The seller is located at Greenford, United Kingdom

85%
positive reviews
over the last 90 days

What the seller has to say

« Aosom was developed in 2010 with a target to provide high quality Home and Garden products at competitive low prices, as well as highly professional customer service to our many customers all over the UK. We have an extensive and growing selection of trendsetting products. Our marketing department constantly searches for the very latest in popular products on the market to attract and satisfy the broad demand of our customer base. There is a huge range of products with different styles for you to choose. We value our relationship with every one of our customers, so our professional customer service team is always available to help you. »

Customer reviews (4859)
Profile Image Wendy.S 1 reviews given 0 upvotes
Bought on 08/04/2017 Published on 26/05/2017

Excellent, fast service Read more
Profile Image Marcus.A 1 reviews given 0 upvotes
Bought on 09/04/2017 Published on 25/05/2017

Awful experience. My order turned up on time, when opened a part was found to be incorrect. It took 70 odd phone calls to sort out a replacement of which I have been charged £76 for by my phone supplier and I'm still waiting for a response from manomano. Do not buy from this company ???????????? Read more
Profile Image Jacqui.I 2 reviews given 0 upvotes
Bought on 07/04/2017 Published on 25/05/2017

Great service, good product, transformed the 5 yr old, 12 ft trampoline! Looks like new! Read more
Profile Image Kate.C 1 reviews given 1 upvotes
Bought on 07/05/2017 Published on 24/05/2017

Our furniture set arrived extremely quickly with no hassles. Read more
Profile Image margaret-ra170508 1 reviews given 1 upvotes
Bought on 09/05/2017 Published on 24/05/2017

Unfortunately the description given was not accurate enough. It should clearly state that the top two rungs of the ladder cannot be used to increase the height. I am having to return this item as it will not be helpful . Read more
Profile Image Delwyn.D 1 reviews given 1 upvotes
Bought on 06/05/2017 Published on 23/05/2017

Print communication and fast delivery. Read more
Profile Image Maria.P 1 reviews given 0 upvotes
Bought on 06/05/2017 Published on 23/05/2017

Disappointed Read more
Profile Image Gargan.B 3 reviews given 1 upvotes
Bought on 05/05/2017 Published on 23/05/2017

I I would recommend Manoman.co.uk to any one the best customer service I have ever add . Brilliant place 10 out of 10 thank you Read more
Profile Image Diana.J 1 reviews given 0 upvotes
Bought on 05/05/2017 Published on 23/05/2017

Hi , I think the problem was with the delivery company ? They said they had been trying to deliver for several days but couldn't find the house , they said they didn't have the right address, telephone number? Presumably these would have been provided by the seller? The sturdyness of the packaging for a 35.5 kilo load may also be in question? The man with a van who delivered it had no trolley, the package clearly stated a team lift was required due to the weight as stated 35.5 kilo. I was not happy for him to lift it or for me to help . I got our own trolley and we managed with that . The man was apologetic and said the van had a trolley in it yesterday but it hadn't been returned? When the package arrived it was severely damaged , one end of the cardboard box was hanging off and there was a large hole in the side of the cardboard . I have photographs and can send via whats app if you are interested. I wrote all my concerns on the delivery note. Fortunately Gazebo was not damaged/all items were still in the package. Read more
Profile Image Neil.K 1 reviews given 0 upvotes
Bought on 05/05/2017 Published on 22/05/2017

Quick delivery and well packaged Read more
Detailed terms of sale
  • Free standard shipping to UK Mainland within 5 working days. Additional shipping cost will apply to BT/Guernsey/ Jersey/ the Isle of Man/ Northern Ireland.

    Our Customer Service team will contact you to inform you if any charges may occur

    We also offer next day delivery service to customers in UK Mainland (additional costs may apply). This only applies to orders placed between Monday and Friday and before 12pm, with orders placed on weekends being dispatched on the following Monday (excluding Bank Holidays).
  • Shipping arrangements

    We dispatch our items from Monday to Friday using the following couriers: Yodel, UK mail, Tuffnells

    and Palletways.

    Delivery timescales vary depending on the delivery address and the type of product you wish to

    receive. We make every effort to meet the delivery standard of 5 working days. However,

    occasionally due to unforeseen circumstances, delays are inevitable. We shall not be held

    responsible for any delay or failure to deliver products within the estimated timescales.

    Doorstep delivery: please note that for larger and heavy items the deliveries are made to the

    doorstep only, so please make sure that you have any help that you need to carry the furniture into

    your house. Please note that the delivery driver is only contracted to deliver the goods to the

    doorstep, and is not insured or obliged to manoeuvre the goods into or around within your property.

    If you allow the delivery driver to manoeuvre the goods for/with you then this is entirely at your

    own risk.

    Delivery locations and exceptions

    We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but

    there may be some occasions when there might be a delay. In these circumstances, we will contact

    you to let you know and keep you updated at all times.

    Requirements to sign for delivery

    Some of our items require a signature; we will let you know about those that do so that you can

    arrange to be available for delivery.

    Missed delivery

    If we try to deliver and you are not available our courier will leave a calling card to advise you about

    what to do next. This will detail how many further delivery attempts we will make before the items

    are returned to us and you may be able to pick up your item from your local depot if this is more

    convenient. If you would like us to help rearrange your delivery, please let us know.
  • Product price and shipping including VAT.
  • Charges for returns

    If you change your mind and wish to return your item you will need to pay for the cost of return. Of

    course, if the item you have received is damaged or faulty, we will cover the cost of the return.

    Some of our items can be returned by standard post. For those that can't we estimate the cost of

    return for smaller items to be £15 and for larger items to be £45.

    Returns guidelines

    Please let us have any tabs, labels and accessories, and please package it all securely. If you’re

    returning an item because you’ve changed your mind, there may be a deduction from your refund if

    it has been damaged, opened more than necessary to check it’s working, or used more than

    reasonably expected.

    Please contact us prior to returning your item so that we can issue you with a returns number. This

    helps us to identify your return and ensure we can process your refund quickly.

    Please send your return to: Mhstar Uk Ltd, 4 Station Road, St'Neots, Cambridgeshire, PE19 1QF.

    Is your purchase faulty or damaged?

    We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within

    the first 30 days we will issue a refund or replacement item to you. Outside of the first 30 days we

    will be able to advise on the options to repair, replace or refund your item.

    We offer a 6-months warranty for all non electrical products; and a 1-year statutory manufacturer's warranty on all our electrical products. The warranty period starts from the date of delivery.
  • MHstar UK Ltd.
    Unit 27, Perivale Park
    Horsenden Lane South
    Greenford UB6 7RH

    VAT number: GB103973325
    Registered as: 07361121