The seller is located at Evesham, United Kingdom

What the seller has to say

« Big brands, small prices »

Detailed terms of sale
  • Free delivery on all orders within UK mainland. Surcharge for outside the mainland (i.e. NI, Scottish Highlands & Islands. Next day delivery charged service – amount dependant on size and weight of the item
  • Please be aware that all delivery times quoted are based on when your order leaves the warehouse and NOT from the time you originally placed your order. Due to this we ask that you do not arrange to have an installer on site until after your order has arrived and you have checked the goods. We cannot pay installation costs in the event that the product is damaged in transit or is not suitable for any reason, so it is important to double check everything is in order before you begin the installation process

    In the unfortunate event that a product cannot be delivered within the quoted timescale we will contact you to make you aware and give you the opportunity to change your order.

    Delivery Methods:
    We use a number of proven couriers to deliver your order, and the courier responsible for delivery will depend on what you order and where your order is being delivered to. After your order is dispatched we will let you know what courier is handling your delivery. We will also supply you with tracking information so you can immediately locate your order in the delivery process, alongside contact information for the carrier responsible. Orders placed after 2PM with next day delivery selected will not be processed until the following day and then dispatched for delivery the day after.

    Small Products:
    We will email you a consignment number and carrier details upon dispatch so you can easily track your delivery. If your carrier is UK Mail you have the option to use their interactive SMS and email service to reschedule your delivery to a day that is suitable for you. It can also send you a 'You're Next' text when the driver is one delivery away.

    Medium and Large Products:
    Your carrier will contact you by email or phone to arrange a suitable time for delivery. Please ensure that your registered contact number within your PayPal account is valid for contact to be made by the couriers. For Large Pallet Deliveries, this is a curbside delivery and cannot be delivered to your door.

    For All Deliveries:
    A signature is required to accept delivery on all orders, so please arrange for someone to be at the location to sign. If your address is a communal building such as a block of flats, please be aware that in order to prevent fraud identification will be required to receive the goods. If your delivery is heavy and requires more than one person to lift, please arrange for this as courier drivers will not carry heavy loads on their own.
  • Product pricing subject to VAT at 20%
  • Grafton Group plc is incorporated in Ireland and subject to Irish company law. Its Units (shares) are listed on the London Stock Exchange and the UK Corporate Governance Code (“the Code”) sets out the standards for corporate governance to be applied by companies with a listing on the London Stock Exchange.
    The Board believes that the Company has, throughout the accounting period, complied with all relevant provisions set out in the Code.
  • If you change your mind
    You have 30 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

    How can I return a product?
    It's easy: go to "My order" and click on "Return my product" to receive the return instructions.
  • Online Home Retail Ltd Trading as Plumbworld
    Units 2, 3 and 4 Millennium Court
    Enterprise Way
    Evesham
    Worcestershire
    WR11 1GS
    United Kingdom

    Company number: 03852312