What the seller has to say
« Auraglow is a leading UK manufacturer, supplier and distributer of cutting-edge lighting products. Many of our products are designed in-house and we even manufacture some of them in the UK. Every product fit to bear the Auraglow name is put through strict quality control testing, to ensure safety and that they meet the discerning standards of our customers. Beautiful light, lower energy bills, the latest functionality and full peace of mind - that’s what Auraglow is all about. »
Auraglow, Ecommerce Manager
DELIVERY PROCESS INFORMATION
Orders placed before 2pm will be dispatched the same day (Mon – Fri, excluding bank holidays)
Royal Mail Delivery
Orders under 2KG in weight are sent by Royal Mail 48-hour service (if an upgrade is not selected). This service is free of charge but can be upgraded to Royal Mail 24 or Next Day Courier.
Next Day Courier (Tracked) (1-hour delivery window) FREE FOR ORDERS OVER £50!
Despatch will be within 24 hours of purchase.
Delivery will be via Royal mail or DPD depending on service selected.
Standard delivery should take 48 hours but please allow up to 5 days.
Our Next Day Delivery Service will notify you with a 1-hour delivery window on the morning of your delivery, so you can go about your day.
If the allocated time window is not practical, you can reply by text or email to change the delivery day.
All data processed will be subject to Data Protection and GDPR rules and regulations. Any data collected will be processed for the purposes of the order. Any data collected will be stored on secure servers.
If you require any further information or have any questions, please get in contact with us.
FUSS FREE RETURNS POLICY
If you have received a faulty product or decided the item is not for you, simply contact us and state your order number and reason for return.
We will send you a free post returns label or if the item is heavy we will arrange our courier to collect it from you.
Unwanted items can be returned to us within 30 days for a refund.
RO: Riverside House, 1/5 Como Street, Romford, Essex, RM7 7DN.
Warehouse: UNIT 2, Spilsby Rd, Romford, Essex, RM3 8SB