The seller is located at Venlo, The Netherlands, country.NL

65%
positive reviews
over the last 90 days

What the seller has to say

« Live it up for less! vidaXL is an international online retailer. We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing. Moreover, in all countries in which we are active, we offer customer service in the native language. »

Customer reviews (9412)
Profile Image handymano.116957 1 reviews given 0 upvotes
Bought on 10/11/2020 Published on 28/11/2020

Found service and delivery first class Read more
Profile Image Susan.D252 1 reviews given 0 upvotes
Bought on 21/11/2020 Published on 28/11/2020

Requesting full refund Read more
Profile Image Annick.S165 1 reviews given 0 upvotes
Bought on 28/10/2020 Published on 28/11/2020

Must say one of the pieces was incorrect (3 of one part instead of 2 plus 1 of another, but rectified myself by removing the hinge and adding it to the other side). Read more
Profile Image Louisa .D 1 reviews given 0 upvotes
Bought on 06/11/2020 Published on 27/11/2020

If I could give zero stars I would,I would never order from this company again! The absolute worst customer service I have ever experienced! I am never one to complain however my experience dealing with this company has left me feeling I had no choice, pay more and shop elsewhere! Read more
Profile Image John.P1029 1 reviews given 0 upvotes
Bought on 09/11/2020 Published on 27/11/2020

Good seller with rapid delivery service. Customer care is exemplary. Read more
Profile Image John.M1542 1 reviews given 0 upvotes
Bought on 06/11/2020 Published on 27/11/2020

Better than expected Read more
Profile Image Des.K 3 reviews given 0 upvotes
Bought on 08/11/2020 Published on 27/11/2020

toilet seat arrived was broken on one side quick release does not work,tried 3 times to get vidaxl agent to understand i had this problem kept saying could not find my order i am still waiting for a reply trying to get an answer to my complaint Read more
Seller's reply
Dear customer, Thank you for your feedback. I do apologize for the inconvenience this has caused you. I contacted you via email in order find a proper resolution. Kind regards, Catarina/vidaXL
Profile Image T..H 2 reviews given 0 upvotes
Bought on 08/11/2020 Published on 27/11/2020

There was some damage to the wood, but fortunately was at the back so could not be seen. Also edging strip was not fully glued on. We had to glue. Read more
Seller's reply
Dear customer, Thank you for your feedback. I do apologize for the inconvenience this has caused you. I contacted you via email in order find a proper resolution. Kind regards, Catarina/vidaXL
Profile Image Vadalia .J 2 reviews given 0 upvotes
Bought on 09/11/2020 Published on 27/11/2020

They were really nice and polite Read more
Seller's reply
Dear customer, Thank you for your feedback. We hope that you continue to shop with us in the future. Kind regards, Catarina/vidaXL
Profile Image Denise.F179 1 reviews given 0 upvotes
Bought on 19/11/2020 Published on 27/11/2020

No not great quality Return procedure really hard Read more
Seller's reply
Dear customer, Thank you for your feedback. I do apologize for the inconvenience this has caused you. I contacted you via email in order find a proper resolution. Kind regards, Catarina/vidaXL
Detailed terms of sale
  • Free standard shipping to UK Mainland within 4 working days. Shipping cost to Channel Islands Guernsey & Jersey is 100 GPB
  • Delivery timescales vary depending on the delivery address and the type of product you wish to receive. We make every effort to meet the delivery standard of 4 working days. However, occasionally due to unforeseen factors, delays are inevitable. We shall not be held responsible for any delay or failure to deliver products within the estimated timescales if it is wholly or partly caused by circumstances which do not lie within our control.
    If no one is available at your residential or delivery address to accept the order, a note will be left to advise you of the current location of your order, which could be with your neighbour. Alternatively your order may have been returned to one of the carrier’s depots, and the note will advise you of how you may take delivery of your order.
    The risk of damage or loss of products remains our responsibility until the earlier of the date the product passes to you (having paid in full for the product) or the date the first delivery attempt was made.
  • Product price and shipping including VAT.
  • Important points following delivery
    We kindly request you check the item(s) are correct and undamaged upon delivery. Should we have dispatched the wrong item in error, please refuse the delivery. Please refuse delivery as well if the package has been opened or sustained substantial damage. We request you notify us as soon as possible so that we may take steps to dispatch a new item. Please notify us of visible flaws or faults via email within 14 business days, and make sure to attach pictures.

    Returns for undamaged items
    You can only return a received item if it is unused and in its’ original packaging. Items may only be tried out in a manner that would be permissible in a physical store. You are required to notify us of the desired return within 14 business days of receiving the item, and we will initiate the return procedure resulting in a collection. The return shipping costs will fall onto you and will be deducted from your refund.

    In case of damage/warranty
    If an item is damaged, faulty, or incorrect when received we will resolve the issue by taking back said item and supplying a replacement. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties. In these cases you will not be charged for any additional shipping costs.

    You are required to return the item in the same condition in which it was received, and notify us via email within 14 business days.
  • Vida XL
    Mary Kingsleystraat 1
    5928 SK Venlo
    The Netherlands

    VAT number: NL850643545B01