The seller is located at Venlo, The Netherlands, country.NL

78%
positive reviews
over the last 90 days

What the seller has to say

« Live it up for less! vidaXL is an international online retailer. We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing. Moreover, in all countries in which we are active, we offer customer service in the native language. »

Customer reviews (7055)
Profile Image Denise.S257 1 reviews given 0 upvotes
Bought on 18/06/2020 Published on 07/07/2020

Am happy with this item Read more
Profile Image Anna.E131 1 reviews given 0 upvotes
Bought on 11/06/2020 Published on 07/07/2020

I received items swiftly and in great condition Read more
Profile Image Jenny.A84 1 reviews given 0 upvotes
Bought on 02/07/2020 Published on 07/07/2020

One draw front wasn't drilled through for the handle. The draw runners where bent. One of the rollers was cracked. Read more
Profile Image Chris.J142 1 reviews given 0 upvotes
Bought on 12/06/2020 Published on 07/07/2020

Product arrived on time but not a good product - design is good but instructions useless and could not be assembled without making modifications Read more
Profile Image Raymond.B352 1 reviews given 0 upvotes
Bought on 18/06/2020 Published on 07/07/2020

seller delivered the product within time packaged well and did the job with no problems at all Read more
Profile Image Colin.B293 1 reviews given 0 upvotes
Bought on 27/06/2020 Published on 07/07/2020

Really happy with this product. Quick and easy to assemble (I did it alone and took around 1 hour including the box contents check). Sturdy once the cover is fitted and feet secured. One hint, remove the cover if high winds are forecast, just a few velcro straps so easy to do. Read more
Profile Image Roger.C864 1 reviews given 0 upvotes
Bought on 18/06/2020 Published on 07/07/2020

Good strong product, fit for purpose, good value and prompt delivery Read more
Profile Image Shah.S 0 reviews given 0 upvotes
Bought on 02/07/2020 Published on 07/07/2020

The item I ordered arrived with no instructions for assembly whatsoever and did not even come with the screws needed to assemble the product. I would give zero stars if I could. Awful experience - AVOID Read more
Profile Image Gilllingham.S 1 reviews given 0 upvotes
Bought on 26/06/2020 Published on 07/07/2020

Poor Quality !!!!!!! Poor design !!!!!!!! Waste of money !!!!!!! Read more
Profile Image Oliede.U 1 reviews given 0 upvotes
Bought on 27/06/2020 Published on 07/07/2020

Quick and efficient delivery. Very happy! Read more
Detailed terms of sale
  • Free standard shipping to UK Mainland within 4 working days. Shipping cost to Channel Islands Guernsey & Jersey is 100 GPB
  • Delivery timescales vary depending on the delivery address and the type of product you wish to receive. We make every effort to meet the delivery standard of 4 working days. However, occasionally due to unforeseen factors, delays are inevitable. We shall not be held responsible for any delay or failure to deliver products within the estimated timescales if it is wholly or partly caused by circumstances which do not lie within our control.
    If no one is available at your residential or delivery address to accept the order, a note will be left to advise you of the current location of your order, which could be with your neighbour. Alternatively your order may have been returned to one of the carrier’s depots, and the note will advise you of how you may take delivery of your order.
    The risk of damage or loss of products remains our responsibility until the earlier of the date the product passes to you (having paid in full for the product) or the date the first delivery attempt was made.
  • Product price and shipping including VAT.
  • Important points following delivery
    We kindly request you check the item(s) are correct and undamaged upon delivery. Should we have dispatched the wrong item in error, please refuse the delivery. Please refuse delivery as well if the package has been opened or sustained substantial damage. We request you notify us as soon as possible so that we may take steps to dispatch a new item. Please notify us of visible flaws or faults via email within 14 business days, and make sure to attach pictures.

    Returns for undamaged items
    You can only return a received item if it is unused and in its’ original packaging. Items may only be tried out in a manner that would be permissible in a physical store. You are required to notify us of the desired return within 14 business days of receiving the item, and we will initiate the return procedure resulting in a collection. The return shipping costs will fall onto you and will be deducted from your refund.

    In case of damage/warranty
    If an item is damaged, faulty, or incorrect when received we will resolve the issue by taking back said item and supplying a replacement. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties. In these cases you will not be charged for any additional shipping costs.

    You are required to return the item in the same condition in which it was received, and notify us via email within 14 business days.
  • Vida XL
    Mary Kingsleystraat 1
    5928 SK Venlo
    The Netherlands

    VAT number: NL850643545B01