Backyard Discovery

Free delivery on all orders to UK Mainland within 5-10 working days. One of our specialist couriers will contact you to book in a delivery date and time slot. Please provide a valid UK mobile phone number to enable them to contact you.

With the exception of playhouses, all our products are delivered by one of our specialist 2-person couriers, who are very experienced in handling heavy and bulky products. Playhouses will be delivered by the same couriers, but due to their smaller size, may only require one person to deliver. The driver will take your item to an area of choice such as the driveway, garage, or garden providing there are no issues with access. The driver will not require assistance unloading your product. Any assistance you give the driver, whether the driver requests it, or you offer, is solely at your own risk. We are not responsible for ANY injury you or anyone else receives from any part of the delivery process.

All prices inclusive of 20% VAT.

BACKYARD DISCOVERY PRIVACY POLICY Step2 Discovery UK, Limited doing business as Backyard Discovery respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you purchase our products, and to tell you about your privacy rights and how the law protects you. 1. PERSONAL DATA WE COLLECT ABOUT YOU Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. • Contact Data includes billing address, delivery address, email address and telephone numbers. 2. HOW IS YOUR PERSONAL DATA COLLECTED AND HOW DO WE USE IT? The personal information we process is provided to us directly by you when you place an order on ManoMano.co.uk. We use the information you have given us to fulfil our contractual obligations with you, namely, to fulfil orders placed by you. We may share this information with third-party service providers such as logistics partners. Our third-party providers are required to meet the same standards for the protection of your data and are only able to process data in accordance with fulfilling the contractual obligations we have with you. 3. INTERNATIONAL TRANSFERS We share your personal data within our group of companies. This will involve transferring your data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK. 4. DATA SECURITY We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 5. DATA RETENTION We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements. By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data. See Your Legal Rights for further information. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you 6. YOUR LEGAL RIGHTS Under certain circumstances, you have the rights under data protection laws in relation to your personal data. If you are a European resident, you have the right to: 7.1. request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 7.2. request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 7.3. request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 7.4. object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 7.5. request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: • If you want us to establish the data's accuracy. • Where our use of the data is unlawful, but you do not want us to erase it. • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it. 7.6. request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 7.7. withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you would like to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 7. HOW TO COMPLAIN If you have any concerns about our use of your personal information, you can make a complaint by writing to us at Step2 Discovery UK, Ltd 3rd Floor 1 Ashley Road, Altrincham, Cheshire, United Kingdom, WA14 2DT You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

If you change your mind
You have 30 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Return and Refund Specifics:

Please be aware, unless related to warranty, we will only accept a return if you contact us within 30 days from delivery of your product.

Due to the heavy, bulky nature of our products, they require specialist 2-person handling. We will therefore arrange collection of your item; however, we will deduct £50 from your refund to help cover the costs.

If you are returning your item for any reason other than warranty, then the product must be in a like‐new condition in original packaging. Once received back into our warehouse, we will inspect the item. If we are unable to sell the item due to issues with packaging, damage or missing parts, we may decide to issue a partial refund at our sole discretion.

We strongly advise that you take pictures of your item prior to collection.

Please note, it can take a few days for the item to come back into our warehouse and so it can take up to 10 working days to issue a refund.

Refunds will be made by crediting the original method of payment (i.e., credit card, etc.), these can take 2-5 working days to process, depending on your provider.

Please be aware, we will not accept returns for products that you purchased elsewhere. If you purchased your product from another retailer, then please check their specific return and refund policies.

We care about your experience with Backyard Discovery, and we are here to support you. If you need any help with installation, maintenance, spare parts or anything else then please do not hesitate to contact us by calling on 01793 205 322 or emailing us at ukcustomerservice@bacykyarddiscovery.com, where our friendly and knowledgeable team will be happy to help you.

Step2 Discvoery UK, Ltd trading as "Backyard Discovery". Company number 13722424 VAT registration GB401181551 3rd Floor, 1 Ashley Road, Altrincham, Chesire, United Kingdom, WA14 2DT