The seller is located at Evesham, United Kingdom

positive reviews
over the last 90 days

What the seller has to say

« Big brands, small prices »

Customer reviews (1293)
Profile Image Julie .H 4 reviews given 0 upvotes
Bought on 14/02/2020 Published on 18/02/2020

Over all very happy fast delivery with tracking came very well packed cant wait to get them in my new bathroom thank you very much Read more
Profile Image Emma.M197 3 reviews given 0 upvotes
Bought on 29/01/2020 Published on 15/02/2020

Speedy delivery. Fantastic product Read more
Profile Image Dania.T 0 reviews given 0 upvotes
Bought on 28/01/2020 Published on 14/02/2020

The products are great! The delivery terrible! Read more
Profile Image Dania.T 0 reviews given 0 upvotes
Bought on 09/01/2020 Published on 14/02/2020

The company say it will be delivered within a certain date but it gets delivered 4/5 days after and when you speak to customer Care they don’t give your reasons why the parcel has been delayed. Read more
Profile Image Steven.D180 1 reviews given 0 upvotes
Bought on 29/01/2020 Published on 12/02/2020

Very happy overall with the product and the service, Read more
Profile Image Toni.G58 2 reviews given 0 upvotes
Bought on 27/01/2020 Published on 10/02/2020

Happy to do business again. Couldn't ask for anything more. Xx Read more
Profile Image Amy.H53 3 reviews given 0 upvotes
Bought on 22/01/2020 Published on 07/02/2020

Great product and a great price Read more
Profile Image Kaur.S 1 reviews given 0 upvotes
Bought on 16/12/2019 Published on 07/02/2020

The products arrived in good time after the Christmas holidays and look are of good quality, however the only issue I am having is being able to return an item which was ordered incorrectly. There is no exchange policy therefore you have to reorder and I am still awaiting to get a reply for on how to return the items. Communication between Mano is ok, however the customer advisers are unable to resolve the issue ASAP. Instead they are going back and forth's to the supplier and are taking far too long to arrange a delivery time for the items that need returning. It is ashame as the products are of a good quality, and delivery was good however the after sales is beginning to be nightmare. Please ensure that you are 100% sure when ordering as there is no exchange policy for one item (I have to return the whole unit), and arranging and obtaining a return is taking forever. Read more
Profile Image George.M82 2 reviews given 0 upvotes
Bought on 25/01/2020 Published on 06/02/2020

Delivered in good time and well package. Easy purchase transaction Read more
Profile Image Liky.M 1 reviews given 0 upvotes
Bought on 12/01/2020 Published on 03/02/2020

Yes very HAPPY with product, still not used as yet and not fitted. Two man job up stairs heavy Quality Build Read more
Detailed terms of sale
  • Free delivery on all orders within UK mainland. Surcharge for outside the mainland (i.e. NI, Scottish Highlands & Islands. Next day delivery charged service – amount dependant on size and weight of the item
  • Grafton Group plc is incorporated in Ireland and subject to Irish company law. Its Units (shares) are listed on the London Stock Exchange and the UK Corporate Governance Code (“the Code”) sets out the standards for corporate governance to be applied by companies with a listing on the London Stock Exchange.
    The Board believes that the Company has, throughout the accounting period, complied with all relevant provisions set out in the Code.
  • I do not wish to keep my item - it is not faulty:

    If you change your mind about the product when you receive it, you can notify us any time within 30 days and return it for a full refund at your own cost. Please raise a return request within ManoMano. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost to return the item and your initial delivery charge will not be refunded.
    We will not be able to accept a return and issue a refund if:
    1) The item has been used
    2) The product is missing parts which it originally shipped with

    My item has developed a fault:

    Please contact by ManoMano messaging to arrange for the goods to be collected. We will require photographs showing the presumed faulty item and the issue you are experiencing.

    All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
    For large pallet deliveries please be aware that the costs will be considerably higher than you are charged for delivery.

    Checking goods for damage and notifying us:

    For small item deliveries that arrive with carriers please inspect the goods as soon as possible after the delivery to ensure they are as per your order. Any delay in reporting problems to us could affect your right to a refund.
    For bulky deliveries that arrive on pallets, you agree to check the goods for damage before signing the driver’s delivery note. If you do not check the goods and sign to confirm they were received in good condition the driver will not leave them and they will be returned to us.
    They will not accept delivery notes marked with the words unchecked or any other term designed to obviate the need to check the delivery before signing for it. If the driver refuses to wait while you check the goods, then you must refuse to accept the delivery and either call or email us with the details as soon as possible.

    If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked, and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.
  • Commercial Office
    Online Home Retail Ltd
    Units 2, 3 and 4 Millennium Court
    Enterprise Way
    WR11 1GS