The seller is located at Evesham, United Kingdom

positive reviews
over the last 90 days

What the seller has to say

« Big brands, small prices »

Customer reviews (1133)
Profile Image Danny.T5 0 reviews given 0 upvotes
Bought on 17/10/2018 Published on 22/10/2018

Product has not turned up. Was given a 4day window and was told.they will deliver it twice and has not turned up. Read more
Profile Image David.T351 0 reviews given 0 upvotes
Bought on 23/11/2018 Published on 12/12/2018

Wrong item delivered, took many emails over a number of days to sort this out and then when they had finally gone through their process they couldn't send a replacement as they had run out of stock of the item. All in all a very frustrating transaction..... Read more
Profile Image Chris .A 0 reviews given 0 upvotes
Bought on 05/02/2019 Published on 15/02/2019

I bought a £150 shower screen from mano mano, which they said it would be delivered by the 11th and 13th but never arrived! I had booked this in with my customer to fit, which now they have been let down and so have I, I've lost a day's wages due to this as was supposed to be installing it today but obviously can't as it's not here, I feel I am being ripped off, really stressed out. Read more
Profile Image Jake.F3 2 reviews given 1 upvotes
Bought on 28/02/2019 Published on 14/03/2019

Seller fine, item not. Read more
Profile Image Anthony.A147 1 reviews given 0 upvotes
Bought on 03/03/2019 Published on 20/03/2019

Product is not complete as shown in pictures no end panel is supplied Read more
Profile Image Richard.D193 1 reviews given 0 upvotes
Bought on 10/03/2019 Published on 21/03/2019

This toilet seat arrived on time and well packaged but was not of good quality. I have been a carpenter for 35 years and have never seen oak that looked like this. It does not match the other oak fittings in the bathroom. Read more
Profile Image Chris.W58 1 reviews given 1 upvotes
Bought on 01/02/2019 Published on 31/03/2019

Tap broke Read more
Profile Image Louise.C46 0 reviews given 0 upvotes
Bought on 01/04/2019 Published on 05/04/2019

Not received item!!!!! Read more
Profile Image Philip.N7 3 reviews given 0 upvotes
Bought on 05/04/2019 Published on 18/04/2019

I would like a phone number please Read more
Profile Image Joan.P43 2 reviews given 0 upvotes
Bought on 19/04/2019 Published on 09/05/2019

I would like improvement in the way they handle missing items from a customers order and put in place adequate system with third party delivery service so customers receives their order. Read more
Detailed terms of sale
  • Free delivery on all orders within UK mainland. Surcharge for outside the mainland (i.e. NI, Scottish Highlands & Islands. Next day delivery charged service – amount dependant on size and weight of the item
  • Grafton Group plc is incorporated in Ireland and subject to Irish company law. Its Units (shares) are listed on the London Stock Exchange and the UK Corporate Governance Code (“the Code”) sets out the standards for corporate governance to be applied by companies with a listing on the London Stock Exchange.
    The Board believes that the Company has, throughout the accounting period, complied with all relevant provisions set out in the Code.
  • I do not wish to keep my item - it is not faulty:

    If you change your mind about the product when you receive it, you can notify us any time within 30 days and return it for a full refund at your own cost. Please raise a return request within ManoMano. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost to return the item and your initial delivery charge will not be refunded.
    We will not be able to accept a return and issue a refund if:
    1) The item has been used
    2) The product is missing parts which it originally shipped with

    My item has developed a fault:

    Please contact by ManoMano messaging to arrange for the goods to be collected. We will require photographs showing the presumed faulty item and the issue you are experiencing.

    All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
    For large pallet deliveries please be aware that the costs will be considerably higher than you are charged for delivery.

    Checking goods for damage and notifying us:

    For small item deliveries that arrive with carriers please inspect the goods as soon as possible after the delivery to ensure they are as per your order. Any delay in reporting problems to us could affect your right to a refund.
    For bulky deliveries that arrive on pallets, you agree to check the goods for damage before signing the driver’s delivery note. If you do not check the goods and sign to confirm they were received in good condition the driver will not leave them and they will be returned to us.
    They will not accept delivery notes marked with the words unchecked or any other term designed to obviate the need to check the delivery before signing for it. If the driver refuses to wait while you check the goods, then you must refuse to accept the delivery and either call or email us with the details as soon as possible.

    If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked, and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.
  • Commercial Office
    Online Home Retail Ltd
    Units 2, 3 and 4 Millennium Court
    Enterprise Way
    WR11 1GS