The seller is located at Greenford, United Kingdom

84%
positive reviews
over the last 90 days

What the seller has to say

« Aosom was developed in 2010 with a target to provide high quality Home and Garden products at competitive low prices, as well as highly professional customer service to our many customers all over the UK. We have an extensive and growing selection of trendsetting products. Our marketing department constantly searches for the very latest in popular products on the market to attract and satisfy the broad demand of our customer base. There is a huge range of products with different styles for you to choose. We value our relationship with every one of our customers, so our professional customer service team is always available to help you. »

Customer reviews (5055)
Profile Image Rebekah.S 1 reviews given 0 upvotes
Bought on 16/05/2019 Published on 30/05/2019

Not a clue still not arrived. Please see my product review! Read more
Profile Image Andreas.K181 0 reviews given 0 upvotes
Bought on 15/11/2018 Published on 04/12/2018

Parcel was thrown across our garage roof into our garden. Missing our car by inches! Read more
Profile Image martin.t 1 reviews given 0 upvotes
Bought on 04/04/2017 Published on 19/04/2017

We did not recieve the sides that came with this gazebo Read more
Profile Image Joe.M72 0 reviews given 0 upvotes
Bought on 09/05/2020 Published on 17/05/2020

Seller sent me garden furniture cover instead of the garden furniture that I ordered. Awful Read more
Profile Image Samantha.S225 1 reviews given 0 upvotes
Bought on 05/05/2020 Published on 13/05/2020

Still waiting on reply to send these back Read more
Profile Image colette-ov 1 reviews given 0 upvotes
Bought on 14/04/2018 Published on 30/04/2018

This box suggests it should not be based on delivery issues. ----- But it should. I ordered two items a trampoline net and a trampoline skirt. I paid at time of order ..... But received 2 trampoline nets. I have sent 3 emails to highlight their error but as yet 2 weeks after the event I have had no response from them. I am disappointed and annoyed. My grand children are still unable to use the trampoline as the skirt is still missing. These reviews should be based on the whole experience. No point having good product and price if you are unable to deliver correctly and do not respond to customer email notice. Read more
Profile Image Joanne.B52 3 reviews given 0 upvotes
Bought on 25/08/2019 Published on 03/09/2019

Not happy goods are damaged Read more
Profile Image Sedgwick.N 1 reviews given 0 upvotes
Bought on 01/07/2017 Published on 19/07/2017

The product is not fit for purpose. We are all tempted by the low price for such a large tent, but in reality you need to pay more and what you are buying will not work as intended so why sell it; you will only enrage customers who end up with something fit only for scrap heap. Read more
Profile Image Carina.W35 1 reviews given 0 upvotes
Bought on 30/05/2020 Published on 21/06/2020

The product is in bad condition. A crack runs all the way down the bottom pole. Read more
Profile Image Goicher.N 1 reviews given 0 upvotes
Bought on 28/06/2020 Published on 06/07/2020

Shocking, customer service is really bad, damaged item and still won’t arrange a replacement or refund, contacted them straight away after my parcel arrived, took photos of the damage, 1 week later, I definitely would not buy again, not after the service I have had Read more
Detailed terms of sale
  • Free standard shipping to UK Mainland within 5 working days. Additional shipping cost will apply to BT/Guernsey/ Jersey/ the Isle of Man/ Northern Ireland.

    Our Customer Service team will contact you to inform you if any charges may occur

    We also offer next day delivery service to customers in UK Mainland (additional costs may apply). This only applies to orders placed between Monday and Friday and before 12pm, with orders placed on weekends being dispatched on the following Monday (excluding Bank Holidays).
  • Shipping arrangements

    We dispatch our items from Monday to Friday using the following couriers: Yodel, UK mail, Tuffnells

    and Palletways.

    Delivery timescales vary depending on the delivery address and the type of product you wish to

    receive. We make every effort to meet the delivery standard of 5 working days. However,

    occasionally due to unforeseen circumstances, delays are inevitable. We shall not be held

    responsible for any delay or failure to deliver products within the estimated timescales.

    Doorstep delivery: please note that for larger and heavy items the deliveries are made to the

    doorstep only, so please make sure that you have any help that you need to carry the furniture into

    your house. Please note that the delivery driver is only contracted to deliver the goods to the

    doorstep, and is not insured or obliged to manoeuvre the goods into or around within your property.

    If you allow the delivery driver to manoeuvre the goods for/with you then this is entirely at your

    own risk.

    Delivery locations and exceptions

    We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but

    there may be some occasions when there might be a delay. In these circumstances, we will contact

    you to let you know and keep you updated at all times.

    Requirements to sign for delivery

    Some of our items require a signature; we will let you know about those that do so that you can

    arrange to be available for delivery.

    Missed delivery

    If we try to deliver and you are not available our courier will leave a calling card to advise you about

    what to do next. This will detail how many further delivery attempts we will make before the items

    are returned to us and you may be able to pick up your item from your local depot if this is more

    convenient. If you would like us to help rearrange your delivery, please let us know.
  • Product price and shipping including VAT.
  • Charges for returns

    If you change your mind and wish to return your item you will need to pay for the cost of return. Of

    course, if the item you have received is damaged or faulty, we will cover the cost of the return.

    Some of our items can be returned by standard post. For those that can't we estimate the cost of

    return for smaller items to be £15 and for larger items to be £45.

    Returns guidelines

    Please let us have any tabs, labels and accessories, and please package it all securely. If you’re

    returning an item because you’ve changed your mind, there may be a deduction from your refund if

    it has been damaged, opened more than necessary to check it’s working, or used more than

    reasonably expected.

    Please contact us prior to returning your item so that we can issue you with a returns number. This

    helps us to identify your return and ensure we can process your refund quickly.

    Please send your return to: Mhstar Uk Ltd, 4 Station Road, St'Neots, Cambridgeshire, PE19 1QF.

    Is your purchase faulty or damaged?

    We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within

    the first 30 days we will issue a refund or replacement item to you. Outside of the first 30 days we

    will be able to advise on the options to repair, replace or refund your item.

    We offer a 6-months warranty for all non electrical products; and a 1-year statutory manufacturer's warranty on all our electrical products. The warranty period starts from the date of delivery.
  • MHstar UK Ltd.
    Unit 27, Perivale Park
    Horsenden Lane South
    Greenford UB6 7RH

    VAT number: GB103973325
    Registered as: 07361121