Welshine

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Return Conditions

Merchandise Condition: Returned merchandise must be in its original, unopened, unused, and undamaged packaging, with all accessories, instructions, and gifts (if applicable).

Timeframe: You have the right to request a return without giving a reason within 14 days of the date you signed for the merchandise.
Return periods for specific items (such as personalized items, which are not eligible for return, consumables, etc.) may vary.
Quality Issue: If the items have a quality issue, you can request a return at any time after receiving them, provided you have the relevant evidence (such as photos, videos, etc.).
Incorrect Size: If the item is the wrong size, please contact us for a replacement.

Return Process

Submit a Request: Submit a return request by email and fill in the relevant information, including the order number, item details, and reason for return. Review Confirmation: Our company will review your request within 24 business hours of receipt. We will inform you of the review result and the return address via the official website, email, or telephone.

Return Address:
Recipient: BCZC+ LFW
Address: 5567 Voie des Barges Rousses
Postal Code: 76430
City: Saint-Vigor-d'Ymonville
Country: France

Returning Merchandise: Please return the merchandise to the return address and according to the requirements you provided after verification and approval. We recommend using a trackable shipping method and retaining the shipping receipt.
Acceptance and Refund: Our company will accept the returned merchandise upon receipt. After successful acceptance, the refund process will be handled within 14 business days. The refund will be issued to your original payment account via the same method.