The seller is located at Greenford, United Kingdom

85%
positive reviews
over the last 90 days

What the seller has to say

« Aosom was developed in 2010 with a target to provide high quality Home and Garden products at competitive low prices, as well as highly professional customer service to our many customers all over the UK. We have an extensive and growing selection of trendsetting products. Our marketing department constantly searches for the very latest in popular products on the market to attract and satisfy the broad demand of our customer base. There is a huge range of products with different styles for you to choose. We value our relationship with every one of our customers, so our professional customer service team is always available to help you. »

Customer reviews (4595)
Profile Image Connie.W 1 reviews given 0 upvotes
Bought on 13/04/2016 Published on 28/05/2016

Cheep and nasty parts missing and parts broken Read more
Profile Image Mary.R 0 reviews given 0 upvotes
Bought on 22/05/2016 Published on 07/06/2016

As I have not as yet received my delivery it is not possible for me to comment on it. I have been emailing to find out what has happened but so far I have just been told that the package has gone astray and do I want a replacement. I have said that yes I do want a replacement so perhaps you can tell me what is going on Thank you Mary Read more
Profile Image terry.hu 1 reviews given 0 upvotes
Bought on 26/07/2016 Published on 11/08/2016

the product is good but my product was faulty Read more
Profile Image Sally.M 1 reviews given 0 upvotes
Bought on 07/11/2016 Published on 23/11/2016

Will never order from this company again Read more
Profile Image Rachael.P 1 reviews given 0 upvotes
Bought on 18/11/2016 Published on 05/12/2016

This is a seller I would not use again. I ordered a rabbit cage, it was quite flimsy and the hole to get to the upper floor was too small for even a small rabbit. I requested to return it. I would have had to cover the fees myself. Ok fair enough, but this item is so large boxed I couldn't send it back for a reasonable cost. Which I would not have had reimbursed. waste of time. Read more
Profile Image Monica.S 1 reviews given 0 upvotes
Bought on 19/03/2017 Published on 22/03/2017

Not happy, I ordered a rabbit hutch and I've been given a chicken cage! Will not be ordering anything off you's again, delivery man even didn't chap door and left the box at front of house Read more
Profile Image Diana.L 1 reviews given 0 upvotes
Bought on 04/02/2017 Published on 23/03/2017

I was unhappy about the instruction that the package should be examined on delivery. I sought to cancel the order but was unsuccessful. The delivery driver waited whilst I examined the item, but all was ok, as it was very well packaged. Read more
Profile Image Phill.A 1 reviews given 0 upvotes
Bought on 02/04/2017 Published on 05/04/2017

I am trying desperately to talk to someone regarding returning this product as is not fit for purpose and seem to be going around in circles and getting no help Read more
Profile Image Julie.W 1 reviews given 0 upvotes
Bought on 03/04/2017 Published on 11/04/2017

My product was two days late . I had to make multiple calls to tuffnells and to palletline to see where and when my order was arriving. Also spent ages on chat talking to a rep from Mano Mano .... service was pretty poor tbh ! Goods were damaged on arrival but due to poor service beforehand I couldn't be bothered with the hassle of sending back ! No offer of any discount or refund given!! Read more
Profile Image Violetta.T 1 reviews given 1 upvotes
Bought on 30/03/2017 Published on 15/04/2017

Not for this money Saw the some for £59 Too small Read more
Detailed terms of sale
  • Free standard shipping to UK Mainland within 5 working days. Additional shipping cost will apply to BT/Guernsey/ Jersey/ the Isle of Man/ Northern Ireland.

    Our Customer Service team will contact you to inform you if any charges may occur

    We also offer next day delivery service to customers in UK Mainland (additional costs may apply). This only applies to orders placed between Monday and Friday and before 12pm, with orders placed on weekends being dispatched on the following Monday (excluding Bank Holidays).
  • Shipping arrangements

    We dispatch our items from Monday to Friday using the following couriers: Yodel, UK mail, Tuffnells

    and Palletways.

    Delivery timescales vary depending on the delivery address and the type of product you wish to

    receive. We make every effort to meet the delivery standard of 5 working days. However,

    occasionally due to unforeseen circumstances, delays are inevitable. We shall not be held

    responsible for any delay or failure to deliver products within the estimated timescales.

    Doorstep delivery: please note that for larger and heavy items the deliveries are made to the

    doorstep only, so please make sure that you have any help that you need to carry the furniture into

    your house. Please note that the delivery driver is only contracted to deliver the goods to the

    doorstep, and is not insured or obliged to manoeuvre the goods into or around within your property.

    If you allow the delivery driver to manoeuvre the goods for/with you then this is entirely at your

    own risk.

    Delivery locations and exceptions

    We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but

    there may be some occasions when there might be a delay. In these circumstances, we will contact

    you to let you know and keep you updated at all times.

    Requirements to sign for delivery

    Some of our items require a signature; we will let you know about those that do so that you can

    arrange to be available for delivery.

    Missed delivery

    If we try to deliver and you are not available our courier will leave a calling card to advise you about

    what to do next. This will detail how many further delivery attempts we will make before the items

    are returned to us and you may be able to pick up your item from your local depot if this is more

    convenient. If you would like us to help rearrange your delivery, please let us know.
  • Product price and shipping including VAT.
  • Charges for returns

    If you change your mind and wish to return your item you will need to pay for the cost of return. Of

    course, if the item you have received is damaged or faulty, we will cover the cost of the return.

    Some of our items can be returned by standard post. For those that can't we estimate the cost of

    return for smaller items to be £15 and for larger items to be £45.

    Returns guidelines

    Please let us have any tabs, labels and accessories, and please package it all securely. If you’re

    returning an item because you’ve changed your mind, there may be a deduction from your refund if

    it has been damaged, opened more than necessary to check it’s working, or used more than

    reasonably expected.

    Please contact us prior to returning your item so that we can issue you with a returns number. This

    helps us to identify your return and ensure we can process your refund quickly.

    Please send your return to: Mhstar Uk Ltd, 4 Station Road, St'Neots, Cambridgeshire, PE19 1QF.

    Is your purchase faulty or damaged?

    We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within

    the first 30 days we will issue a refund or replacement item to you. Outside of the first 30 days we

    will be able to advise on the options to repair, replace or refund your item.

    We offer a 6-months warranty for all non electrical products; and a 1-year statutory manufacturer's warranty on all our electrical products. The warranty period starts from the date of delivery.
  • MHstar UK Ltd.
    Unit 27, Perivale Park
    Horsenden Lane South
    Greenford UB6 7RH

    VAT number: GB103973325
    Registered as: 07361121