Retention for legal obligations (e.g., financial records kept for 6 years under UK tax law); • Retention based on your consent until it is withdrawn. Data will only be accessed when required, for example, by you, by authorised staff, or by competent authorities. 4. Data Transfers Your personal data is generally stored and processed within the European Economic Area (EEA). In cases where data may be transferred outside the EEA or the UK (e.g., due to vidaXL’s international operations), such transfers will be made in compliance with applicable data protection laws, using safeguards such as: • UK-approved International Data Transfer Agreements (IDTAs); • Adequacy decisions issued by the UK government; • Standard contractual clauses adopted under UK GDPR. 5. Sharing Your Personal Data We only share your data with third parties where necessary, for example: • Logistics and delivery partners to ship your order; • IT service providers involved in processing your transaction; • Legal or regulatory authorities if required by law. We do not share your personal data for marketing purposes without your express consent. 6. Your Rights Under UK GDPR You have the following rights in relation to your personal data: • Right of access – To request copies of your personal data; • Right to rectification – To request correction of inaccurate or incomplete data; • Right to erasure – To request deletion of your personal data under certain conditions; • Right to restrict processing – To request limitation of how we process your data; • Right to object – To object to processing based on legitimate interests or consent; • Right to data portability – To request that your data be transferred to you or another controller, where applicable. You may exercise these rights by contacting us at privacy@vidaxl.com. 7. Contact Information If you have questions about how we process your personal data or wish to exercise any of your rights, please contact: HBI Commerce LTD – C/O Tmf Group C/O TMF Group, 13th Floor, OneAngel Court, London, EC2R 7HJ, United Kingdom Email: privacy@vidaxl.com You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk, which is the UK supervisory authority for data protection. 8. ManoMano Platform Responsibilities vidaXL is solely responsible for personal data collected and processed in the context of your purchase on ManoMano.co.uk. Any processing carried out by the platform operator (ManoMano) that goes beyond this scope is subject to the platform’s own privacy policy. We encourage you to review the ManoMano.co.uk privacy policy for more information about how your data is handled by the platform itself.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
If you change your mind
You have 14 days to return your products. You will be responsible for the cost of returning the goods. You will be refunded no later than 14 days after the merchant has received your decision to withdraw. Please note that the merchant may suspend your refund until receipt of the goods or proof of return of the goods, whichever is the earlier. If you still have the original packaging, please use it to return your product.

How do I return a product?
It's easy! Go to "My orders" and click on "return my product" for return instructions.

Other return methods
RETURNS AND REFUNDS

If you change your mind
You have 14 days to return your products. You will be responsible for the cost of returning the goods. You will be refunded no later than 14 days after the merchant has received your decision to withdraw. Please note that the merchant may suspend your refund until receipt of the goods or proof of return of the goods, whichever is the earlier. If you still have the original packaging, please use it to return your product.

How do I return a product?
It's easy! Go to "My orders" and click on "return my product" for return instructions.

Other return methods

When purchasing from vidaXL on this platform, you benefit from a legal right of withdrawal as well as an extension of this right offered to you by the seller.

Extension of the right of withdrawal

When you buy a product from vidaXL, you have the right to return most items within 14 days of receiving the last vidaXL package of your order.

Legal right of withdrawal

1. Right of withdrawal

For most online purchases, you have the right to cancel your order without giving any reason within 14 days of the day on which you or a third party designated by you (other than the carrier) received the product.

If your order includes several products, the withdrawal period only runs from the day on which you, or a person designated by you (other than the carrier), received the package.

2. Obligations of the consumer during the withdrawal period


During the withdrawal period you may not use the good(s) to an extent that exceeds what is necessary to establish the nature, characteristics and proper functioning of the good(s) in the same way as would be permitted in a shop. If, however, these requirements are not complied with, you will be liable for any resulting loss of value and we reserve the right to deduct such loss of value from the amount refunded. It is therefore important that you handle items with care during the withdrawal period.

3. How do I exercise my right of withdrawal?

In order to exercise your right of withdrawal, you must inform us of this intention before the end of the fourteen (14) day period following receipt of your parcel(s). You can do this in different ways:
- Via your ManoMano account ;
- By sending us the model European withdrawal form (see below). Use of this form is not compulsory and we prefer one of the alternative options to be used.
- Or by another unequivocal statement addressed to us: vidaXL, Mary Kingsleystraat 1 5928 SK Venlo, The Netherlands.

We will acknowledge your decision to withdraw from the contract immediately.

We will work with you to organise the collection and return of the products. To this end, you will be sent a pre-paid returns slip. You will then be asked, as far as possible, to pack all products, parts and accessories in their original packaging(s) in accordance with our instructions.

By using our returns process, an amount of 5.00 GBP per product received will be deducted from your refund. If you choose to return the product(s) yourself, we will not reimburse any costs you may have incurred for this return at the time of your refund.

4. Obligation of the seller in the event of withdrawal

In the event of your withdrawal, we will reimburse you for all payments relating to the good(s) returned, including delivery costs (with the exception of additional costs arising from the fact that you may have chosen a delivery method other than the cheaper standard delivery method offered by us) without undue delay and, in any event, no later than fourteen (14) days from the day on which we are informed of your decision to withdraw from this contract.

We may, however, defer reimbursement until we have received the goods or until you have provided proof of dispatch of the goods, whichever is the earlier.

Unless you expressly state otherwise (with the exception of cheques), the refund is made, by default, using the same means of payment that you used for the initial transaction. In any event, this refund will not incur any costs for you.

5. Exclusion of the right of withdrawal


The right of withdrawal does not apply to :
- The supply of goods likely to deteriorate or expire rapidly
- The supply of sealed goods that cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer after delivery (such as cosmetics);
- The supply of goods made to the consumer's specifications or clearly personalised (such as a t-shirt, etc.);
- The supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery (such as a DVD wrapped in plastic film);
- The supply of goods which, after delivery and by their nature, are inseparably mixed with other items (such as a full tank of petrol);
- The supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the contract of sale, the delivery of which can only be made after thirty days and the actual value of which depends on fluctuations in the market beyond the control of the trader;

- the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.

6. Model European withdrawal form

We invite you to contact us or to contact ManoMano so that the European withdrawal form can be transferred to you (we remind you that this form is not obligatory in order to withdraw).