The seller is located at Venlo, The Netherlands, United Kingdom

65%
positive reviews
over the last 90 days

What the seller has to say

« Live it up for less! vidaXL is an international online retailer. We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing. Moreover, in all countries in which we are active, we offer customer service in the native language. »

Customer reviews (9737)
Profile Image Jaclyn.S 1 reviews given 0 upvotes
Bought on 04/01/2021 Published on 18/01/2021

Brilliant delivery and price. Great seller Read more
Profile Image Jose.M48553 2 reviews given 0 upvotes
Bought on 04/01/2021 Published on 18/01/2021

All aspects first class. Read more
Profile Image Renata.N18 1 reviews given 0 upvotes
Bought on 24/12/2020 Published on 18/01/2021

Good seler! Read more
Profile Image Audrey .B 1 reviews given 0 upvotes
Bought on 27/12/2020 Published on 18/01/2021

Well packaged, no problems at all. Would recommend, arrived on time too. Read more
Profile Image Martin.R5fd5098d7ed59 2 reviews given 0 upvotes
Bought on 12/12/2020 Published on 16/01/2021

Crystal tiles heod together with rubbish glue so arrived broken Read more
Seller's reply
Dear customer, Thank you for your feedback. I do apologize for the inconvenience this has caused you. I contacted you via email in order find a proper resolution. Kind regards, Catarina/vidaXL
Profile Image Archer.L 1 reviews given 0 upvotes
Bought on 04/01/2021 Published on 15/01/2021

Shocking service. Awful product. Scratched everywhere and two different colour sideboards sent. £16 refund offered for a £160 product. Absolutely gutted. They are con artists. Read more
Seller's reply
Dear customer, Thank you for your feedback. I do apologize for the inconvenience this has caused you. I contacted you via email in order find a proper resolution. Kind regards, Catarina/vidaXL
Profile Image Lisa.K384 1 reviews given 0 upvotes
Bought on 30/12/2020 Published on 15/01/2021

Quick response to enquiry from seller. Excellent delivery before time scheduled. Would recommend Read more
Profile Image Terrar.D 1 reviews given 0 upvotes
Bought on 02/01/2021 Published on 15/01/2021

Great price, fast delivery, and easy to deal with all the way around. Read more
Profile Image Sue.C178 1 reviews given 0 upvotes
Bought on 31/12/2020 Published on 15/01/2021

Deliver in good condition as promised. Read more
Profile Image Constantin.C65 1 reviews given 0 upvotes
Bought on 29/12/2020 Published on 15/01/2021

I am unhappy do to the seller describing this product as high gloss, it is simply white laminate no high gloss protection like I have some items bought elsewhere in white high gloss. The packaging was intact and not damaged however the corners of one of the desks were damaged and chipped including the facing doors. I would show images but facility not available. Read more
Seller's reply
Dear customer, Thank you for your feedback. I do apologize for the inconvenience this has caused you. I contacted you via email in order find a proper resolution. Kind regards, Catarina/vidaXL
Detailed terms of sale
  • Free standard shipping to UK Mainland within 4 working days. Shipping cost to Channel Islands Guernsey & Jersey is 100 GPB
  • Delivery timescales vary depending on the delivery address and the type of product you wish to receive. We make every effort to meet the delivery standard of 4 working days. However, occasionally due to unforeseen factors, delays are inevitable. We shall not be held responsible for any delay or failure to deliver products within the estimated timescales if it is wholly or partly caused by circumstances which do not lie within our control.
    If no one is available at your residential or delivery address to accept the order, a note will be left to advise you of the current location of your order, which could be with your neighbour. Alternatively your order may have been returned to one of the carrier’s depots, and the note will advise you of how you may take delivery of your order.
    The risk of damage or loss of products remains our responsibility until the earlier of the date the product passes to you (having paid in full for the product) or the date the first delivery attempt was made.
  • Product price and shipping including VAT.
  • Important points following delivery
    We kindly request you check the item(s) are correct and undamaged upon delivery. Should we have dispatched the wrong item in error, please refuse the delivery. Please refuse delivery as well if the package has been opened or sustained substantial damage. We request you notify us as soon as possible so that we may take steps to dispatch a new item. Please notify us of visible flaws or faults via email within 14 business days, and make sure to attach pictures.

    Returns for undamaged items
    You can only return a received item if it is unused and in its’ original packaging. Items may only be tried out in a manner that would be permissible in a physical store. You are required to notify us of the desired return within 14 business days of receiving the item, and we will initiate the return procedure resulting in a collection. The return shipping costs will fall onto you and will be deducted from your refund.

    In case of damage/warranty
    If an item is damaged, faulty, or incorrect when received we will resolve the issue by taking back said item and supplying a replacement. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties. In these cases you will not be charged for any additional shipping costs.

    You are required to return the item in the same condition in which it was received, and notify us via email within 14 business days.
  • Vida XL
    Mary Kingsleystraat 1
    5928 SK Venlo
    The Netherlands

    VAT number: NL850643545B01