The largest choice of DIY products

The seller is located at Venlo, The Netherlands, country.NL

positive reviews
over the last 90 days

What the seller has to say

« Live it up for less! vidaXL is an international online retailer. We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing. Moreover, in all countries in which we are active, we offer customer service in the native language. »

Customer reviews (3423)
Profile Image Christopher.T77 1 reviews given 0 upvotes
Bought on 01/11/2019 Published on 13/11/2019

Happy with service Read more
Profile Image teresa-me 1 reviews given 0 upvotes
Bought on 31/10/2019 Published on 12/11/2019

I ma happy with seller, came as described and fast dispatch Read more
Profile Image Biggerstaff.J 1 reviews given 0 upvotes
Bought on 23/10/2019 Published on 11/11/2019

I do not think this product is as described. Not strong at all and kind of useless given the size of it. Read more
Profile Image Sally.B43 1 reviews given 0 upvotes
Bought on 29/10/2019 Published on 09/11/2019

Great comms & delivered early! Read more
Profile Image Klaus.T60 1 reviews given 0 upvotes
Bought on 13/10/2019 Published on 08/11/2019

Seller ok ,product poor quality. Read more
Profile Image Jodie.S11 1 reviews given 0 upvotes
Bought on 28/10/2019 Published on 08/11/2019

Easy to order, arrived as described, well packaged -no hassles - very happy! Read more
Profile Image Ana.T55 0 reviews given 0 upvotes
Bought on 03/11/2019 Published on 07/11/2019

Hi I have ordered a mirror from and I have received it completely smashed. How is it possible to receive a product in such a state? This is an awful service from and I expect to receive a brand new mirror as soon as possible. Read more
Profile Image Sammy.W2 1 reviews given 0 upvotes
Bought on 26/10/2019 Published on 06/11/2019

Fast delivery, excellent quality product. Read more
Profile Image Ken.R10 1 reviews given 0 upvotes
Bought on 21/10/2019 Published on 01/11/2019

veay happy Read more
Profile Image Diane.E16 1 reviews given 0 upvotes
Bought on 23/10/2019 Published on 31/10/2019

Wrong description of the product but they dealt with the response to our complaint very well. Read more
Detailed terms of sale
  • Free standard shipping to UK Mainland within 4 working days. Shipping cost to Channel Islands Guernsey & Jersey is 100 GPB
  • Delivery timescales vary depending on the delivery address and the type of product you wish to receive. We make every effort to meet the delivery standard of 4 working days. However, occasionally due to unforeseen factors, delays are inevitable. We shall not be held responsible for any delay or failure to deliver products within the estimated timescales if it is wholly or partly caused by circumstances which do not lie within our control.
    If no one is available at your residential or delivery address to accept the order, a note will be left to advise you of the current location of your order, which could be with your neighbour. Alternatively your order may have been returned to one of the carrier’s depots, and the note will advise you of how you may take delivery of your order.
    The risk of damage or loss of products remains our responsibility until the earlier of the date the product passes to you (having paid in full for the product) or the date the first delivery attempt was made.
  • Product price and shipping including VAT.
  • Important points following delivery
    We kindly request you check the item(s) are correct and undamaged upon delivery. Should we have dispatched the wrong item in error, please refuse the delivery. Please refuse delivery as well if the package has been opened or sustained substantial damage. We request you notify us as soon as possible so that we may take steps to dispatch a new item. Please notify us of visible flaws or faults via email within 14 business days, and make sure to attach pictures.

    Returns for undamaged items
    You can only return a received item if it is unused and in its’ original packaging. Items may only be tried out in a manner that would be permissible in a physical store. You are required to notify us of the desired return within 14 business days of receiving the item, and we will initiate the return procedure resulting in a collection. The return shipping costs will fall onto you and will be deducted from your refund.

    In case of damage/warranty
    If an item is damaged, faulty, or incorrect when received we will resolve the issue by taking back said item and supplying a replacement. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties. In these cases you will not be charged for any additional shipping costs.

    You are required to return the item in the same condition in which it was received, and notify us via email within 14 business days.
  • Vida XL
    Mary Kingsleystraat 1
    5928 SK Venlo
    The Netherlands

    VAT number: NL850643545B01