Stech Homes Uk Ltd

Free postage to most areas in UK Mainland, any other postcode please contact us before place an order.

1. To save yourself time and reduce delays, fees and hassles, make sure you insert the correct delivery address and the correct product/quantity you require at the point of purchase. If wrong details are given, please let us know within 30 minutes so we can request to update 2. Delivery time may vary depending on what items you have ordered. Please message us should you have any questions on this. Also, we are unable to place any orders on hold as per Manomano terms and conditions. 3. If you are not in when delivery has been attempted there may be an extra postage charge incurred before we can resend the item. If you then refuse to have the item after deliveries have been attempted the £25 return charges will be deducted from your refund. 4. Please be aware that the courier service can only deliver your items to your front door providing that you are on the ground floor. 5. Free postage to most areas in UK, however If you fall into the following postcodes or areas, you will need to pay postage. In the unlikely event that the postage isn't calculated at checkout please let us know. 6. Please note delays or damages in transit are beyond our control and we will not compensate for that.

STECH HOMES (UK) LTD Registered office address 118 Mansfield Road, Nottingham, England, NG1 3HL Company number 16129054 VAT:GB486444260 Email:stechhomes@email.com Phone:07455734005

I, the undersigned legal representative of Stech Home UK Ltd, hereby agree to abide by ManoMano UK data‑security and confidentiality rules, comply with UK‑GDPR data‑protection regulation. We shall strictly keep all buyer personal information, marketplace commercial data, backend price information and platform confidential materials confidential. Customer data shall only be applied for order fulfilment, delivery and after‑sales service. No private buyer data shall be copied, leaked, resold or used for third‑party marketing purposes. Our company shall take reasonable account‑safety measures to prevent account hacking, data leakage and illegal data access. We accept all liabilities for data‑breach caused by our negligence

If you change your mind
You have 30 days to change your mind. The return costs will be at your charge. You'll be refunded no more than 14 days after the seller has received your decision to withdraw. Please note the seller may withhold the refund until they've received the products or until they've received evidence that the products have been sent back, whichever is the earliest (unless the seller has offered to collect the goods.) Please return the products in their original packaging where possible.

How can I return a product?
It's easy: go to "My order" and click on "Return my product" to receive the return instructions.

Other return conditions
If you have ordered the wrong item, the wrong size or no longer want an item, you will be liable for the return. We will NOT collect this or cover the cost of return.

You will need to notify our customer service team via messaging service within 7 days.

Please note we do NOT provide an exchange service, so items will have to be returned for a refund.

Please note refund amount will be subject to how we received goods back and we will deduct fees for any damaged item returned or any used items which have been returned.

Please do not discard the packaging before inspecting and installing the item to avoid inconvenience with returns or exchanges.

We will not be able to accept a return and issue a refund if:
1) The item has been used

2) The product is missing parts which it originally shipped with

3) We have not been notified within 7 days from date you received delivery.

Further Details
Under the Trusted Goods Refund Policy, you have 14 days to return a product to us for a full refund, providing it is unused and in a sale-able condition

Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product.

All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund. Please note this policy does not affect your statutory rights relating to faulty or incorrectly described goods, or your right to cancel orders under the Distance Selling Regulations.

Stechhomes Ltd is a UK-based bathroom heating retailer. We work directly with manufacturing partners to bring you designer-look radiators, heated towel rails, shower enclosures and accessories without the middleman markup most high-street suppliers charge. Everything we sell is held in our own warehouse in Nottinghamshire and dispatched from the UK within 48-72 hours of order — no waiting for cargo from the other side of the world, no surprise import duties. What we believe Good heating should look good and cost less than it does. We focus on the styles that work in real British homes — cast iron column radiators, oval-profile designer pieces, flat panel workhorses, and the towel rails that actually fit the bathroom you have — and we price them so a kitchen renovation doesn't need a remortgage. Why buy direct from us Real UK warehouse.Not a drop-ship arrangement. If it's on our site, it's on our shelves, ready to ship. No middleman markup.We work directly with the people who make our products — so you're not paying a margin on top of a margin. 10-year manufacturer guarantee on radiators. Quality you can stand behind, backed by us. Plain-English support. Email us at hello@stechhomes.co.ukand you'll hear back from a real person who knows the catalogue. Company details Stechhomes Ltd · Rear Warehouse Unit A, Field Industrial Estate, Clover Street, Kirkby-in-Ashfield, NG17 7LH · VAT GB 486444260