The seller is located at York, United Kingdom

85%
positive reviews
over the last 90 days

What the seller has to say

« Welcome to Monstershop, You’ve found the place to buy quality products that provide exceptional value for money. Our range of garden and DIY tools provides innovative solutions to all your DIY needs »

Salman Khan, Sales Manager

Customer reviews (214)
Profile Image Sean.C139 1 reviews given 0 upvotes
Bought on 09/10/2020 Published on 19/10/2020

The seller did everything you would expect. Great service Read more
Profile Image Allyson.H 2 reviews given 0 upvotes
Bought on 05/10/2020 Published on 16/10/2020

Very happy 5⭐️ Read more
Profile Image Amjad.M7 1 reviews given 0 upvotes
Bought on 29/09/2020 Published on 14/10/2020

Happy with everything apart from the product Read more
Profile Image Keith.R59 2 reviews given 0 upvotes
Bought on 01/10/2020 Published on 09/10/2020

Easy to place order, promptly delivered. Read more
Profile Image Stephen.L202 1 reviews given 0 upvotes
Bought on 25/09/2020 Published on 07/10/2020

Great seller very fast delivery! Read more
Profile Image vivien.N 1 reviews given 0 upvotes
Bought on 16/09/2020 Published on 03/10/2020

The seller was fine. That parcel came as expected. Read more
Profile Image Cameron.E 0 reviews given 0 upvotes
Bought on 24/09/2020 Published on 02/10/2020

I would warn ANYONE purchasing from Manomano ... Our experience has been an uphill battle from the 1st delivery ... and we STILL have yet to have the order completely delivered correctly. Really disappointed in what was subsequently promised by Customer Services to correct this but has not happened ! Our 1st delivery contained 2 of the 3 [1 missing] stainless steel strutts and 1x wall bolt ! Both attempts at delivering an un-chipped glass canopy have failed ... both have been chipped. Given the weight of the glass [~40kgs] the packaging from the factory is woefully insufficient ... I'm just wondering IF this is just our bad luck or if anyone else has had this pitiful experience ? IF this is NOT all resolved by Monday [Oct 5th 2020] I will be cancelling the whole order Read more
Profile Image Jeanette.R38 4 reviews given 0 upvotes
Bought on 11/09/2020 Published on 22/09/2020

Quick delivery, chimney was slightly bent on arrival but I managed to pull it back into shape. Takes a while to get it up to temp but did so after half hour. No instructions on how to actually cook a pizza on it, being a complete novice to pizza ovens I just ended up googling how to do it. Paint has peeled off of the ash tray already after only one use but I don’t think this will interfere in any way. Positives - nice looking compact oven and great to have all the accessories with it and the protective cover. I have only used it once so far but the pizzas were very tasty if a tad overdone...having another go this evening but will make my bases thinner. Overall I am very happy with my purchase and with the seller, I would recommend and be happy to use them again. Read more
Profile Image Dan.W39 1 reviews given 0 upvotes
Bought on 08/08/2020 Published on 20/09/2020

Great service! A punctured tyre on the product was replaced with no problems. Read more
Profile Image Andrew.B795 1 reviews given 0 upvotes
Bought on 28/08/2020 Published on 15/09/2020

Very good Read more
Detailed terms of sale
  • Orders are shipped using UK Mail with some exceptions depending on the size of the product. Alternatively orders can be shipped using Royal Mail, XDP and The Pallet Network.

    Heavier and more delicate items that come palletised will require a valid contact number as we will contact you the customer prior to dispatch to agree on a specific delivery day. This only applies to pallet deliveries. UK Mail/Royal Mail/XDP will be dispatched same day on orders prior to 2PM

    We offer free delivery on most of mainland UK - Surcharge of £20 per order on the following postcodes:-

    AB31 – 38, AB40 – 56, IV1– IV28, IV30 – IV32, IV36, IV40, IV52 – IV54, IV63, KW1 – KW14, PA21–PA38, PH4 – PH41, PH49 – PH50, BT (Northern Ireland), HS, IV41 – IV49, IV51, IV55 – IV56, KA27 – KA28, KW15 –KW17, PA20, PA41 – PA49, PA60 – PA78, PH42 – PH44, ZE, IM, GY AND REPUBLIC OF IRELAND
  • This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

  • A 12 month warranty is provided on all of our electrical products therefore in the unlikely event you ever need to use the warranty; we will cover all labour and parts. The buyer must cover the returns cost and provide tracking information. Our warranty policy is to try fixing the item before arranging an exchange or refund. We will cover redelivery costs.

    1. Contact our Customer Care team on 01347 878888 to obtain a return reference number.

    2. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.

    3. A member of the Customer Care team will make contact to arrange the returns process.

    Please note: Returns will not be processed without a valid returns reference number. For non-electrical products, a 30 day returns policy is provided therefore in the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge.

    1. Contact our Customer Care team on 01347 878888 to book a return and obtain a return reference number.

    2. We will arrange for a collection of the original item and replace it with a new one.

    3. A member of the Customer Care team will make contact to arrange redelivery.

    Please note: Returns will not be processed without a valid returns reference number
  • Monster House, Alan Farnaby Way, Sheriff Hutton Industrial Estate, York, YO60 6PG