Monster Shop

Orders are shipped using UK Mail with some exceptions depending on the size of the product. Alternatively orders can be shipped using Royal Mail, XDP and The Pallet Network. Heavier and more delicate items that come palletised will require a valid contact number as we will contact you the customer prior to dispatch to agree on a specific delivery day. This only applies to pallet deliveries. UK Mail/Royal Mail/XDP will be dispatched same day on orders prior to 2PM We offer free delivery on most of mainland UK - Surcharge of £20 per order on the following postcodes:- AB31 – 38, AB40 – 56, IV1– IV28, IV30 – IV32, IV36, IV40, IV52 – IV54, IV63, KW1 – KW14, PA21–PA38, PH4 – PH41, PH49 – PH50, BT (Northern Ireland), HS, IV41 – IV49, IV51, IV55 – IV56, KA27 – KA28, KW15 –KW17, PA20, PA41 – PA49, PA60 – PA78, PH42 – PH44, ZE, IM, GY AND REPUBLIC OF IRELAND

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
A 12 month warranty is provided on all of our electrical products therefore in the unlikely event you ever need to use the warranty; we will cover all labour and parts. The buyer must cover the returns cost and provide tracking information. Our warranty policy is to try fixing the item before arranging an exchange or refund. We will cover redelivery costs. 1. Contact our Customer Care team on 01347 878888 to obtain a return reference number. 2. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund. 3. A member of the Customer Care team will make contact to arrange the returns process. Please note: Returns will not be processed without a valid returns reference number. For non-electrical products, a 30 day returns policy is provided therefore in the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge. 1. Contact our Customer Care team on 01347 878888 to book a return and obtain a return reference number. 2. We will arrange for a collection of the original item and replace it with a new one. 3. A member of the Customer Care team will make contact to arrange redelivery. Please note: Returns will not be processed without a valid returns reference number

Monster House, Alan Farnaby Way, Sheriff Hutton Industrial Estate, York, YO60 6PG