Posh

Included at time of purchase

HOW WILL MY ITEM ARRIVE: Delivery on the arranged day will take place during the hours of 8am and 6PM (a time slot will not always be issued by the courier on the day) Failure to be able to accept delivery due to not being present, or no access, will incur a charge for any additional delivery Your item will be delivered on the back of a large delivery wagon—If you feel there maybe an access issue, please inform us so we may be able to arrange delivery on a smaller non-standard vehicle All items arrive via a transit pallet on a “Kerbside service”—This means the delivery team, making use of a pallet truck, will get the pallet as near to the property as they possibly can. HOWEVER, the delivery team will not unwrap/unsecure the item or look to get the item into the property itself We recommend at least one able-bodied persons (preferably 2 for heavier items) are present to accept the delivery The delivery is booked on a short time slot, so you should use this time accordingly to check all items for any obvious signs of transit damage. If found, please inform the driver and state the exact damage on the delivery note and call your retailer immediately. Signing the delivery as damaged will not suffice. All deliveries are insured against damage—YOU MUST report all cosmetic damage within 48 hours—Please do not arrange a delivery day until a time/date where this is possible. Claims outside 48 hours may not be considered (This does not include obvious delivery damage—this must be reported on delivery) For the reasons above, we believe it to be best practice not to book a plumber/fitter until the item has been received and inspected—We cannot be liable for any delays incurred

As per you countries tax - VAT@ 20% in the UK

Privacy and Cookie Policy Your privacy is really important to us, and we understand how important it is to you. We aim to be as clear and open as possible about what we do and why we do it. All client information given during the ordering and registration process is collected and stored lawfully and per the relevant data protection acts. All information held on our systems is password protected. We do not use any information given for marketing purposes without your consent. If you are concerned about the confidentiality of any information given, All payment information is taken over by a secure connection and is encrypted. This information is not known to anyone here nor is it ever stored. To offer you Klarna’s payment methods, we might in the checkout pass your data in the form of contact and order details to Klarna, for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your data transferred is processed in line with Klarna's privacy notice What we do with the Information When you purchase from us, to process your order, enable you to track your order online, arrange delivery and for other purchase-related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for on-going customer service dealings including any faults, repairs or refunds. For internal accounting and regulatory purposes For statistical analysis to assess our business performance and to improve our products and services. To improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in. To ask you occasionally if you want to provide feedback on or participate in market research on our products and services. You do not have to participate in these if you do not wish. We will not share any of the personal information listed above with outside parties except to the extent necessary to complete your order Cookies Our websites use cookies to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in, very frustrating. Our sites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits. We will never forward these to third parties What is in a cookie? A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket. What to do if you don’t want cookies to be set Some people find the idea of a website storing information on their computer or mobile device a bit intrusive. Although this is generally quite harmless we will never use these for third-party marketing or to annoy you. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of the website. Please remember we don't use cookies to do anything other than improve your site experience and we never send you marketing emails and offers unless you've signed up for our newsletter

If you change your mind
You have 14 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
Conditions For A Return:

The following conditions must be met to allow the collection team to complete a collection. Failure to meet any of the below may result in the collection failing or not being possible.

Any failed collection due to the below conditions not being met will result in a failed collection charge of £70. An invoice for this charge can be provided. Please note, that this is an additional charge for the failure further to any other return fee or original collection fee

Any boxes that have been opened and are to be resealed MUST be resealed with CLEAR TAPE ONLY. Please DO NOT use brown or duct tape as this grades the boxes. If the event any tape other than clear tape is used a charge of £50 per box will be applicable for replacing the box and processing
The pallet MUST be in its original ‘A-Frame’ format. If the pallet has been dismantled it MUST be built once again with fixings appropriate to stray integral during transit
Lats MUST be used to secure the upright pallet – Failure to do so will result in the collection team refusing to collect the item
In the event you require pallet cling wrap or other materials to secure the pallet we can arrange to have this sent before the collection. please email us to arrange for this to be sent

We reserve the right to request both photographic evidence and/or a return of any shower part for testing of any item being claimed under warranty before a replacement is agreed to be supplied.

