The largest choice of DIY products

The seller is located at Evesham, United Kingdom

positive reviews
over the last 90 days

What the seller has to say

« Big brands, small prices »

Customer reviews (299)
Profile Image Adam.P73 2 reviews given 0 upvotes
Bought on 30/12/2019 Published on 23/01/2020

Very prompt dispatch even arrived before stated, also free delivery Read more
Profile Image helen-ha20 1 reviews given 0 upvotes
Bought on 30/12/2019 Published on 21/01/2020

Excellent unit, looks great in bathroom, lots of room for storage. Read more
Profile Image Julie.M629 4 reviews given 0 upvotes
Bought on 27/11/2019 Published on 21/01/2020

Not really happy with it. Read more
Profile Image Julie.M629 4 reviews given 0 upvotes
Bought on 15/12/2019 Published on 21/01/2020

Very happy with my purchase Read more
Profile Image Kevin.G509 1 reviews given 0 upvotes
Bought on 09/01/2020 Published on 19/01/2020

Everything delivered on time. It just broke after 2 weeks of use. Read more
Profile Image Jodie.B26 2 reviews given 0 upvotes
Bought on 04/01/2020 Published on 17/01/2020

Very happy with seller and the service received Read more
Profile Image Andrew.H235 3 reviews given 0 upvotes
Bought on 03/01/2020 Published on 15/01/2020

Received as stated. Read more
Profile Image Nethersole.J 1 reviews given 0 upvotes
Bought on 13/12/2019 Published on 05/01/2020

...................... .................. Read more
Profile Image Elaine.M50 0 reviews given 0 upvotes
Bought on 05/12/2019 Published on 04/01/2020

I chose this toilet for our newly renovated downstairs WC as it looked perfect. The picture of the full toilet looked like what we wanted..... However.... Weeks later... (we had a big house project with Christmas in the middle) Our plumber is set to fit the new toilet. Takes it out of the box and only the bowl is there. No cistern... No toilet seat. Fair enough, now I've checked, it does say this in the description dropdown but I was buying a toilet. I didn't check this and the picture showed the full thing. Who the hell sells a toilet in separate pieces?? I've now had to order to cistern and toilet seat which cost an extra £75. Not great. Read more
Profile Image Charleton.W 1 reviews given 0 upvotes
Bought on 09/12/2019 Published on 30/12/2019

The product was delivered on time and in perfect condition. Read more
Detailed terms of sale
  • Free delivery on all orders within UK mainland. Surcharge for outside the mainland (i.e. NI, Scottish Highlands & Islands. Next day delivery charged service – amount dependant on size and weight of the item
  • Grafton Group plc is incorporated in Ireland and subject to Irish company law. Its Units (shares) are listed on the London Stock Exchange and the UK Corporate Governance Code (“the Code”) sets out the standards for corporate governance to be applied by companies with a listing on the London Stock Exchange.
    The Board believes that the Company has, throughout the accounting period, complied with all relevant provisions set out in the Code.
  • I do not wish to keep my item - it is not faulty:

    If you change your mind about the product when you receive it, you can notify us any time within 30 days and return it for a full refund at your own cost. Please raise a return request within ManoMano. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost to return the item and your initial delivery charge will not be refunded.
    We will not be able to accept a return and issue a refund if:
    1) The item has been used
    2) The product is missing parts which it originally shipped with

    My item has developed a fault:

    Please contact by ManoMano messaging to arrange for the goods to be collected. We will require photographs showing the presumed faulty item and the issue you are experiencing.

    All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
    For large pallet deliveries please be aware that the costs will be considerably higher than you are charged for delivery.

    Checking goods for damage and notifying us:

    For small item deliveries that arrive with carriers please inspect the goods as soon as possible after the delivery to ensure they are as per your order. Any delay in reporting problems to us could affect your right to a refund.
    For bulky deliveries that arrive on pallets, you agree to check the goods for damage before signing the driver’s delivery note. If you do not check the goods and sign to confirm they were received in good condition the driver will not leave them and they will be returned to us.
    They will not accept delivery notes marked with the words unchecked or any other term designed to obviate the need to check the delivery before signing for it. If the driver refuses to wait while you check the goods, then you must refuse to accept the delivery and either call or email us with the details as soon as possible.

    If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked, and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.
  • Commercial Office
    Online Home Retail Ltd
    Units 2, 3 and 4 Millennium Court
    Enterprise Way
    WR11 1GS