In the case where a return is requested, only in the event of product fault will the returns postage will be paid by us

We will arrange a courier collection on an agreed date or refund any costs of postage incurred upon receipt of those costs.

If the courier collection fails for any reason other than fault laying at ours or the arranged courier’s hands, the responsibility of the return and the cost must then be covered by the complainant and no further collection will be offered unless a secondary fee is agreed and paid prior.

Please note: we only cover the cost of returns within the UK mainland. If a return is requested for a reason not relating to product fault, for example, but not limited to the following, wrong size, unsuitable or change of mind, The cost of the return is to be paid by the purchasing party

To cancel or return an untouched and uninstalled item due to a fault that is not ours, for example, an inappropriate installation environment (please see our installation page of the website, unit installation guides) or unit unsuitability incurs a minimum handling, restocking and collection charge of £160 or 10% whichever is the greater.

Orders of custom-made or adapted goods are none non-returnable. Although liability for the return of the item is the responsibility of the customer/purchaser. In line with the long-distance selling act, you have 14 days from receiving the goods to request cancellation

About Us At Posh UK, we are proud to stand apart from other home and garden retailers by offering you incredible services and high-quality products. We’re all about honesty, reliability, and impeccable service so that you always feel as though you’re getting the best from us. Our staff are trained to uphold the same standards, and we make sure to employ experts so that you’re always speaking to someone who knows what they’re talking about and who can give excellent advice. When you combine that with our unbeatable price promise, what more could you want? As the home of the highest quality home spa and garden furniture products, we know that you’re not going to find a better place to help you make your home, well, a home How We Became the UK's Leading Home and Garden Retailer Formerly known as Steam Shower Store, we started out as a small outlet providing customers with exceptional bathroom fittings. We built our reputation on our strong relationship with our customers, our honest service, and the incredible products that we design and supply. It wasn’t long before we became the biggest retailer in the UK, and we decided it was time to rebrand so that we could broaden our horizons and offer customers even more luxury home and garden items. That’s how Posh UK was born, and our years of experience and the continued loyalty of our customers have led to us becoming a great success. We couldn’t be prouder Our Promise to You Our promise is simple. We promise to always be clear and upfront about costs, give you unbeatable prices, and always ensure honest advice and friendly service. There’s a reason we’re second to none, and it’s because we know what we’re doing, and our highly-trained staff can answer any question that’s thrown at them expertly We only ever bring you the best quality goods, allowing you to feel luxuriously comfortable in your home without the financial panic that comes with it. We don’t believe in gimmicks or tricks, so you will never find any hidden charges with us. What we do believe in is that strong bonds with our customers will always be the best thing to help carry us forward. We’re nothing without them. Are you interested in getting in touch for a quote or to ask a few questions? Fill in the form on our Contact Us page or call us on 0800 020 9545 - We can’t wait to hear from you Good Prices and Better Quality Quality is always guaranteed with us. Every item we sell has been through it all. We’ve sat on them, stood in them, worn out, and used everything before a thorough inspection to make sure it can withstand anything. We have high expectations, and they always have to be met before we sell anything. After all, our customers deserve the best (and they get it every time). We like to keep our prices incredibly competitive, which is why we pride ourselves on our low internet prices, which still allow you to purchase top-quality units. You won’t find any shortcuts here, and we never cut corners. Quality means everything to us, and your satisfaction remains the greatest advertisement we could ever ask for A Service You Can Trust We’re a business made by consumers for consumers. We have always lived by the notion that you should strive to be the kind of business you’d want to buy from. After all, we’re all consumers, and while you might be buying rattan furniture or a new whirlpool bath, we want to offer you the same level of friendly and expert service you’d find at the grocery store or a car dealership. We want you to feel helped, guided, and happy in your purchase. But we don’t stop there. After you’ve made your purchase, we also pride ourselves on providing excellent aftercare and the best warranties you’ve seen in the business. We know how it feels when a business practically shuns you after you’ve bought something, and that’s just not our style. We want you to come back, and we want to take care of you. “ We're with you from concept to completion - big business offers with a local business aftercare”